Wow what a fraud this company is, I was advised by my prior mortgage co 2 years ago that my loan was sold to ASC and I have had nothing but bad service, incompetent customer service reps (who dont speak proper english, they sound like they just graduated highschool) and after the wonderful stature that the US is in, the interest rates have gone up for us individuals that thought that by having the american dream and being lied to be the so called mortgage brokers 3 years ago that promised us people that getting an ARM mortgage would be the best thing and that the banks in 3 years would never raise you more and 100 a month well i went from 1700 a month to 2600 a month and trying ever month to pay therefore I can have a future for my son, ASC sends me letters ever month how they can help me and i have been trying to get help from them for 1 year and again they have denied to atleast lower my mortgage atleast $200 a month their denial is I put myself in the mess im in due to by debt to ratio, well if the gas was not 3.00 agallon and my sons school tuition would not have gone up 125 a month and my car insurance and the price of food then i would be able to pay my mortgage on time and not have to pay a late fee every month, ASC is a company that thrives on lowering the esteems of individuals and sends these monthly letters that they will help and contact them and when you contact them you are on the phone on hold about 1/2 hr and then they tell you oh you are on the wrong extension let me trasnfer you and again it is a constant battle to deal with a company like ASC, i could imagine how the employees must laugh when we hang up in distress and crying that we will try anything to keep our homes but dont worry the higher ups that are rippingus hard working people they will also fall one day KARMA is a bitch and they way all those people treat us on the phone it will all come back to each and everyone of them. ASC is not a helping mortgage co they rip you off with phone charges, late charges and most of all raising rates, stocks are going down why are our mortgage rates going up.. ASC you will see you will also hit rockbottom, REMEMBER KARMA IS A BITCH

I am going to adding to the long list of complaints against ASC. My due date without late fees is the 16th of each month. In Oct. of 2008 they received my payment in full. Then on the 27th of the same month they sent me another statement stating the payment was reversed. I called to see what was going on.They said my bank refused payment. I called my bank and they said that since they, ASC, electronically collects instead of mailing in the check, they had hit a wrong number or something. I tried to call them back and was waiting on the phone for about 10 minutes. Nobody ever answered. In the mean time because of their mistake I am stuck with being a month behind. ASC has got to be the absolute worst mortgage company there is.

My school loan changed hands multiple times--so many times it became confusing. Eventually, it ended up with ASC.

I never missed a payment, I never made a late payment, and I never took out an unsubsidized loan. One day I looked up my account online and discovered close to $200.00 unsubsidized interest owed. I called the company and I wrote to them, sending a registered letter they had to sign for. After multiple phone calls and multiple different reasons provided as to why that debt was on my account, the last explanation provided was that they did not know why it was there because it was there when they took over the loan, thus I had to pay it. I wrote to them, sending a registered letter they had to sign for, outlining the problem and my interactions with their company, disputing the debt and requiring an explanation in writing and that it be removed from my account. I received one letter telling me they would investigate the problem and get back to me. Illegally, I never heard from them again. They continued adding interest to the unsubsidized interest. Eventually, I paid them $500.00 I never owed them when I paid off the loan because we were buying a home and I wanted a perfect credit score. When I paid it, however, I included a letter telling them why I was paying it and that I still disputed the debt. They never bothered to contact me, and they took their sweet time posting my payment so that they could charge the federal government more interest on the subsidized loan before they closed the account.

I had a previous loan company who sold my loan to ASC. They do everything but help the homeowner try to keep their home! I became disabled in Aug, of 2006 I have had it hard with it being only me with a small disablity check coming into my home only once a month and also taking care of 3 children under the age of 18. They dont seem to understand that once a person becomes sick they no longer have the income they once had Lord knows SSI don't pay you what they claim that you are intitled to. They have no business lying to individuals the way they do. They told me that they would keep my interest rate low so that I could afford my payment and they the liars did exactly the opposite of what they said they were going to do to help me.I don't have anything nice to say about them except you are nothing but a bunch of rip off' liars that think of only yourselves to take advantage of a disabled person like they have done me is in my book only forgiveable by GOD!!! I hope he forgives them cause he knows that I can't!!!

It's been six months since I put together the information below -- I've had so many people e-mail me with heartbreaking stories that are exactly alike. Please, please, please, e-mail me if you've had problems. We are in the process of putting together an action class suit. If you've been hurt, e-mail me or write me. DO NOT GIVE UP! Go to sites like www.ripoffreport.com, www.pissedconsumer.com, HUD, RESPA, your states attorney general, and on and on. Don't stop. Look at wonderful sites like

Kelly L. Hansen
12757 W. 108th Street
Overland Park, KS 66210
504-579-2340
[email protected]

I've spent an agonizing year arguing with America Servicing Company. They really have crossed over so many lines with their illegal practices. My story is as follows, and before my story is VERY IMPORTANT INFORMATION!!

Cara Heiden
President
[email protected]

Richard Kovacevich
[email protected]

Mike Heid
Chief Financial Officer
[email protected]

Mary Coffin
Vice President
[email protected]

John Stump
[email protected]

Rick Kephart
[email protected]

WELLS FARGO HOME MORTGAGE
d.b.a. AMERICAS SERVICING COMPANY (ASC)
Executive Communications Office
MAC X2302-02J
800 S Jordan Creek Pkwy
West Des Moines, IA 50266
515-324-3130




WELLS FARGO HOME MORTGAGE!!!
FORECLOSURES ARE THEIR SPECIALTY.

WELLS FARGO, dba,
AMERICAS SERVICING COMPANY

TURNING THE AMERICAN DREAM INTO A NATIONWIDE NIGHTMARE

In November 2007, Wells Fargo dba American Servicing Company (ASC) decided to escrow on my mortgage loan. For no reason. My taxes and insurance were always paid on time. They’d never escrowed before. My mortgage payment increased from $655 to $1446 a month. I can’t pay it.

Wells Fargo admits their error. They promise to fix it. Then they don’t. Again they promise to fix it AND reverse all the late charges. Doesn’t happen. No one stops the snowball effect Wells Fargo’s mistake is having on my mortgage and my life.

Phone calls and letters threatening foreclosure were relentless. I have spent hours on the phone trying to resolve the problem. Various ASC Customer Service agents promise all your problems are taken care of, and when they call you again the next day, didn't leave a single note regarding my call, or that I even had called, in my record. I started the process all over again with a different agent (weird isn't it that you can never get the same agent because they don't have extensions, won't give you their last name -- just a three letter employee ID code that won't get you anywhere. One agent refused to give me his physical address when I wanted to talk with someone face to face. Many different customer service (??) agents over this six month nightmare assured me, that yes, definitely this time, they had truly made the corrections I thought had already been made. My loan had been approved for loan modification and the loan I’d been told dozens of time had been reinstated, had really for sure this time been reinstated. I was always told I would receive a letter confirming all was well with my loan. But the promised confirmation letters never came. And I was forced once again to start the agonizing process with a new agent. AND, the notes in my records either did not exist (according to one agent) or were very confusing (according to another.)

On April 23 I was emergency admitted into River Oaks Mental Hospital for 10 weeks due to a complete emotional breakdown. Wells Fargo Mortgage made a mistake, and acknowledged it. However, they were unable (or unwilling) to fix the problems their error created. Instead, two days after they told me (AGAIN) my loan had been fully reinstated, I receive notice my home was scheduled for a sheriff sale in 8 days. Two days after they promised the charges resulting in their error would be removed, and they would contact the credit agencies to report their mistake, and remove their negative remarks.

Wells Fargo’s illegal lending practices caused emotional distress that resulted in my emergency hospitalization. I'm bipolar, my condition worsened, my depression bottomed out and I became suicidal. I was unable to function. My sister was given power of attorney, and, even though they were aware of my condition, and that they were the source of the resulting breakdown, they still refused to work with her.

On August 14, I was told, again, my loan had been reinstated. While waiting again for another confirmation letter that never comes, I call them again. I didn't contact anyone else for help because I didn't think I needed to. ASC was always so sorry after they didn't follow through on one of their promises. Then they reassured me all was well. I was very stupid.

My home was my savings account. And it was my retirement account. More important than anything, it was my security blanket.

Kelly L. Hansen
Overland Park, KS
[email protected]


Cara Heiden
[email protected]
Richard Kovacevich
[email protected]
Mike Heid [CFO]
[email protected]
Mary Coffin
[email protected]
John Stump
[email protected]
Rick Kephart
[email protected]
Sharon Cecil
[email protected]
Bob Chapman [President]
[email protected]
Mike Heid [CFO]
mike.heid @wellsfargo.com
James Loving [Vice President]
[email protected]
Londa Gomble [Vice President]
[email protected]
Patrick Sheehy [Vice President]
[email protected]


All the Domains Owned by Wells Fargo -- BE CAREFUL!

acordia.com

bankoflodi.com

bankoforangecounty.com

financial.wellsfargo.com

fscnet.com

gbbk.com

montgomeryasset.com

norwest.com

placersierra.com

placersierrabancshares.com

placersierrabank.com

reilly.com

scbusa.com

strong.com

wellfargo.com

wellsfargo.com

wellsrates.com

wfcentury.com