July 2, 2010

2008 Deerpark Dr. #364
Fullerton, CA 92831

Mr. Jones

This is in response to your letter dated June 30, 2010 and Move Out Statement provided.
How can you justify charging a good tenant of 11 months $4, 062, on a $1, 200 rental amount, when all rental payments were made on time. This amount represents approximately 4 months rent with only 1 month of early termination.

There are several items listed that I disagree with:
$85.00-Cleaning-Apartment was completely cleaned and left “broom clean” as my witnesses can attest to.

$70.00-Keys/Remotes-All keys and remotes were turned in on May 30th and I have a receipt from your agent for same.

$30.00-Labor-labor is unidentified

$75.00-Paint
$19.56-Paint Materials-this apartment had no damage requiring painting as not even one nail hole was placed in the wall.

$2, 200-11 Coupons (11@$200)-On move out an attempt was made to pay the “12th” month rental payment. Rent was not accepted and we were told to “hold for final statement.” At the time of renting there was never a discussion that this move-in promotion would be charged back at termination of tenancy.

$2, 053.33-Unpaid Rent-On June 22nd a member of your staff disclosed that the subject unit had been re-rented with a June 24th move-in. Arnel is not allowed to collect double rents and therefore not entitled to this amount.


When initial contact was made about the possible need to terminate early the management office told us that all we needed to do was to continue paying the rent for the remainder of the lease term.

For a tenant that paid as agreed, never had a complaint, no problems, and kept the unit in excellent condition it appears unfair. Also this Move-Out Statement was prepared and approved on June 4th and appears to have been purposely been withheld.

We respectfully request re-evaluation based on the above information.

I've been reading the complaints against Arnel Mgmt. Co. My daughter, a single parent with 3 kids, moved in August. She was notified that her rent was going to increase & she couldn't afford the increase, so she went looking for another place. I went with her to the management office to inquire about the lease...etc., etc.. I was a cosigner for her because she didn't have any credit history. She left August 4th. I got a bill in October for over $1800. I know they lease the apt to someone else 3 days after she moved. It is illegal to collect double rent - I've been reviewing laws related to fair housing. I have requested information several times that they are obligated by law to give me. They have not complied. I just got a phone call from their collection department threatening to counter sue me if I take my issue to small claims court. I think someone needs to start a class action law suit against these people. I have an attorney friend that is seriously considering taking the case. I have documentation, etc. etc. I realize they are big & probably have political ties that they can use, but they are not a legitimate organization & it's time to start making the thiefs doing business in the USA to stop. I think all of us need to do our part to help with this problem instead of watching it keep going. I'd like to start with Arnel. Is anyone else out there interested?