I was given a Gift voucher to purchase an on-line item.
When the gift card was purchased in store the question "can this be used on -line" was specifically asked and was told "yes".
However, with several trips into the store and several contact numbers given, no gift vouchers can be used on-line.
Although the store still have no idea of this and are selling Gift cards with the promise that items can be purchased from their on-line store.
Not even the store manager is aware that items cannot be purshed this way.
I was told by one of the many people i spoke to overthe phone that " ASDA and ASDA Direct are separeat and therefore the store may not be aware of our procedure. This is not good enough! Now i am stuck with a useless gift card, as it was given to me to buy a specific item.
I am appalled that no-one in the store has any knowledge of what can be purchased and how.
And am appalled i was left with several numbers to find out for myself rather than a single member of staff helping! Is it not their moto "happy to help"?
I will no longer be shopping with ASDA and am shocked with their lack of knowleged and communication.