I bought $5200.00 worth of furniture from Ashley furniture in 2007 and was talked into buying a 5 year warranty from Montage Furniture Services with sweet talk about the great plan and quick service.

I reluctantly bought the plan and was given only the receipt as proof of purchase about the plan. I wasn't given a brochure or an explanation about the plan.

3 years later in March of 2010 I tried to file a claim with Montage Furniture Services but was told that they did not have me on record as purchasing a warranty.

I went through all the phone call procedures back and forth with Ashley and Montage and till today May 2010 I still haven't received a phone call from Montage acknowledging service of my furniture.

I intend to file a report with the better business bureau.

I PURCHASE SECTIONAL FROM an store that carries Ashley Furniture from day I had nothing but problem, I called to report the problem and made over 10 trips back to the store, the manager ordered new cushions for the sectional twice that not the problem the frame is shot from day one, after 7months the store manager finally advise that a rep from Ashley would be out, to my surprise it was a repair man... why would I need a repair man for new furniture guess what the repairman quote IT WAS DEFECTIVE FROM FACTORY...AND STATED THAT HE WOULD REPORT TO COMPANY... WELL IT'S BEEN OVER 6 MONTHS NO RESPONSE, I CONTACTED ASHLEY BY EMAIL TO COMPLAIN NO RESPONSE.

I came in to buy a dinnete set & let me tell you i have NEVER dealt with such a nasty man!! he was literally forcing me to buy and when we got up to the counter i was just DISGUSTED at they way he talked to the girls at the front. he has no manners what so ever & proceeded to cuss out his own salesman in front of me & 2 other buying customer. i left out of there so fast. I DO NOT RECOMEND REGENCY!! THEY NEED TO TAKE THAT MANAGER OUT OF THERE HES HORRIBLE! beware of the short guy with glasses! NASTY NASTY ATTITUDE!

My boyfriend and I ordered furniture from Ashley on Jan 1st, our order was over $8, 000. Ashley furniture was supposed to deliver all of our furniture on 3/27/10. The day before delivery we get a call saying that all of our furniture will come except for the bed. I was on the phone with them for about 2 hrs and they told me the bed will be delivered on April 3rd. On 3/27 the living room furniture, dinning room furniture, and bedroom furniture except the bed was delivered. All of the furniture was damaged except for the living room furniture. We let the company know and they sent over a technician who did nothing but take pics. The day before April 3rd we didn't hear from Ashley so we called and they said that our delivery was never scheduled. They rescheduled for another day and said the bed will not come it is on back order until June. After complaining they agreed to deliver the bed, our chest (which was damaged on 3/27 and sent back), and the dining room buffet (which was also damaged on 3/27 and sent back). The bed was delivered on 4/8, after they said it will not be delivered until June, but the chest and buffet were not delivered because they came off the truck damaged. We have called the company numerous times, but we are unable to speak to a manager and everyone we speak to can't do anything or help us.

I would highly recommend that you do not purchase furniture from Ashley furniture. I am definitely going to file a complaint with BBB. I will never shop at Ashley furniture again. They have horrible customer service, furniture, and inventory system.

I bought their 7 piece living room for $1, 000 (actually 1, 250 total). It is total junk. The sofa and loveseat were supposed to be green, they are gray - a terrible shade of gray. And the "sofa" is much smaller than the one in the showroom, by as much as 10 inches. I measured both. The fabric is awful too, that is not microsuede. I did not return the funiture because if took 3 months to get it and their customer service is not there and does not call back.

You get what you pay for at Ashley -- JUNK!