1. My wife paid my Credit Card Bill ASDA on October 4th, 2010 for £1021.82 with reference number 020164. Bank account is debited.
2. I get a shocker of my life in the next statement generated on 9th October, 2010. It states the card outstanding is not settled.
3. I call up your customer service number on 16th October, 2010 at 9.20 AM. Your agent takes all the debit card details and reference number. He states that the money is incorrectly posted and would be rectified in 48 hours.
4. I again call on 20th October, 2010. This time agent says it will take 5-7 days and it is still in progress.
5. I again call on 22nd October, 2010. This time agent says it will take 7 working days and the rectification process is being done.
6. Meanwhile, the card is stopped and all my direct debits were refused. This ensured that I lose the life insurance cover, TV channels got disconnected, phone credit can’t be recharged. All hassles and we had to call each of them to change the card. ASDA stores tell me the card is declined with few people in queue.
7. This has caused immense mental trauma and harassment to me and family. I am self respecting person without any defaults on any payment in my entire life. Due to somebody mistake at your end, I am suffering even after paying the money.
8. Even today (29th October, 2010), I checked the Online status. There are no corrective actions done. I have kept a print screen to prove the corrective till not done.
9. Meanwhile I keep on getting outstanding amount recovery reminders while you have already pocketed the money.
10. I have been spending over £1000 almost every month and pay every time by due dates. I have now got my reward for being a loyal customer to you and ASDA.
11. If this ordeal doesn’t end, then I would be forced to go through legal route and clear my name.

ASDA operate with the fast payment system, which means electronic payments paid by your bank are received within 2-4 hours. ASDA fail to apply those received funds with the correct value date. A value date in banking terms is the date that funds are actually available to them - so by failing to apply the correct value to the funds the Bank (now Santana) sit on the money and enjoy the interest it earns.

I paid my bill in full, as I always do by this method for the due date of 3/1/10 .Asda claims they did not receive the money until 4/1/10 and charged a late payment fee and interest. I argued the point, particularly as this was not the first time it had occured and they agreed to refund the late payment fee but have failed to recredit the interest. By failing to do this the account has a small balance remaining. I told them at the time of complaint I would pay the amount due, which was just a fuel purchase, they had to clear the remainder and I would close the account. They haven't.

There have been 6 email exchanges, whereby they have lied about the payment receipt date and tried to claim they are not part of the fast payment scheme. My bank has confirmed again that they are and previous bill payments show the immediate receipt!!

ASDA lie - ASDA charge unlawful interest - ASDA do not have staff trained in customer service or knowledge of the payment system. I am now going to the ombudsman - meanwhile ASDA are charging interest on the interest... Watch out!!