Since it was advertised on national TV I thought it had to be legit. This software is now infecting my machine with viruses then telling me to buy more of their software to fix it. Stay away!

Solution to delete Ascentive from computer.

After downloading Ascentive, I noticed no difference in my internet speed. Like many others that downloaded the trial version of Ascentive, I was scratching my head trying to remove it from my computer. The control panel had no listing for Ascentive under Add or Remove programs. The program removal tool within CCleaner (a very good free registry cleaner) had no listing either.

The solution for removal is fairly simple. Right click on the start button and choose explore from the start menu. When it opens, you will see the program folder. Open the program folder and you should see the folder for Ascentive. Right click on the folder and press delete from the menu. This will remove most everything from the computer. To finish the removal, download and run CCleaner (a google search will get you to the download site and it is free). Run the registry cleaner (be sure to back it up per the directions...very easy), and when you make the corrections to the registry, all traces of Ascentive will be removed.

Their progams which are advertised on TV are a rip off. You scan your computer under the "FREE" part, and then when you click correct or fix, you have to BUY their programs. I bought them. Then my computer started to slow down. Called my IT guy. he told me to run MALWARE available at C-NET. MALWARE came up with 14 issues, all from acsentive. Their programs installed Trojan Horses, change the registry, did stuff with High Key whatever that is. Insterted Adware. Now my computer is screwed up. I wish I could sue the company. My Kabrinsky anti virus program is constantly quaranteeing Trijan Horses from Ascentive and blocking a key logger.

I purchased their product ActiveSpeed Premium pro after seeing it advertised on TV.

Since I paid Finally Fast on March 11 I have continued to demand a refund from the myriad places you get referred to on both these companies advertised websites ie Ascentive (USA) and Share-it (Germany) following the non performance of the product purchased.
I have written cursory explanations through to thorough briefings. I have written to their Press mailbox, their Billing and Enquiry web sites.
I have now received 10 meaningless replies from Ascentive and 9 from Share-it. Several times multiple replies are received – each taking a different tack but still meaningless and all from the “customer service” team.
Ascentive in the most individual reply e-mail states -
Thank you for contacting Ascentive! We apologize for any inconvenience this issue may have caused you. But if you have purchased the software via the finallyfast.com.au's website and have billing issues, you need to contact them on the website below for help – Share-it is where they refer you.
I wrote exactly the same refund request to Share-it at the same time and they replied.
We will review your request together with the publisher – Ascentive – meanwhile will you complete our survey of customer satisfaction?
Variously the other e-mails say – we can’t find you as a customer, send more details, thank you for your feedback we value it, did you get an invoice from Ascentive otherwise ask Share-it. Share-it also appreciates the feedback but ignore everything else. They both refer you to web style reply forms.
The telephone number featured in your ads is only an advertising blurb – a referral to the website promoted on TV.
My last advice to them was that I had resorted to Regulatory authorities in Australia. They “thanked me for my feedback and asked me to fill out a survey form telling me how I felt about their service and product”!!
I think from my own experience and from reading the complaints on the Consumer Bureau web site that they have a series of automatic round Robyn mailing advices designed to wear out a consumers resolve to get somewhere because they NEVER deal with the subject – a sort of “pass the parcel” Customer care resolve!!
A refund may as yet appear. My bank may reject the debit. One can only hope.
The last reply I received came from Share-it in Ireland - again whoever they are.

I subscribed to the programs (have 4 different ones) that the company named 'Ascentive' offers. They are supposed to keep your computer running faster and free of clutter, viruses, and various other problems that are bad for your computer and that slow it down. I thought it was wonderful, but my computer just kept getting more and more problems; I do have Dial-up, live in a rural area and couldn't afford a satellite dish to get high-speed Internet, so when I saw this offer from Ascentive promising it would keep your computer free of clutter and would speed it up.

Well, my computer repair person says that Ascentive actually was constantly 'running' in the background, and instead of speeding it UP, it was dragging it DOWN, making it run even slower, and causing numerous frustrations. Eventually, (not KNOWING what the Ascentive products were doing), I took my computer to the repair person, and ended up having to get a new computer!!!

So, PLEASE stay away from the programs offered by this company. I also thought that it would be very smart to have TWO companies protecting my computer, but it turns out, that is NOT true, according to my 'expert, ' who says that is a BAD thing to do. AND along the 'way, ' McAfee caught that I was also using Ascentive, and warned me not to be using it. I just thought it was because of them being in competition with them. I should have taken heed of their warning, and gotten rid of Ascentive. My mistake! I hope this 'warning' will save some of 'you' who are reading this the costly mistake I made!!