Hi
I ordered and payed for a bouquet of flowers from Asda to be delivered to my mother in dudley on Saturday 13th march in time for mothers day from Asda on line
So Saturday comes flowers delivered what a joke 25 flowers 20 stalks all the heads broken off other five flowers turned upside down in box, box of chocs squashed and soaking wet also both box's soaking wet and falling apart, mother of 85 years in tears very upset thinks someone is playing a bad joke on her,
My sister who my mother lives with rings and tells me the news she has rung Asda who tells her they will refund money, so I ring them ask what they are going to do to put this matter right the reply was we will send out our investigation team to look into the matter and if needed will send a replacement flowers on Tuesday not good enough says I you mean to tell me that a company that is as big as your one does not have a back up plan to deal with these types of problems answer no asked if it was possible to send flowers from a Asda store to my mother again answer no,
I then said but are you not the same company yes came the answer but independent of asda stores because they operate on line ok say I what can we do to solve this matter and get my mother smiling again basic reply nothing
So now my answer to Asdas on line is stick all future flowers where the sun don't shine
I would not like anyones mother to go through what my mother had to on Saturday and as for satisfaction guaranteed what a joke
My name is Edwin Rudland

Thank you Ed


My order number with Asda for you to check that this e-mail is true is confirmation number 100301-265466