The Biggest Crooks in Gwinnett. I used this company to move me less than 10 miles from one location to another and due to the movers negligence, they broke my LG LCD 55 inch color TV and refused to replace it. I explained I don't want money just a replacement. Spoke to Ben/owner and he gave me the run around for over a month and told me all he can offer is a flat amount which is less than third of the cost to replace my TV. I explained that your driver told me if I did not buy the box for my TV any damage the company will not cover damage if damaged during transporting from one location to the other. I agreed to pay $35 for the box. TV was not package properly nor placed in the protective box. So all I have is a broken television that is now worth zero dollars. Warning do not use this company if they break something, they will not give you the fair dollar value of the items they break. Bottom line...you get what you pay for!!!

This was the worst move ever. My husband and I moved from NC to CA and paid for a 'full pack'. Little did we know that they would send 2 people for a 3-bedroom condo full pack at 3pm in the afternoon. They didn't end up leaving until close to midnight and then had to come back the next day to finish. (Good thing we didn't have to be out of our apartment at a certain time.) They ended up throwing all of our things into tall, wardrobe boxes. By the time it all got to CA, we had broken picture frames mixed in with a garden hose, and a candelabra mixed in with the vacumm and clothes in every box. Things were broke, our bed footboard was smashed and there were pieces of things that they took apart everywhere. Most of the movers did not speak good English and even when they unpacked it they drug in dirt and dog poop onto the carpet. They did not put everything back together that they took apart and they didn't even mark off what they were bringing in so we had no idea if we had everything. I had to go through myself and try to figure out which box was which on the inventory (they only wrote med box, large box, etc.) which told us nothing. They didn't seem to care about our concerns either. They weighed the truck in NC and it came out to approx. 1000 lbs over what we thought we had so we had them weigh it in front of us when they got here. (Big inconvenience because we had to meet them way out of town at the weigh station.) Then they almost made us pay for it. The driver said he had no money. It was $10 but there was no way we were going to pay for it since they had made the mistake. Well, after much arguing with the company, on the phone, they finally told the driver (conveniently in non-English) to pay for the weigh. I guess he did have money after all. It ended up that they mis-weighed the truck by 700 lbs. They still charged us extra fees for bulky items and inflated the cost of each pound over what the estimate was. They also charged extra labor fees for the extra weight and even after they found the weight to have been wrong, they still did not lower the labor fees. Both my husband and I spent hours before, during, and after we got our stuff having yelling matches with the company representative on the phone. He was very rude and kept talking to me and then would have me give the phone to the driver to talk to him and the driver was talking angrily in a different language to him. We ended up paying twice as much because they would not deliver our stuff unless we did. They talk in circles on the phone too. They try to make you believe what they are saying by talking a lot and not letting you get a word in. I also think its pretty ironic that we live in America where there are all types of different races and it's not supposed to matter, in yet, they have all white people on their web-site, when, in fact all of them are foreign. I wouldn't have cared except for the language barriers. They even have the name 'Megan' on there e-mail address. I guess they want people to think they are all-American. They really misrepresented themselves and they have very bad customer service skills. The man on the phone even threatened my husband and kept yelling at him to LISTEN LISTEN. Then told me I knew nothing about moving and that this is just the way it is. So I guess I'm just dumb and my husband is deaf. I cannot stress enough...DO NOT USE THIS COMPANY! You will not be happy. And don't believe the so-called 'Testimonials' on their website; those conveniently showed up one day after they already had our stuff.

The owner of Arsenal Van Lines is Eyal Levi(aka Ben Levi, Ben Lev). We can not only put them out of business, but the U.S. DOT will make them pay fines and restitution to each of us!

Please file an online complaint with:

U.S. Department of Transportation
Federal Motor Carrier Safety Administration

website:
http://nccdb.fmcsa.dot.gov/HomePage.asp


Aresnal Van Lines info:

US DOT: 1267793
ICC MC: 637434
Mover Register: HG500529
Name: Arsenal Van Lines
Contact: Ben Lev or Eyal Levi
Address: Arsenal Van Lines
6180 Atlantic Blvd Ste B
Norcross, GA 30071-1309
Phone(s): (866) 668-3702, (770) 840-0409, (678) 222-8377
Fax: (770) 840-0430
Website: www.arsenalvanlines.com

7742 Spalding Dr # 120
Norcross, GA 30092-4207
Tel: (770) 840-0440

This company have a very bad delivery service. The delivery driver was really rude with the customer . He lies about making phone calls for delivery 's appoinment. And he threatened us about the safety to our merchandise if we do not pay money for him. We tried to call and talk with the company. Unfortunately, Arsenal Van Lines company can not deal directly with him because they hires him as an agent. and we have to pay him extra money so he will deliver the merchandise. This is untrusted company. So, Arsenal Van Lines, Inc. is middleman.They have very bad service.