I ordered an excercise equipment over two weeks ago, paid for delivery with an aditional amount to name the day. The delivery van arrived two days later with the wrong item!!! The driver shrugged his shoulders saying 'I am just the delivery man, contact the store'. To cut a long story short, two weeks later after over 20 phone calls that patch me through to 'get this' SOUTH AFRICA, when asda is 10 mins drive from here, I am still waiting for my item. They told me they can't deliver mine until the old item is collected!! They eventually came to pick up old item to the wrong adress and had to be redirect to the correct address and now they are telling me in SOUTH AFRICA that Asda can't release my item (even though they have my money) till the collection company delivers the wrong item back to them. They have no idea even though the wrong item was collected over a week ago when Asda will recieve this as SOUTH AFRICA cannot see it on their computers. So as far as SOUTH AFRICA is concerned, it has not been returned to Asda.
I don't know when I am gonna receive my order which was placed over two weeks ago neither does the call centre in SOUTH AFRICA!!! I an so angry with Asda, what diabolical services!!!

Ordered Arizona LH sofa bed plus armchair on 30/09/2010. delivery 6-8 wks. I have been promised delivery of these items on 5 seperate occasions. ( yes... five occasions ). These to be delivered at my holiday home a considerable distance from my Home. Only to be told that items due to unforseen problems, ( none given ) cannot be delivered on the day stated. At considerable loss in numerous Expensive calls to an incompetent call centre and not fogetting fuel costs incurred travelling to and from holiday home they at last offered a morsel of remorse and offered £18.70 refund for any inconvenience. I immediately cancelled order before I incur any other expenses. What have I learned from this experience...Never to deal with Asda Direct and its totally incompetent staff. Angry and awaiting cash to be transferred back to my account.
Andy

I ordered a new fridge from them on the 12th of October via their website, which gave the delivery option of Saturday the 16th, informing me I would be contacted up to 48 hours beforehand to arrange their 4 hour delivery window. On the evening of the 15th, I still hadn't been contacted, so I contacted them, to be told that their delivery company doesn't deliver on Saturday. There is absolutely no warning of this on their website whatsoever, no prior attempt to contact me to warn me of this, and when I asked to cancel my order as its only convienient to me for it to be delivered on the weekend, I was told it was impossible to cancel as it had already gone through to their delivery company and supplier, and that I'd have to wait for them to get to me on Monday. So now I'm stuck needing a new fridge, a necessity in this day and age, with them unable to deliver it to me on the day they repeatedly guaranteed to me it could be done, and on top of that they are refusing to refund my money.

Bought fridge as ASDA Direct claimed it to be available for delivery in two days. Order confirmed and date selected confirmed. Was instructed I would not be contacted again, but item would be delivered between 7am - 7pm. Needless to say it wasn't. Contacted ASDA at 7.15 pm to be told that their supplier had not yet delivered to the carrier, that my confirmed date was only an estimate, that I would be contacted when they were ready to deliver 'within the next week'.
When I cancelled the order, they stated that I would not receive any refund until they had received the goods back from the carrier (who they had claimed did not have them). (Contrary to Distance Selling law). When I checked my order status the following morning, it showed the order as 'Fully Shipped'!
It is also not possible to email Asda Direct: all contact has to be by 0844 no.

AVOID THIS COMPANY AS IT CAN DO SERIOUS HARM TO YOUR HEALTH AND WALLET!

Reference number 01402076.
Dear Sir or Madame,

I ordered a tumble dryer off your website delivery date 08.04.2010 on a 7am to 7pm delivery time. I had to have a day off work to see this in and as I am on a temporary contract I do not get paid for time off. I called the day before to see If I could have a morning delivery as my company needed me in in the afternoon due to people off on holiday or sick. I was told this was not possible. My daughter called 4 times the next morning and I called twice to see if we could have an ETA on delivery as your depot is only Woodford and 30 minutes away we assumed it would be delivered in the morning. We were both told that the delivery would definitely happen and there was no problem The last time my daughter called and spoke to Lee she was told that the delivery driver was off sick and my tumble would not be delivered that day. I then called to complain and was told a manager would call me back on a 24 hour turn around I said this was not acceptable and wanted a call back within the hour, as you can probably guess this did not happen. I then called again and spoke to a manager called Nathier who offered me my delivery charge back and a £10 voucher which I was not willing to accept due to the fact that I have lost a days pay and was reassured every time I called that everything was fine and my tumble would be delivered. Then I was told it could be delivered the next day which would mean another day off work with no pay. Then my daughter asked if the deliver address could be changed and it could be delivered to her place of work then someone would drop this off to me later I was told this could not be done. I asked your manager for a head office telephone number and an e-mail address and was told for security reasons they could not give me this. I work in customer services and this is rubbish. My daughter then called again and asked for a Saturday delivery and was told someone would call her back if this was possible as you can guess again no call. But on Saturday we had a card through the door saying they had tried to deliver. Your delivery service is very unorganised and your customer service department very unhelpful, I would like a reply promptly with a more resonable offer of compensation .

Yours faithfully

Mrs S Stevens