Art Van Furniture
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Category: Home & Garden
Contact Information
United States
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Art Van Furniture Reviews
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Tinhe01
May 15, 2011
Sells cheap furniture
Purchased a complete dining room set 13 months ago from art van furniture. had items redelivered 3-4 times because it kept coming damaged. scratches easily and now 13 months later china cabinet is sagging and ART VAN won't do anything about it. cheap cheap products. wil never ever buy from them again. sales people only care about making that sale and not being honest with the customer. i guess they don't want repeat business. they don't stand behind their product. horrible customer service. if you care about your furniture lasting don't go to art van.
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Nevzeta
April 7, 2011
Waste of money
I purchased a living room set for about $3500. After 1 1/2, one of my pillows needed more padding and one of the hand rests, the leather was peeling off. It took them 1 week to come out to look at it, and another week to send someone out to pick up the furniture.After 13 days, they brought back the furniture fealty, dirty, a totally different color compared to the chair that was not taken and it had a cut in the pillow that they have worked on. I complained about three weeks before they send someone over here to look at it. I told them right away, that I wont clean it until they come out and look at it, once the repair guy came, he told me that we made it dirty and that I needed to take a toothbrush and clean it very well. What a joke right ? Now after about 3 months, the color is coming off, the hand rest is still cracked( they fixed it 2x now) and there is also a board in the back of the couch that keeps popping out. I received a call from management today and she told me " There is nothing that we will do about this", I kept dealing with Keri, and I received a call from Stacy today. I asked her why she is calling me, but she was just rude and wouldn't even talk to me, all she kept repeating was that she will not do anything about it. After many days off work to take care of this, many sleepless nights over this, I want my furniture replaced or I want my money back. I purchased an extra warranty that is supposed to be covering any problems with the leather or the furniture it self, but for some reason, nothing is covered under warranty, even thou they worked on all of this already. Interesting!!! I contacted Natuzzi, manufacturer of the furniture, and I was told that their warranty is void because I have been using the cleaner (Art Van Cleaner) that I was sold when I bought the furniture.
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danahli
March 24, 2011
Horrible
Have nothing positive to say about Art Van, , , waited 12 yrs to give them a second chance & yet again~they blew it with POOR treatment!!! They should be shut down, I honestly feel stupid for even giving them a 2nd chance, I KNEW better from the first time they mistreated me & I lost THOUSANDS of $$$. I will make sure I tell everyone of my NEGATIVE NEGATIVE experience with them & how awful they treat the consumers...grrrr! The Art Van stores in Genesee Co. (FLINT) are the worst!!
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Parpasi
October 10, 2010
Deceptive practices
We purchased a large chest for our bedroom. They charged an 80 dollar delivery fee. They happily charged my credit card.
Item arrives and cannot fit through my stairwell. Delivery guys take it away, say I am all set. I call to get the charge removed from my credit card. I am informed that my options are store credit or a 15 percent restocking fee. I am pissed off and challenge their ridiculous policy. They imply that I am an *** for not knowing it wouldn't fit. They stated that they would charge my card 15percent of purchase price saying that it was in the fine print on the back of purchase agreement that I signed. If they would have mentioned that policy, I never would have purchased the item. This company won't last 10 more years.
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Surp
September 22, 2010
Bad business model
15 percent restocking fee never mentioned at purchase but hidden in the fine print. Item doesn't fit up stairwell according to their delivery people and I get hit with a 200.00 bill plus 80.00 delivery charge to send it back. Bad business model.
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Eddie
April 20, 2010
Only care about the sale
I bought over $4000 in furniture at one time in your Chesterfield store. The salessperson I have no complaints on. The delivery I do. When you buy a car you expect to get what you see is what you pay for. When you get your car you don't have to put it together. No one in the store told us that if you buy in the clerance section that when delivered you have to put it together. The reason for me going to ART VAN is so I get what I see. I could have gone to Big Lots or Walmart and paid cheaper to put together items or ordered from Sauder. My husband just got out of the hospital with a heart attack and then for 7 hours he was putting together our bedroom, living room and ping pong table we bought for our new home. I have always bought from ART VAN and have recomended it for other people who like my furniture now I have nothing good to say because when I called they say oh well. Forget you ART VAN. I have 2 more bedrooms to complete. All I want is compensation for this and no one will talk to me that is poor customer service.
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TedE51
December 30, 2009
Cheap quality
I bought a table and chairs from the Mission Hills Collection that were described as;
Construction: Constructed using veneers over wood and select solids.
The select solids turn out to be plastic! All the trim on the set is plastic that scratches easily and shows white against the dark oak set color. I called corporate and set up an in home visit from their repair people. They said it was a cheap set, what do I expect! I was told I should have shopped at Gormans if I wanted quality. I called back to corporate and was told that they will not take the set back as it is over the 30 day return period. I can pay to have the plastic repainted or they will give me 15% off a new dinning set. This is crappy service. I'll take my money elsewhere.
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RadO77
November 2, 2009
Stinks
I bought an expensive kitchen table and chair and within two years, the finish dulled and weakened leaving the table vunlerable to scratches and water rings. The service person could give no reason why the finish looked the way it did but he was "sure it wasn't covered."
I bought the warrenty but of course Art Van said it is not covered. I wrote letters the headquarters and still no help. I have been a customer for over 10 years and they could care less!
I was on hold forever and the woman I spoke to was rude. I will never shop at any of their locations again! I advise everyone against buying anything from them, it is not worth it!!
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Bartalamey
August 17, 2009
Awful service
I purchased the San Marino Collection from Art Van in Warren on February 21st of 2008 for $5300. On April 5th of 2009 the King bed fell through to the floor. I called Art Van and found out the warranty on the bed was only 1 year. Upon closer look of the bed I found it to be flawed in design.
The mattress and dual box springs are supported by slats which are only supported in the middle by posts and on the edges by a 3/4" wooden rail. The mattress rests on the rails which rests on a 1" lip that is screwed into the rail. The screw is only into the rail about 1/4" in, and there is some glue on the rail.
All the weight of the mattress and dual box springs basically puts the most pressure on the rails because of the fact that there are 2 box springs. The centre actually acts as a pivot point when the couple sleeps on the sides of the bed.
I love the bedroom set and the bed was never abused. The Art Van salesperson confirmed that there was atleast one other customer of his that had the same thing happen to them.
I purchased another set of rails but after 2 months of waiting I cancelled and went to a metal California frame. The problem is it dropped the bed 3-4 inches, and I was looking to see if they would switch out the low profile box springs with standard height box springs.
Upon calling to see what Art Van can do, they basically told me I was out of luck. In dealing with manager Doug Primo, he told me the following:
"If you purchased a car from Chrysler and there was a loose bolt in the transmission which was a manufacturer's error and the transmission blew just after the warranty expired, they wouldn't fix it either."
Basically he didn't deny that there was a quality problem, but wasn't willing to help out.
This is absolutely inexcusable for a bedroom set which I paid $5300 for. It's still in financing and isn't due to be paid until the end of this month.
I don't know anyone that has this kind of money to throw out after 13.5 months.
Their customer service was absolutely worthless and I plan to let people know of the kind of service they provide, especially as the Canadian dollar gets higher and others look to buy in the US.
I would like to see if their management really care about the customer and be willing to rectify this issue and make amends.
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OliJ89
August 17, 2009
Poor quality
I purchased the San Marino Collection from Art Van in Warren on February 21st of 2008 for $5300. On April 5th of 2009 the King bed fell through to the floor. I called Art Van and found out the warranty on the bed was only 1 year. Upon closer look of the bed I found it to be flawed in design.
The mattress and dual box springs are supported by slats which are only supported in the middle by posts and on the edges by a 3/4" wooden rail. The mattress rests on the rails which rests on a 1" lip that is screwed into the rail. The screw is only into the rail about 1/4" in, and there is some glue on the rail.
All the weight of the mattress and dual box springs basically puts the most pressure on the rails because of the fact that there are 2 box springs. The centre actually acts as a pivot point when the couple sleeps on the sides of the bed.
I love the bedroom set and the bed was never abused. The Art Van salesperson confirmed that there was atleast one other customer of his that had the same thing happen to them.
I purchased another set of rails but after 2 months of waiting I cancelled and went to a metal California frame. The problem is it dropped the bed 3-4 inches, and I was looking to see if they would switch out the low profile box springs with standard height box springs.
Upon calling to see what Art Van can do, they basically told me I was out of luck. In dealing with manager Doug Primo, he told me the following:
"If you purchased a car from Chrysler and there was a loose bolt in the transmission which was a manufacturer's error and the transmission blew just after the warranty expired, they wouldn't fix it either."
Basically he didn't deny that there was a quality problem, but wasn't willing to help out.
This is absolutely inexcusable for a bedroom set which I paid $5300 for. It's still in financing and isn't due to be paid until the end of this month.
I don't know anyone that has this kind of money to throw out after 13.5 months.
Their customer service was absolutely worthless and I plan to let people know of the kind of service they provide, especially as the Canadian dollar gets higher and others look to buy in the US.
I would like to see if their management really care about the customer and be willing to rectify this issue and make amends.
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