i have been sending all information requested of me and each time everything is fine until it is time to send out what is due me, then we start all over again with the same papers, this makes me believe that they are getting paid to put as many people in debt as possible.and somewhere along the way fafsa or someone should have caught on to this.there is noway that this company is not under investigation;how can they require me to fill out the same paper five times and noone can see how this is happening because they are recieving the funding by signing up their quota and after recieving the funding they find any reason why the person should not be paid.this is to well and turely set up for the pattern to have gone unnoticed this long.why should i have to pay a debt when someone else is recieving the money and is not delivering what they promised ;they are committing a crime not me:where are the people who is suppose to help me and others like me; this
is a scam so what is being done about it.

I enrolled at Ashford University Online in April, 2009. After comunicating extensivly several times with the enrollment advisors and being reassured multiple times that All my tuition would be covered by my grants. Which was re-confirmed by my advisors during the begining my first week of classes that all my paper work had been finalized and all my tuition was being paid for. However during the middle of my 2nd week I recieved a notice that I had no student aid and nothing was being paid for and that I was going to have to take out 2 intrest loans to attempt to pay for my tuition. I tried repeatedly to call and e-mail them to figure out what was going on and try to resolve the matter. But all I got in return was having my calls and mail ignored for the past week. 3 days into my third week of class after repetedly calling I finnaly got in touch with someone to actually talk to me. As it turns out I had been lied to and misinformed and minipulated from the very begining about my student aid and tuition coverage. When I tried to find out more about my fed. student aid and what else I could do to resolve the matter they kept trying to change the subject and get me to take out multiple intrest loans. When I continued further to find out more about my fed. student aid options they kept transfering me to other advisors and giving the run around. I called around locally tried to get advice from the local board of education, my old high school and a semi-local technical college they were all very suspisious and told me not to enroll or sign any thing further and dissenroll ASAP. It took 2 days to get into contact with them just for that. So today May 07 2009 I dissenrolled and now am held with a $1000+ bill for nothing more than 6 total wasted weeks and a worthless over priced book. All I can do is hope that this does not mess up my student aid for the future, or the chance of enrolling with a professional and legitamate school. I just hope that this information can be used to help someone else to avoid from getting into this type of situation with such misinforative lying {so called} business.

To whomever this notice may concern:

I have experenced issues with Ashford University, and I am currently in the process of filing a class action lawsuit against the company, notice I did not refer to them as an educational institution, because their primary goal is to obtain funding, and then education falls very low on the spectrum.

As I was researching information and complaints against the company, I noticed that there are several of you out there who have had issues with Ashford University, particularly their Financial Aid Department, and Collections.

In seeing this I realized something has to be done. Immediately.

But before we can do that I need your help...

Perhaps, you enrolled in Ashford and they misled you, like they did me by promising me a teaching certificate with the state of Iowa immediately following graduation -- then after enrollment you realized that the company was nothing more than a big scam.

I want to hear about your financial aid stories with Ashford, please email them to me at: [email protected].

Too often companies think they can push over on consumers, but we as consumers have recourse.
Not to mention because Ashford is an accredited university, this can stop you from being able to enroll at other universities due to holds on your account i, e. they won't release transcripts.

Together we can achieve Justice.

PS. The US Government and other Agencies are currently investigating Ashford, so we need to act quickly while we have prominent agencies looking into their history.

I have written my complaints about Ashford before and it doesn't look like it gets any better. I was almost dropped (but of course, they made sure to have my money first!) for...they didn't know why. They came up with a different reason every time and NONE of them made sense! I finally had everything fixed (major work on MY part!) and had 1 more thing to do. I needed to make 1 more phone call to make sure that someone had gotten a name mix up fixed. Sounds simple? Oh no, this is Ashford! They can't have any smart people who actually do work there! That would be silly! So I started to get the runaraound again but at least by now I knew the drill. I told him what was wrong and how to fix it. I had already forced them to figure out the problem and it was a name mix up in their system. I have a common name so I understood how it could happen. I was just mad that they didn't fix it until they were afraid my money would go elsewhere! But the main issue was resolved. The only thing was getting this one man to check to make sure that the system had it right. One last step! That was it! And could he do it? Nope! I had already been told he was the typo person. So this was not good! He was trying to basically get out of trouble and cover his @$$. He pretended not to understand me, he changed the subject, he interupted me when I asked him to please check to make sure my name was right. He outright refused to do anything for me! He lied and lied and lied and finally I told him that I have saved EVERY email and EVERY voicemail from him. I know what he has said! So can he please just type in my name and make sure my first, middle, and last name match up with my info? NO?!? What? So I have all these voicemails from him calling me between 7 and 9:30 at night and all these emails, each with a different story about why I was almost dropped, and all these conflicting lies so he can cover his butt for...wait, what is the point? He already got caught! I have already talked to everyone trying to get the problem resolved and they followed the trail back to him. He's always been disorganized and lazy so I'm not too surprised. It's just that at this point, does it really matter? There was 1 more thing to do and he couldn't even do it. Now I have to worry if that one mistake he made will cause more problems. What if the other girl with my name does something to get dropped or has a different major or whatever? The thing that really pisses me off is that he doesn't care! He wants to get out of trouble and not just take 2 minutes to make sure it's fixed! He even told me that there was no computer problem! I told him that's what they told me and told him exactly what had happened. I have a very unusual middle name but very common first and last names. Another person had already tracked down my name and told me that there had been a mix up with me and another girl with my name (and I think middle initial). And yet even knowing he was caught, he kept lying! So since I had to be professional and polite to him, I'm complaining on here! I don't want to have him mess up my records more!
Financially, I have to continue because I can't pay everything back right now. Otherwise, I am so sick of them messing things up! This is just one case. They can't figure anything out! Every time I call I feel like I could get smarter answers from a bunch of kindergarteners! I have no complaints against the teachers, just the office staff. They need to get their rears in gear and pretend like they're getting paid to actually do something!

I have attended Ashford for 3 classes. I transferred here because I have over 90 credits and they were only one of a few online universities that will transfer most of my credits. I received excellent customer service from my enrollment advisor and my academic advisor in the beginning. But, here is where my complaint comes in. Most universities have an attendance policy of logging in to your class at least once a week. Ashford evidently required you to log in twice a week. I have been kicked out of my current class for violating this policy. Although ALL of my coursework is complete for the class! I was told that I am being dismissed from the university after my next course (which begins Monday), but can appeal the dismissal if I pass this next course (I would have to pay to be reinstated!) . And, on top of this my financial advisor is now emailing me that I have not completed my FAFSA for 10-11, but I have the paperwork stating that it was indeed submitted to them LAST YEAR! I have to decided to transfer to my second choice school after my "dismissal" instead of appealing. Please be aware of ASHFORD and their shady policies.