My 3 year ARM was sold to ASC about a year and a half ago, and it just ran out 2 months ago. My interest rate rose from 5.5% to 7.35%, and was told it could increase another 1% next year. When i asked if there was a fee I could pay for an extension on my old loan, I was told NO. Because my rate payment increased by $355, I would send in two separate checks for my new payment because I already had automatic payment going for the old amount. For two months, they applied both separate payments to principle only, and filed late charges against me. It took an hour on the phone to get this corrected. I was told that if they did not receive the full amount in one payment, it's not considered a payment, and it just gets applied against principle. When I came online to look at my report, I found that there were many people with the same exact problems. I guess my biggest question and concern is, with these complaints people are filing, is anyone, or agency taken on the tasking of correcting this company for it's bad practices? Fortunately I will be selling my home in less than a year, so I won't see the high increase in my rate again, nor will I have to deal anymore with this company.

This stupid company paid somebody else's taxes with our escrow acct. It took me 3 months to get it through their dumb heads we didn't own that property.They went up on our payment because of course there wasn't enough money in our escrow acct. to pay both our taxes & Ins. What dummies. It still isn't completely fixed because on our statement it says suspense. They are trying to collect from the other party before they put our money back into our escrow. It was their mistake, but in the meantime we have to pay more monthly. Our payment went up 300.00 extra. The webpage is a joke!!! I haven't yet been able to view my acct. online.

asc offers for us to go online and pay our payment at www. mortageaccountonline.com this web site takes you in circles, and its not even their web site!!!!!

After ASC bought out our Mortgage. Our Homeowners Insurance renewal was due. We had our own underwriter and had our new binder which I faxed to ASC at the fax number given by them to prove continued coverage. I kept all paper work including the fax conformation with number, date, and time.

Today in our mail we received notice that they had never received proof of coverage and had set up a policy and would add this into the monthly payment. Illegal as one can get.I have also tried repeatedly to contact these people, where ever they are, probably out of the country and non English speaking, to get information on taxes, no luck.

I am very dissatisfied and will use every opportunity to insult this company and make sure other consumers understand the awful service this so called company gives.

My home recently was foreclosed on by ASC, due to what they call NON-PAYMENT. I was 1 month behind on a payment due to financial difficulties. I contacted this company to make a partial payment, which they would not receive. The very next month my financial situation returned to normal, and now I was able to make a full payment. This company demanded full payment and blocked me from the payment log-in on companies website. This behavior continued for 3 months despite me trying to make all of my payments, less that 1 payment. They started charging several unknown fees along with interest. I contacted them at least 4, sometimes 5 times a month, speaking with everyone from customer service to loss litigation. I was given every excuse from "just send in what you have", to "we'll put the missed payment on the end of the loan and you will be current Mr. Ramsey". Nevertheless I sent in all late payments that they would not take, including the missed payment. They still foreclosed on my home stating that they didn't receive my check. I had to cancel my check after mailing it to them 4 weeks later. Its ironic that the parent company of ASC is Wells Fargo Mortgage and Wells Fargo bought my home at the foreclosure sale and re-sold it to ASC. It is also ironic that a vehicle displaying the Wells Fargo sticker on the side was seen riding by my home on several occasions by me, after I missed 1 payment. And last but not least, it is extremely ironic that all of these aforementioned activities took place after my property value skyrocketed $20,000 in one year and is on a continual rise due to it's location. I am not accusing this company of anything, but my case is just IRONIC! Now my credit is destroyed to the point that I can't even rent an apartment. I am a police officer with 5 kids and a wife and a victim of underground, loophole jumping, non governmental enforcing MORTGAGE COMPANY HOME JACKING!