American Servicing company has screwed up our loan since they bought it from the company we had before. They delay posting payment, lose payments etc. They are trying to take over hard working people homes even when payments are made. I cant keep looking for payments the lost! This company need to be sued and put out of business!!! They are thieves!

I am entering my 5th month in a fixed modification loan with ASC thru Wells Fargo. I have made my first three payments on time and to this day, they still have not applied my payments correctly. They are deducting late charges from my reversed payment sitting in their suspense account, reducing my cash on account which leads them to argue with me that I do not have a full payment that can be applied to the past due payment. They are reporting me LATE when I have been busting my A$$, cutting expenses EVERYWHERE possible to improve my credit after their pathetic excuse for falling one month behind pay back in six months option which digs you into a deep grave each month... Every time I call, I go from Customer Service to Loss Mitigation and then back and forth.. No body sees what the other sees, and no body knows where my money is, why it was reversed and how to get it applied properly. Not only do I have a life and have been hit by this slumping economy with RISING COSTS, I sure don't have hours to waste daily to avoid loosing my home and having my children and I without the home we have called together for 9 years... This was a loan sold to ASC and it scares me that more and more people are going through the same thing I am... I have to search tonight to see if there is a class action law suit. Also, I contacted HOPE and they actually called ASC with me on the phone.. I finally spoke with a supervisor who said he didn't get my two messages in the past week and then sent me to their retention dept/review dept and a woman’s name that is out of the office and two other people to contact... I have left the 800#, area code 515 and I am back at the "tag your it" game. I've documented every date, every name, what they said, every number, every message and I am ready to send a certified letter to the president/ceo/cfo/cfoo, who ever and document what has occurred.. Enough is enough. I’m paying now that I have a fixed amount and had a month or two to catch up after the holidays, so why all this extra drama...

My father was transfered to this company after 3 payments when he refinance to prepare home for sale and replace 20yr boilers and 32yr underground tank. Before he knew he would probably get behind, I called and requesting loan modification papers and never received them til 3 months and 6 phone calls later. they could never fax them claiming papers are sent from another department... what BS. Well by the time I got papers my dads house sold 16 days on market... oh and within the time because he was about 2400 + fees total short for the 3 months he received foreclosure papers...

Well I just returned loan modification papers and told them this is what I had and this is all your getting... they wanted $264,000 from foreclosure of which they claim $18500 was mortgage payments,fees,& drastic attorney fees. Well I did not pay SHIT...

I also think our Realtor was a scam because he did shit to sell house... just want the $14000 in commission in which i can say the buyers agent earn their half... Well he got screwed too... because ASC allowed shoftfall and paid realtor after payments... I told ASC they better take this offer from buyers because if my father died in the next coming months they will never get anything and this is what they get taking advantage of a senior citizen on ssi disability after his stroke. I informed them the jerks they brought the loan from lied to an elderly man telling him his payment would be well below his income of only $2400 a month.

ASC finally approval mortgage shortfall which took over 2 months for an approval and i told them i was not paying anything for the 2 months they waited and Judge agreed. SO the $268,000 they was seeking was cut to about 200K , and I am laughing my ass off... scored 1 for the consumer

PS: to the collection agents for ASC who says these loans are sold because of bad credit... you are dead wrong...

My dad only had 110K left on orig loan & and was living on SSI after my mom died in 2004... Shysters loan originators came i told him he could refinance... creating false house appraisal and get a loan of 150K in which he could not afford because of how originators hide numbers on papers... and his credit score b4 loan was 724 above average.

I have read all the complaints about ASC & all has happened to me in the past 6 months ! I no longer have credit. ASC has the gall to say that they are charging me $7500.00 for Flood Insurance, insurance that I have had on this property for years! Now , that wasn't enough, they said that I must pay $22,000.00 for an escrow account! What happened to my account and insurance when this mortgage was sold to them? When I make my monthly payments, I write on the check "for principle only", it doesn't go there & no one at ASC can tell me where it goes! I think that it goes to an off shore account! I have never dealt w/such snakes, to be polite. And yes, forget calling them w/ their smoke and mirrors. This is America, why aren't these scam artists shut down! I contacted the FTC & the DCCA, is Ralph Nadar around? I am afraid to send in this months payment that only puts me further in debt! As for the insurance, I have mailed and faxed confirmation to every number they have, and we all know thats a lot of numbers. I need this nightmare to end! People be careful!

I have read all the complaint and i have to say that it made me feel better to know that i am not alone. It will do you no good to waste your time trying to find out info on asc. Try wells fargo that may help u better because i keep getting envelopes with wells fargo home mortgage printed on them and i am financed through asc. On my good days i gather my friends over and we get out my paper work from asc (that is all the stuff they have messed up like my escrow account, how much i do or don't owe for that month, my canceled insurance paper for my insurance company because they didn't pay, but i was paying 451.00 to much in escrow a month for over six months) and i call every department just to see how much more stuff they can screw up. They have put my family in such financial hardship that know every payment is late and not only theirs. So life goes on my family is still together we are in ruin but alive. We have know other option but to let the house go and find a rent to own somewhere; so for now i am staying here rent free. So long to asc!!!