Ashley Furniture / Tempurpedic

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Category: Home & Garden

Contact Information
Rosedale Hwy, Bakersfield, California, United States

Ashley Furniture / Tempurpedic Reviews

Don Jacobsen December 8, 2009
Not honoring 90 night trial
My wife and I purchased a Tempurpedic mattress from Ashley Furniture. The store displayed banners with the 90 night trial advertised. We spoked about the trial period with the Assistant Manager of the store who advised us there was a "nominal fee" of about $300 to return the mattress. After 1 month of the worst sleep we've ever had in our lives, we decided to take advantage of the 90 night trial. (We're not faulting Tempurpedic - they have a great product and service - It's just not for everyone). The Store Manager at Ashley advised us we needed to contact Tempurpedic directly to take advantage of the trial period. Tempurpedic said that since we purchased from a retail store, that we needed to go through them. Upon returning to the Ashley store, the Manager advised us that the only thing they could do was offer us a "store credit" and that they never told us anything about a 90 night trial. The funny thing was, that you could see the banner that said "90 night trial" behind the Manager as he was telling us this! Upon the advice of the Tempurpedic rep on the phone (who was by the way VERY helpful), we have filed a complaint with the Better Business Bureau, and will be contacting our local Attorney General to file a complaint for false advertisement if we do not get satisfaction within the next 2 days.

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