Bad and dishonest customer service practice at Arlington Toyota, IL

The service person added service without noticing me and tried to over-bill me(a regular customer there. Not any more)

At first, he told recommended 1) braker replace ment 2) 3-tire replacement and 3) alignment. And he told me my car maintainance are good (I do regular maintaince there many times). I only chosed 1). And he give me 10% discount(I usually have it since of a regular customer).

When it was done, here is "oil exchange (around $20)" and "tire rotation(around $45)". I told him I am not happy with that. And he mentioned that my car maintainance are good explicitly. And I can have that at regular maintainance anyhow. Then he showed me the paper I signed. Well I indeed signed it, BUT without his noticing me.

After dispute, he took "oil exchange" off and then remove the discount. The bill went up from $310 to $317 (around instead). I felt doulbe-cheated.

A service person added service (I do not need) with out notice. And now he removed one portion of bill and the bill goes up. I fully disappointed with this. This is typically over-charge and cheat on customer(and an regular customer). This is double cheat.

I got really angery and asked the key(their said need to pay the bill first. Otherwise no key). I said I will call taxi and go home. After minutes of dispute, they left the 10% discount there. I pay the bill(with tire rotation about $45) and went home.

The service person's name is Peter.I fully do not recommend any service at Arlington Toyota. They are not honest persons.

We brought our car in for an oil change. They told us we had to get the 30k inspection in order to keep our Tires for Life contract going; so I did for $300 later. I ask for them to check my A/C unit in the car because the A/C had gradually lost air. They quoted me $700 to fix the A/C because the compressor clutch coil was bad. I declined due to finances. My husband decided to fix it himself to save money and bought the part for $350. When he went to change the part he noticed there was wiring ripped out. The compressor coil was not bad at all. He saitered the wiring back together and the A/C now works. Meanwgile my tires are bad. I had 3 companies look at them. When we went back to Arlington Toyota the upper management would not look to see that the original compressor clutch was still in the car (proving misdiagnois of the problem) and they would not give us our tires under our contract because they said the tires were over inflated (untrue). I have 5 receipts from Arlington Toyota showing major tire problems which includes vibration to the car at hight speeds. Arlington Toyota would not refund the $49 for the misdiagnosis of the A/C either. I have spent hundreds of dollars at this dealership keeping up my tires for life contract. They will not acknowledge the A/C being sabotaged either. Consumers need to be aware of this. Maybe if the dealerships how crooked they are on TV, some honestly will come out of this. I have pictures and receipts of everything. This speaks for itself.