i bessie jones alone with my daughter on feb 24, 2010, i talk to a man name michael hart to help my daughter get some furniture.michael hart did a credit app on both myself and my daughter, my daughter had really bad credit, but my credit was very good.wells fargo gave me the credit line for 2800. michael hart told us myself and my daughter erica knight that he want run my credit with another bank to see if they would give more, michael did this because they stop useing wells fargo this same day feb 24, 2010.the other bank only gave me 2200, now this is where michael hart wanted to do all kind fraudulent things with both bank talking out loud to both myself and erica knight .i told him then that i dont like how this going and i want my papers back, so i will shred my information, michael hart right then said miss jones ashley furniture has a shredder in the back, you dont have nothing to worry about, i will take care of it myself.when i let there that day, myself and erica knight did not purchase nothing. i thought i would have to worry.two months later april 10, 2010 this person wendy williams has type in my name and stated that i gave her 551.50credit cash, that wendy williams refunded me the money back to gave to erica knight. now this all lies, if you call my job april 10, 2010 they will tell you i was at work, out of the state of florida at that time this went down, i work for a.duda&sons drive a 18 wheeler truck.so there is no way i could of gave money to any one.now mind you all the papers that i gave money and refund the signature all are blank.even the paper where there type in my name for erica knight to get the furniture out the store, my name is blank, her name erica knight is the only signature on all the papers. and they used the suppose credit that was shredded, o by the way erica knight did not make not one payment on this furniture, because it was not in her name.they gave away free furniture, because i will never pay for something i did not sign for. how crazy is this!!!

I had some furniture ordered back in the middle of May. I ordered a bed/mattress, futon couch, and a dresser. They told me the mattress and dresser would arrive June 4th, and the rest would come on the 18th. The mattress and dresser arrived on the promised date, but they kept postponing the date for my couch. Right now it's supposed to arrive on July 25th. While I'm pissed about that, it wasn't that big of a deal|.

Then I got a call today from them saying that the rest of my bed (which was supposed to be delivered this upcoming Saturday) would have to be postponed until the 24th or later, "whenever it's convenient for you"." I told them, "Convenient for me is this Saturday" and I proceeded to tell them how terrible their service is and cuss them out.. All the woman on the phone said was, "I understand" in a monotone voice;.

I hung up and called a customer service number for the company as a whole;. The dumb broad on the phone only kept telling me the same crap and told me to watch my language'. Little hard to watch my language when I've been wanting to live in my apartment for the remainder of the summer and going into the school year but can't because of their *** system!. It's uncomfortable sleeping on a mattress that still has the plastic on it. I also want to invite people over to my place, but since I have to keep postponing my OFFICIAL move-in date, I have to keep postponing hanging out with them. ***, I even wanted to work in the city, but it looks like that won't be happening, since I can't even stay there. Thank you, Ashley, for making me miss out on earning some extra cash and having to wait even longer to live in my own place and be with friends and my boyfriend. ***.

Once my mother (who charged the furniture on her credit card for me) gets home, I'm going to tell her that we should both complain and demand a discount because they made a promise and weren't able to keep it. The store I went to had nice furniture, but it's a *** shame that they try to keep it from you as much as possible. I will never get anything from them again, and I even told them over the phone that if anyone ever asks me where they should buy furniture from, I would tell them, "Not Ashley."

All I can say is that if they postpone delivering my stuff ONE MORE TIME, I will be laying it on them, and I won't be watching my language on purpose. I start school at the end of August, and if it's not there by then, the *** will REALLY hit the fan.

I purchased a large bedroom wall mirror from Ashley Furniture on 1/29/11. At the time I was offered by Ashley an optional 5-year Protection Plan from Premier Protection Plan. The Protection Plan was described as “covering any damage from any source for 5-years”:.

While attaching the mirror supports that were supplied for hanging the mirror on the wall we notice two cracks in the glass;. We contacted Ashley Furniture about this problem and were told to contact Premier which we did|. Premier told us that damage while “assembling” was not covered?. We tried to contact the Ashley store manager several times without success/.He never returned our calls'.I feel that Ashley Furniture misrepresented the Protection Plan coverage and have also been completely unsupportive in my attempt to rectify this situation;. I am only asking that they either replace the mirror or that my money be refunded or credited to my MasterCard account.

When we first purchased our home in '09, it was in need of lots of furniture. We went to Ashley Furniture in Central Park, Fredericksburg, VA, with hopes of getting some nice pieces to fill our home. After paying down on one layaway, we were left with one final suit for our master bedroom. The store manager at the time Buddy was wonderful with assisting us with our previous purchases. He had assisted us in changing out some pieces that were not really our style for more contemporary pieces. With this in mind, we trusted him to come through for us once more when we needed that same done for the bedroom suit. We were told that they would take care of the switch out for us. We looked forward to it being done right, being that we were familiar faces in the store, and walked out without the new receipt with the made changes in hand.

On January 2011 we walked into the store to take one last look and to make a payment on the suit. We were greeted by the same sales rep. that dealt with us, Mr. Eddie French. He began to tell us that one of the items in our suit was no longer available. After speaking with him for a while, we discovered that the suit he was talking about was the one that was supposed to have been swapped out for the other that was more of our style. He then began to tell us that the suit was now more expensive than we originally anticipated, because it was a few months from the last promotion, which would have kept it the same price. Now we had to pay out an additional $599. for a night stand. I was highly upset to say the least because it was an error on their part for not doing the switch out as promised when the prices were still going to be the same. Now my husband and I had to pay extra for something that was their mistake. I tried to get it resolved with the new store manager. But after seeing his people skills upon yelling with a couple on the sales floor, we knew it would be challenging. When we told him about the issue, we told him that we would like to take off the $1000. mattress and just pay for the suit, because the mattress was simply too expensive and that we could not afford that price at this time. We even told him that we saw one for $650. and needed to know a.s.a.p. to take advantage of the other promotion. He told us he would let us know by Tuesday, February 1, 2011. Needless to say he never called us at all. It's now June 22, 2011 and we have yet to ever get a call from this joke of a manager. After contacting their Customer Service Dept. many times, no one has once tried to contact us within these five months to have this matter of the mattress and the price change for the extra night stand resolved.

On a weekly basis, I have been contacting the Customer Service Manager named Sherri to find out the status of this matter. The issues I have here is that she herself never calls when she says she will, or tells me that she will have the General manager or store owner get in contact with me which they never had, and that she will escalate the situation to the necessary people to have me satisfied. Upon my last conversation with Sherri on June 4, 2011, she told me that she had sent my information to Mike, one of the Regional Managers and that he would call me and if not, that she would call. On June 5, 2011, my husband and I went into the store to make a payment. The following Sat., June 11, 2011 we went back into the store to have the canopy bed switched out with the regular bed due to a new ceiling fan being installed in the master suit. The manager Kenny began to cover himself with riddles of deception and lies by stating that he had just called us this past Friday and left a message for us to call him back. I immediately knew this was a lie because the phone number was disconnected and not in service. I challenged him by asking him why he did not use the number that was provided when I left messages there several times. He stated that he just went off of the numbers on the ticket. Then he asked us if that was a good number to use. We told him no and that the number, which I gave to Theresa, a store rep., was the most suitable number. We did not know it at first, but once we had the changes made to the bed and walked out with our receipt, we realized that he had placed inaccurate, deceptive and misleading information on out ticket about him leaving us messages on the old number. I was infuriated with all his incompetence, ineffectiveness as a manager and shenanigans that he was up to, because when we were in the store the previous week, our ticket stated no such notes about him leaving messages. The following Tuesday, June 14, 2011 and June 21, 2011, I left a message for Sherri; I have yet to hear back from her.

Needless to say, this matter that is five months in the making has ineffective, inept and incompetent people working in a customer service oriented field with obviously, no ability of how to rectify such a simple matter. My deepest wish is to replace the joke of a manager at the Fredericksburg store with a more qualified candidate, because Kenny will eventually cause this store to loose more and more customers daily. I on the other hand, will do all within my power to post every negative review on the web about this experience, because of the inability to have this matter resoled in such a long time. The General Manager Mike and the store owner should be embarrassed to have such dissatisfied customers as myself and to loose us to their competitors. The Ashley Furniture store at Carl D. Silver, Fredericksburg, VA reminds me of a Brooklyn fish market, all hype but no true quality.

Regretfully,

R. Woolfolk

We bought a Matress from Ashley in July 2010, after usuing it for 8 months the mattress started sinking in the middle and was causing us back problems, we called the Tech to check the matress, it was still under warranty. He said that there was not enough "sink" in the middle of the mattress to/for a exchange it. They will not honor their warranty and they "Do not Care Even If the mattress they Sold to Us Causes Back Problems". I have paid for this Mattress and this will Definitely be our FINAL PURCHASE and will share our expeirience with all of our friends. Will even consider Litigation the matter in court.
Riverside, Ca