We bought a sectional in feb of 08 loved the couch and bought the extra warrenty. When we were shopping in the store the sales men said that if you buy the warrenty it will cover anything don't worry about a thing even if its your fault they will cover it. We had the couch in our living room in the same area for almost the full year. In Feb of this year we had to move the couch out of the living room (which is sunny from sun up to sun down) to lay down new flooring. It is then that we realized the fade spot in the shape of the living room window. I started contacting people in late feb early march trying to call the right people and make a claim. I faxed all the right the right papers to two different places. The fade is not covered by the store warrenty or the montage warrenty we bought from the store. And upon looking at the paper work from montage, which they don't send you till after the sofa is paid off, they pretty much only cover stains that are your fault not your pets and holes and it also says they can pick and chose what they cover. I am mad because this is the first time we have forked out that much money and gotten a new couch. Now my couch is crap and is continuing to fade in more noticeable spots. Noone wants to take responsibility for this. the two business are putting it off on each other. I want a new sofa. I don't want the same sofa, it will only fade again. I want a different fabric/sofa or a store credit for the amount I spent.