Recently I found out that my sentricon guy was let go from arrow exterminators...he was very professional, nice, and always called and scheduled my service as I requested, unlike the guys before him, personally I think they let him go because when he was over here last, he explained that they were doing a sentricon conversion, and that they would no longer going to come over ever 90 days, which I though was suspect, why would they changed something that wasn't broke to begin with...but anyway, I told him that if that was going to happen, that they probaly wasn't going to need him anymore, and I was right. I bet they tried to make him look silly when they let him go, he apparently wasn't doing his job right, even though he has been doing his job right in front of me for over 2 years, to me I think they are full of it...I really liked him, and am sorry that he is no longer with the company, but because of that I am going to cancel my service, and go with COOK'S, them came over and gave me a price, and told me that I will have the same technician to service my house, which I think is key...I don't see why arrow, fires people who do a great job with their customers, I just don't want to do business with a company like that anymore, and anybody who wants to feel any level of comfort for termite service should seek termite coverage elsewhere...ROLL TIDE

I manage an apartment complex. We have been bonded for termites with Arrow for 7 years. We changed management recently, and apparently the renewal bill slipped through the cracks. I called them to get a copy of the invoice so we could pay it, but a few days later we were cancelled for non-payment. The funny thing is, they cancelled us on the day we called about some termite damage on one of our buildings. The manager was very rude to us, and so was the receptionist. I explained to them what happened, and that the check was on its way. The manager told us to cancel our payment because it was too late. I had heard rumors about them treating customers unfairly, but didn't want to believe it until now. I do not recommmend them. They are nice enough to you to get you as a customer, and then they treat you very poorly.