Please listen to me if you are considering purchasing furniture from ashley furniture. This is the most horrible furniture store in the world. When you first walk into the store they will kiss you behind just to make you buy something. I spend 3000 dollars on just love seat and sofa, i had to wait for over a month for delivery not only that but the service i got after they took my money was unbelievable. They kept telling me lies about when it will arrive and customer service was horrible. I guess after they get your money there is no service with them. I will never go back to that store in my life, I went to roomstogo for my dining and bedroom furniture and its already here. This just unacceptable and i hope they all go to ***. They are just money hungry bastards please do not shop there.

Bought my first house a few months ago. Needed some new furniture, including a bed. The day after Thanksgiving, I woke up early (6 a.m.) to make it to the Ashley Furniture early-bird sale. Purchased more than $2, 000 worth of merchandise, including the bed.

Several weeks ago, the furniture was delivered, all but my footboard and headboard. Footboard didn't arrive; headboard was broken. I was OK with that because accidents do happen. This past Monday I contacted the store to find out where my bed was ... to be delivered Wednesday. Today I find out that while the merchandise did arrive, the headboard is broken and that it could be another TEN days before I get my bed.

I tried to explain to the woman that I have been sleeping on the floor and all I want is my bed., and since I will have to wait another 10 days, I just want my money refunded for the bed. She refused, instead offering to bring out a bed frame while I wait (along with a $75 gift certificate). I told her that doesn't help the problem of all the heavy boxes in my bedroom that I am now being forced to live in squalor. She then offered to give me a merchandise credit for the amount. I asked her how does that help me since I would still have to wait for a bed. All I want is my bed ... the one I paid for. Geez.

No satisfaction at all. I will NEVER shop at Ashley again. Ever. I don't care what kind of sales it has. In this economy for a company to totally dismiss a valid request from who-could-have-been a return customer (remember I just bought a house) is completely insane. Don't need 'em; don't want 'em.

I spent $1700 on a mattress set and was delivered the next step down. Rather than admitting their mistake, they claim I received a "defective" set from the manufacturer and that a company representative would contact me.

No company rep has called. I contacted them again. Still waiting for someone to contact me. Now I'm left having to contact the BBB and other agencies trying to get some action.

$1700 is a lot of money to spend and not receive the item your ordered.

If you are buying furniture - read reviews and heed them!

I made a fairly large purchase and have no mattress to sleep on - needless to say painful back and sleepless nights are not enjoyable. Am I pissed? It is very upsetting that no one at Ashley cares to give customer service.

I do not recommend Ashley Furniture Stores to anyone!

Buy elsewhere.

I had a piece of furnture I bought in June and it was damaged when they delivered it. It still has not been replaced. I also bought a leather couch from them and picked up the 10 year warranty. I can not get anyone to look at my couch. Ashley sells the warranty and then washers their hands of any issues. I would never shop there again and unless you want to get ripped off I recommend you don't eiter. We have been calling Ashley for several months written letters and they keep ingnoring the request to fix or replace our furniture.

I bought a living room set from Ashley 16 months ago and the thread around the cushions started to unravel 4 moths after purchasing. I have been in contact with the manager as well as corporate office and they are still telling me it's a defect but their looking into it. I'm still not able to return nor exchange and I payed $2, 700 in cash. Had I known your furniture was overrated I would have never walked through those doors. I'm not sure I will ever be refunded. Then I wonder if they have taken advantage of because I'm old.