I was on 15 January at the store located in Plaza Las Americas in Hato Rey PR I met a very nice gentleman and put the order of my two pairs of glasses. According agreed that would collect the glasses on Wednesday January 19 but to my surprise when I call to confirm they were ready they made me wait in line so long that I had to hang up and call back, after my order did not appear and finally told me that didn't were ready and to please give them to Saturday 22 January because the machine was broken. Waited for their call saying that my glasses were ready but did not received even a call telling me the machine still broken. I called on Wednesday 26 and finally they had fixed the machine but my glasses would not be ready until Friday 28, I negotiated with the young man who happened to be called the technician and asked him to at least I had ready a couple and then I collected the other glasses. This was the only being that apart from a girl called Odimary who answered my calls and my questions because nobody else had the kindness to answer my calls. Finally my other glasses handed to me after 17 days of calls and bad times. Needless to say, this will be the last purchase that makes this store because the service was very bad. I bought them lenses and glasses before but I lost the confidence.