I have been attending Ashford for 5 months now. My financial aid has not been handled properly at all. I was informed that this is a seven week process. I am currently taking my 29 day leave of abscense in order for Ashford to resolve this situation. I have already been approved for my 2008-2009 FAFSA and none of it has been applied to my tuition fees. I have been patient long enough. I am forced into getting an attorney involved in this matter. If Ashford can not get my financial aid straightened out before the 29 days have ended, then I will loose my Stafford loan and owe Ashford an out of pocket expence, not to mention my time loss of attending college elsewhere, until this matter is resolved. I have done everything I was suppose to for Ashford. It is a shame that I have to cancel my education for such nonsense. For once in my life I am able to attend college, now the burden of not being able to go is on me because of Ashford`s negligience. It is not fair that I can not further my education over Ashford`s wrongful doings.

Edward Allen Cooper
1003 W. AVE J 7
Lancaster, CA 93534
928-444-2925


Attn: Complaint Board:


In March 2009 I signed up at Ashford University and was told that I could get financial aid which I did however when it came in the took it. I was told after the first four classes and the Tech Fee were paid the rest would be mine well they miss-lead me and now I am out over $13, 000 dollars.

I told them when I signed up I could not afford out of pocket money for books and I would need an updated computer to be able to do the school work I was only getting $698.00 a month on SSI and Greg Roberts my Academic Advisor and my Financial Advisor at the time told me no problem they even sent me an email’s stating that I will have lots of money left over do with what I wanted well the did not tell me that I would have to wait until September 2009 to get it if I get.

They have put me in a position where I can’t buy books or a new compute however I am expected to get my school work done one of the books cost over $200.00 dollars and it is an Ashford University book not a book you can get in a store even online it cost $129.00 dollars.

What is a person on disability to do?

Edward A. Cooper

I enrolled at Ashford University Online in April, 2009.
After comunicating extensivly several times with the enrollment advisors and being reassured multiple times that All my tuition would be covered by my grants, which was re-confirmed by my advisors during the begining my first week of classes that all my paper work had been finalized and all my tuition was being paid for. However during the middle of my 2nd week I recieved a notice that I had no student aid and nothing was being paid for and that I was going to have to take out 2 intrest loans to attempt to pay for my tuition. I tried repeatedly to call and e-mail them to figure out what was going on and try to resolve the matter. But all I got in return was having my calls and mail ignored for the past week. 3 days into my third week of class after repetedly calling I finnaly got in touch with someone to actually talk to me. As it turns out I had been lied to and misinformed and minipulated from the very begining about my student aid and tuition coverage. When I tried to find out more about my fed. student aid and what else I could do to resolve the matter they kept trying to change the subject and get me to take out multiple intrest loans. When I continued further to find out more about my fed. student aid options they kept transfering me to other advisors and giving the run around. I called around locally tried to get advice from the local board of education, my old high school and a semi-local technical college they were all very suspisious and told me not to enroll or sign any thing further and dissenroll ASAP. It took 2 days to get into contact with them just for that. So today May 07 2009 I dissenrolled and now am held with a $1000+ bill for nothing more than 6 total wasted weeks and a worthless over priced book. All I can do is hope that this does not mess up my student aid for the future, or the chance of enrolling with a professional and legitamate school.
I just hope that this information can be used to help someone else to avoid from getting into this type of situation with such misinforative lying {so called} business.

I have had horrific customer service through Ashford University. I only switched to Ashford because of the customer service I did receive and was assured that everything will go smoothly; and I wouldn't need to send any information for the questions I has asked the enrollment advisor back in June 2008.

Since the end of June, I began the process of the run around concerning the financial aid. I sent Ashford the information requested; and again the informed me all is well. Every month it has been something else. Then I ended up FAXing, emailing, and telephoning the same things repeatedly. Each time all was fine; when reality it wasn't. Every month turned into every week to every three days.

Today is the 2nd of December 2008, and still the financial aid issues not resolved. I was threatened back in October that I will be blocked from taking classes if I didn't cooperated. I've been cooperating in sending them the same information more than three times.

I've called, emailed, and FAX with these people about the situation. I repeatedly requested the University's presidents name and communication really stopped with the advisor. Nobody seems to ignore the fact that I want to contact the president of Ashford to voice my complaints.

I was tired of the run around. I've had this same issue since June 2008 and here it is the beginning of December 2008. I also want Ashford to refund me the time I spent fighting with them over the same issue and for the ink and paper I used unnecessarily. The financial issue still hasn't been resolved. I want it resolved and correct. I've been more than faithful to these people.

I informed them as many times I've emailed, telephoned, and FAXed, they would make sure my issues would be top priority and resolved. The processing department has been too many people involved with my personal information and this really concerns me. I have requested for a supervisor to take over months ago and still nothing. So I hope this will be resolved once this is posted. It's not fair to me at all.

Ashford University has taken all the excitement away for returning back to school. I really need this issue resolved. I also better receive better customer service and more concern. Only one person apologized to me; but it's not enough anymore. I want to see actions. I also informed Ashford that I should be treated as if I was there in person.