After selecting a bunk bed set for my two daughters, the sales person tells my wife and I that for an additional $50 we can have the set sitting next to the one we had picked. It included an under-bed set of drawers. She specifically told us that it came with the drawers. So we paid the additional money. When I picked up the bed I was a little concerned that it came in three fairly small boxes. So I went back into the store and had the store manager AND the sales rep reconfirm that I had the drawers. Of course, after getting the set home and unpacking it all I realize that there is no drawer set. So my wife and I were lied to by the sales rep and I was lied to again by the sales rep and the manager. This is a bait and switch and I'm pursuing a refund. Needless to say, I have two very disappointed daughters.

BE VERY CAREFUL WHEN YOU DEAL WITH ART VAN. THE SALES REPS ARE ON COMMISSION AND THEY WILL APPARENTLY DO ANYTHING TO GET YOU TO SPEND MORE MONEY WITH THEM. I CAN'T BELIEVE THAT THE SALES REP AND THE MANAGER REPEATEDLY LIED TO US.

If we receive a satisfactory resolution to this I will update this complaint, but I'm not holding my breath.

We purchased a King size King Coil mattress from Art Van furniture in Michigan. Our salesperson told us Art Van owned the King Coil factory and if anything were to happen to the mattress it could be replaced. Soon after we started sleeping on the mattress, it started "caving" in. We called and Art Van sent out a guy with a measuring stick to assess the dent. He told us that we would never get the mattress replaced because the dent had to be a certain #of inches- the pillow top would always mask the actual condition of the mattress. You would have to lay on the bed to notice and that's not how they determine the condition of the mattress. I called (and wrote) Art Van again and all they did was send out another inspector w/ a ruler. We are going to have to through away this crappy mattress. We now live in Florida and Art Van is in Michigan- we will tell all our friends and family who still live in Michigan to never deal with Art Van again. You'd think after buying well over $8K of furniture from them over the years they would have at least replaced the mattress or given us a credit toward a different brand.