I went to Ashley's on May 2nd and purchased the South coast queen bed, bench and chest because they told me it was in stock. I still had contractors working in my home so I could not give ashley a delivery date, which EVERYONE who worked there said it was fine. Since I paid for it that day they told they would MAKE it and all I needed to do was call at least a week to schedule a delivery.

HERE ARE WHERE THE LIES COME TO LIGHT.

I called June 16th to schedule a delivery; they said the earliest would be June 22nd. 6/22/10 they dropped off the chest & bench while I was at work. I called the next day and asked where my bed was. They told me that they did not have my foot board. No I did not get a call prior to the delivery. The earliest day I could get the foot board is JULY 9th. 2 months after I paid for something that was in stock.

Kareem OPs Mngr did not help and was only made that someone transferred me to him. Freddi, she believed that apologizing and being honest as to why I don't have my bed would pacify me. Sal the store mngr, must be related to Ashley because he was clueless as a leader. Here is the list of excuses

1: Someone else ordered it at the same exact time you did. (do they do inventory by hand for all their stores and send them by carrier pigeon?) I asked if that was the case why am I only waiting for the foot board?
2: Someone else’s foot board was broken and they took mine. (this is the only time I think they told the truth)
3: It's such a popular style we ordered more then we have. (THEY MAKE THEIR OWN FURNITURE!, so make me a foot board and expedite my bed) It's not cost effective to just send 1 board from Wisconsin. (Not cost effective for me to pay for a bed and not get it)

Ashley,

You are in the business to make people happy and make money. You made money and I am far from happy

Mr. Dabney

Feb. 15 I purchased some items at Ashley Furniture in Lake Havasu City, AZ. I paid $1250 cash and have my receipt. The store closed 3 weeks ago and now am out of luck in receiving my items. The phone # on the locked door is useless. I'm told to keep checking back in a couple weeks. The store is still full of furniture but I just get the run around on the phone. I don't know where to turn now. Their other store in Kingman closed too. I just need to talk to someone that can help me. So, buyers beware! Do not buy from Ashley Furniture!

I BOUGHT FURNITUE FROM ASHLEY WITH A 500 DOLLAR GAS REBATE PROGRAM--I FOLLOWED THE RULES BUT DID NOT GET ONE REBATE--I WAS TOLD BY ASHLEY THAT THEY HAD A SECOND SUPPLIER FOR THE REBATE --I FOLLOWED THE INSTRUCTIONS AND NEVER GOT A REBATE---I WAS TOLD THAT ASHLEY WAS WORKING ON A PROGRAM TO COMPENSATE EVERYONE WHO WAS SCAMMED BUT WAS STRUNG ALONE FOR ALMOST A YEAR---THERE HAS BEEN NO INFORMATION COMING FROM THE STORE OR FROM THEIR CORPORATR HEADQUARTERS---I ASKED FOR THE NAME OF THE OWNER OF THE STORE AND COULD NOT GET IT FROM CUSTOMER SERVICE---I AM AGAIN WAITING FOR INFORMATION --THERE ARE MANY GIMMICKS INCLUDING A 20% REDUCTION IN PURCHASES THAT WAS TOSSED AROUND BUT THIS IS NOT FAIR CONSIDERING THAT ASHLEY OFFERS 15-18-20 PERCENTS OFF FOR MANY OF ITS PROMOTIONS--THERE HAS BEEN SUGGESTIONS THAT OTHER ASHLEY CUSTOMERS AT DIFFERENT LOCATIONS WERE OFFERED 100 DOLLAR CERTICATES FOR WALLMART-- IF ANYONE WOULD LIKE TO GET TOGETHER AND NOTIFY THE STATE OF NJ REGARDING SIMILIAR DIFFICULTIES PLEASE DO SO--

I had purchased a bedroom set from ashley furniture paid 1500.00 for it the sales manger told me it was on back order for 4 to 6weeks i said okay on the 6week i got a phone call stating that the bedroom set is now discontinued and i would have to pick a different bedroom set from ashley furniture they would not give me my money back so i could buy a bedroom set somewhere else i like...what they did to me and my family was wrong now i eather out the 1500.00 or I'm stick with something i don't what nor like...

i have talked to a couple of other people about this and they said this has happened to them so please don't support them will just rip you off.

I put $1000 deposit on some furniture at Ashley Furniture the balance was $2600 with the understanding that if the entire balance was not paid in full there would be a 30% cancellation fee. Times got hard we were unable to pay the balance. I called the store and explained that we were going to cancel I was told that I would only get $700 back because the store keeps 30% My husband went to Ashley Furniture store to cancel and get our $700.00 he was told when he got there that he was only going to get $235 because it was 30% of the total selling price. They then showed us some very small writing that said that. My husband was then told that we could pick out something in the store that cost $1000 and we would not lose our 30%. We picked out some furniture the total came to $1010. They then told us no we would have to pick out some furniture for the total sale which was $2600. That did not make any sense at all. We became upset and told them they were being very dishonest and they keep telling us several different stories and the they were trying to keep all of our money they called the police and made us leave the store