I have spent numerous hours on the phone with ASC initiated by me, as well as dozens of auto calls re: a delinquency made to me. This loan has been missing a payment that needs to be credited since 10/06 when taken over from GMAC. It has been in the missing pmt dept. for months and a new completion date being given, but no completion made. I have been told dozens of times, there would be no bad credit reported and no late charges assessed. No late charges have been assessed but I have a 30 and a 60 day late on my credit. This has prevented me form refinancing another property and costs be thousands of dollars now. I have complied with requests over and over again but am at my wits end. I have reems of documents relating to the communications from 10/06 until now. I have been promised by a supervisor I would get a resolve and credit corrected. At this time have not seen or heard from anyone that these issues are being taken care of. What is my next step? Is it time for me to get my attorney involved to straighten this out...