Has anyone bought a coffee table made by Ashley Furniture with the rollers on the bottom? They manufactured the rollers with a ridge in the center of each one. You would never know until it has ruined your flooring. The ridge cuts into the hardwood like a knife. I called them and they said that the design was not defective. They were supposed to be that way. I told them that they were definitely defective and were asking for a lawsuit since they denied claim. Anyone else had a problem? I would like to know if you have filed a lawsuit. I have a lot of damage.

I was employed by Ashley Furniture Corey Baker! What a disgrace to Ashley Corp. Corey Baker put you in a position to take advantage of the customer, to take their money, and leave his managers to try to explain! There should be a law against "pretending" to be Christians. Corey Baker hides behind Christianity. He cries at meetings, speaks of his loyalty to God! I thought we all had the same God until I became employed for this crocked company. His corp "staff" consisting of his church members, pretending to be HR etc. Corey Baker has fired anyone that was smart enough to know the real Corey Baker-He did not stand behind his managers he was quick to throw you under the bus. Corey Baker reacted on hear-say. In which I am surprised he hasn't along with HR been sued for firing corp. staff without any reason but hear say and taking action against managers due to hear say. There are laws against that Corey Baker.I feel so sorry for all the customers that loves Ashley Furniture-Corey Baker has ruined it in the Columbia, SC area.The satisfaction is knowing your day will come!

I purchased a new home and bought a leather sofa from Ashley. The sofa have had several problems ranging from holes in the leather to defective frames. I think they are getting this sofas back from other people who found the defects and they are repairing them and delivering them to other customers in hopes that they don't find the same defect. I have spoken to Bridgette Boswell several times in regards to a refund due to this being about the 5th or 6th delivery that they have had to come back and get. They are wanting to offer me a store credit and no refund...I was recently advised that Ashley "DOES NOT" give refunds. The only other sofa that I liked is $400.00 more than the sofa that was originally purchased. I asked if they would give me a refund if the new chosen...more expensive sofa was defective. I was advised that it would have to be reviewed and that they could not guarantee me a refund at that point. I do not need any additional furniture for my home right now. So therefore, I do not need store credit. I think I have been more than patient by waiting on Saturday for deliveries and pickups for several months. I ordered Ashley furniture from a little country store...the furniture was delivered in box and I had not issues with i. When Ashely in Plano delivers... it is never in the box therefore, I am strongly feeling that this is refurbished furniture. I can just about promise that this will be my last purchase from Ashley...if they cannot offer refunds... they must know their furniture is faulty. Roomstore gave me a refund on bedroom furniture due to the issues that I had with it (several deliveries and pickups)but as I said... they did refund. Ashley wanted to come out and see if they can repair the sofa... well, I actually paid for a "NEW" sofa. So, if they want to repair the sofa... they can refund some of my money and charge me a second hand sofa price. I am new getting ready to tun tot he BBB and see if I can find out who the owner of Ashley is. Wish me luck!!

Sat on a very comfortable sofa in store in Brandon, FL. Sofa was delivered yesterday and it sat like a picnic table. Immediately called store, salesman said I had to call Customer Care, CC said unless it was "damaged" they were not going to pick it up. I was supposed to have received pamphlet advising me of my refusal write but did not. Salesman said he did not know what Customer Care was talking about. Finally spoke to manager, was told foam would "break down" and become comfortable but no guarantees. Personnel are not "personal". Do NOT buy from them.

Ordered furniture on Labor day, paid $4000. right then. Promised delivery by weekend. They called, said it would be another week. 2 weeks later delivered 2 pieces, the bed frame and mirrored chest. Almost 2 weeks later finally got mattress and box spring. My last piece is due to be delivered Oct.2nd... we'll see. Needless to say I canceled my other item I ordered and am waiting for my check. Just called corp. number for the 3rd time today. If I don't get my check and the last piece soon I will go to the news station and give them some well deserved airtime on how they do business.