ASC - Needs a wake up call. WE SHOULD FILE A CLASS ACTION LAWSUIT. My parents' loan was sold to them two years ago. They are hard to reach, one department doesnt know what the other is doing. The refuse to send you to a manager to lodge a complaint or say there isnt one available. My parents had great credit and was placed in a high interest rate (because of their age, so the broker told them), during a time when interest rate were between 5 - 6.5%. I have been trying to modify their loan by and/or requesting for a rate reduction refinance over the last year and denied three times!!!...Now my mother passed away, my father's income alone will not cover the high monthly payments. We placed the house for sale, received 13 offers. I am requesting a short pay on the loan since my parents put $230, 000 down on the home, now with the current home price drops my parents have lost that. So I think ASC taking a 88% as a pay off is a pretty good deal compared to what my parents lost. They have not called back and 4 weeks have gone by, we've had to fax all the paperwork twice. I call them everyday...when I ask to speak to the negotiator they tell me I cant but they can leave him a message to call me, still no call. We are most likely going to use the highest bid on the house which would have made it possible for my father to move to a senior park...

I have had 8 mortgages over the past 30 years and this company took over my mortgage about 3 years ago. ASC is by for the worst mortgage company i have ever delt with. They only use automated systems which calculate payments, applications and escrow accounts for the benefit of the company and not the bowerer. The structure is to increase charges/fees to the borrower and set up traps which require constant monitoring. If your payment is changed for what ever reason and is one dollar short the whole payment goes into suspense and you are automatically reported 30 days late. There is nobody to talk to, and if you get a hold of anybody they will do nothing!! The provisions of the escrow accounts continue to change and beware of property tax payments. I had ASC pay property taxes on my behalf when they had already been paid. The arbitrarily set up an escrow account and it took me a year to get it removed. They charged fees all along the way which also took me a year to get back. This company is unbelievable!! I have been sooo frustrated, I would rather deal with the IRS than these guys

BEWARE!!!

Temporary setback caused us to fall behind on our mortgage. Once we got back on feet, the "we want to keep you in your home" philosophy was lost beyond the recorded message at the servicing center. What was clear was their intent to collect their debt. This is one of the problems with having your loans sold and serviced by a third party who really has no personal interest in you. Ready, willing, and able to start making payments. Can't find anyone who can help us get started.

I am writing this complaint to prevent foreclosure and to try and save my home. I was a full time nursing student which caused me to become behind on my mortgage payments. I went through forbearance with ASC mortgaging. They indicated after completion that I would be eligible for a loan modification. When I received the loan modification, my interest did not change from the current 7.4% and my monthly note increased. I called asking if I could renegotiate my terms. ASC is not working with me at all. I want to keep my home and stay here...Please HELP>>>>>>>>SOS.

We were behind on our mortgage, we were trying to catch up sent them a payment that they would not accept because we were 3 monthes behind and so we went into foreclosure, before I even sent that payment, we were trying to work with them to get the arm rate to a fixed rate because this is what caused us to get behind, we could not afford the amount it went up to when the arm changed. We were not told it would increase by 300 dollars or more. They asked for information to work on it and than repeatedly said they never recieved the faxes.. So I would refax. Than they would have it but it would be the 1st one I faxed them. Also as I work in credit we have to get a decision to someone within 30 days. These people were dragging their feet and said 30 to 60 days well of course foreclosure would hit before they finished. So we took money from a 401k plan to catch up and were told that loan modification would no longer be able to help us we had to start all over with the art dept. which meant refaxing everything yet again. They finally said 30 to 45 days it has been 60 nothing has changed on our loan and we have not recieved any kind of decision from them. So I feel this company wants you to fail so they can take your home from you. They are part of Wells Fargo and it is sad to see such a large company scamming people and than advertising how great they are...