purchase a sofa/loveseat less that three months old and the material on it is defective. They sent out a person to look at it and of course it is something that "is not" covered under their warranty It has taken a month to even get a manager to call me back and then they inform me (very rudely) that they will not do anything about it. I paid over $2200 for this junk and they tell me that's to bad. I recommend that anyone thinking of purchasing anything from them to go somewhere else. Before I knew that they weren't going to do anything about the funiture I had also purchased a bedroom set for my grand draughter that was over a $1, 000 and I still haven't received it and they still charged it to my credit card where I have to pay interest from the date of purchase. I was told that I would receive this in two weeks and it's been over three weeks and she is sleeping on a ballet on the floor. I told them that they weren't suppose to charge that to my account until I received the item and they told me they were allowed to do that. I told them that I wanted to cancel my order and they informed me that "they would not cancel it and it didn't matter if they told me three weeks, that they could take as long as they wanted to and there is nothing I can do about it. I called the credit card company and they are sending me disbute forms and I will also file a complaint with the better business breau. Unfortunately, their warranty with the small disclosure statement is on the back of the receipt they give you after you purchase the items. Make sure you read it within a day or two or you will also be stuck with junk.

I purchased some furniture for Ashley Furniture in Columbia, SC and had a delivery day of 6 April 2010. On 5 April, we received a phone call that stated we will not receiving the furniture until 22 April because they didn't have any of the style of furniture in their warehouse. My wife was told that we would receive a $150.00 in store gift card because of the mix up. She was also informed my the sales man in the local store that he would call to see if we can get it by 14 April.

The next week, we were told that 22 April would be the earliest that we would receive the furniture. I called to speak to the local salesman and he informed me that we just need to wait, that the best they could do for us. Question, why are we waiting? The reason why we asked for a delivery day was so that we could get rid of the furniture that was in the room for the new furniture. I spoke to the local store manger and he informed me that 22 April could change again. What is the deal with this store? We have paid for the furniture but haven't received it. I have canceled the order and now we have to wait two to three weeks to get our money back. Why? I am not pleased...

I shopped at ashley furniture when we bought a new house i bought 3 queen size bedroom sets living room and den, kitchen set and tables. We were told it would be in in 2 weeks.Well then they said another week okay that did not happen but we were not in a hurry. they delivered finally. they apoligized and said that never happens ok.So stuppid me tells my brother in law oh go to ashley so he does we spent 4 hour picking out furniture literly yous suck.

The server we ordered took a month to come in. The day before it was to be delivered I had to call them to see what time it would be delivered because nobody had called as they are supposed to. When I called I was put on hold, then someone else answered and asked what I was calling for and put on hold, then again same thing and then put through to delivery where it was a voice mail system. I called back asked to speak to a supervisor who then got me the information finally. It was delivered the next day with broken doors. Refused delivery and waited another month for a new one. Had same problems with service. Nobody called and no information was available. I complained to corporate in WI and they said they are not affiliated with Gonzales, LA store. Could not get a definite date of delivery. Many problems!! Finally they delivered a weeks later with more broken doors and split wood. Refused again and demanded a refund for item and delivery charge for all the issues. Never will shop Ashley Furniture again. I went to V. Watts in Livingston and got same item shipped next day without a two month wait and cheaper than Ashley Furniture.

Ordered from Ashley Furniture and was told that furniture would be delivered on a certain date (within about a week of the order). Got a rather rude call the afternoon before the delivery date explaining that the largest piece was damaged or split, and it would be another week or so before delivery. Waited another week and finally received the furniture and *every single piece* was wobbly or in some cases had legs that were not at a right angle to the base.

Delivery men were nice enough but explained that we'd have to send the entire set back to get a new table (it was that bad), or have someone out to repair the legs. Requested this, and have not heard from them again in over a week.

Will never shop there again, lesson learned.