I ordered furniture for delivery around the first week of November 2007. They set the delivery date for November 23 between 1-5:30. No problem except it was the Wednesday before Thanksgiving (just bad timing for me). There is no movement of the delivery time - whatever the magical computer says is what it will be and you just have to take it. So that same magical computer told the customer care people to call me twice to confirm this delivery time. -which both times I confirmed. The afternoon of the 22nd I get a call from Ashley stating that not all of my pieces had arrived and would be delievered at a later date.

Items ordered: Sofa, loveseat, recliner, two end tables, coffee table, dining room table, and 6 chairs - total $3,900.00+
Items Received on "promise" date: Sofa and loveseat.

New delievery date was set for December 5th - 2 weeks later. I got a call this weekend (Dec 1) to confirm my delivery and setup a time between 8-12. I agreed - cleared my work schedule and made arrangements to be at the house. Yesterday - Dec 3 - another confirm call and again I confirmed the date.

And now we come to today - the dreaded day before delivery. Aparently their magical computer system for scheduling does not really know ANYTHING. Because again I get a call that NONE - not some - NONE of the remaining pieces have arrived. How is that companies like UPS and FedEx know EXACTLY where my stuff is from point A -> Z but Ashley cannot lay claim to their own inventory! Needless to say they want to push is out to Dec 14th. Which I assume will be the next possible delivery attempt. I have a call in to customer care - I hope to hear something shortly. The beauty of the Ashley Furniture buying experience is that the Magic Computer knows everything and you can NEVER get to a person who holds responsibility or can make change. They always lean on that computer as the cause of and answer too all of the problems. Good Luck - I hope to eat at my table before Christmas. My recommendation - go somewhere else!

I ordered a love seat from the Murphy NC store. did not notice the defect for a few days. one side of the loveseat was plump and full. the other side collapsed when you sat upon it. stopped by Ashley and they sent a technician out to see it. He agreed that the one side did not have the proper filling in it. He agreed to take the loveseat back to the store and restuff it. also the frame was splintered. they brought it back in 5 days and when we checked it the cushion looked the same. we told him to take it back..he refused and said that as far as he was concerned it was fixed...please do not buy their inferior furniture...wish we had done our research

I am friends with an employee of Ashley furniture and when construction began on our new house, the decision was made to furnish it with new furniture. We wanted to work with your employee (i.e. our friend) so we visited her numerous times, maybe 10, going over color schemes, size issues, motif, etc. She had actually been to our home while it was being constructed so had a definite idea of what and where things could be furnished. She was very instrumental in our continuous patronage of Ashley. Once our decision was made, we arrived at the store not realizing that she had not come in to work due to illness. Being our friend as well as a vested party of our purchasing decision, I called her cell phone to let her know we were looking for her. She said that she would come in to handle our purchase, over $8000 worth of furniture. Also, being our friend, we were well aware of the Ashley commission structure and wanted to work soley with her with this sale so she would get a full credit. While we waited in the store, one particular employee would not take no for an answer even after we told her that we were waiting on our friend to come in. She insisted she was only doing the credit application and our friend would get full credit. It has now come to my attention, my friend did NOT get full credit and had to split it in half. As a business owner, this seemed ludicrous when I found out the way Ashley employees are treated by their management. For close to a year, we had talked about this purchase and now we think our purchase from Ashley was a mistake. If a company treats their own employees with so little respect, I have to ask myself how will they treat me or any other customer??? As far as my wife and I are concerned, we may decide to cancel the order completely and definitely spread the word about how disrespectful Ashley Furniture Homestores are. Repeat customer are always key (remember I am a business owner) but Ashley won't be getting any more of my business.

What I have learned from today is DON'T believe sales people at ASHLEY FURNITURE. I have never shopped at ASHLEY FURNITURE before and the sales person told me complete lies about their cancellation and return policy basically saying they take returns all the time and if the furniture didn't fit in the house that I could refuse shipment and they couldn't charge me for what I didn't receive(Since their web-site didn't have their policy online I believed him). When he had me sign the invoice, he never pointed out that on the back of the invoice was the policy that stated NO RETURNS, REFUNDS, EXCHANGES, OR CANCELLATIONS. Furthermore, upon calling their corporate office to cancel the order before it was shipped I was told of their real policy and that it was on the back of the invoice. When I called the store direct and explained what happened I was told by the secretary that "maybe what he said to me didn't sink in" (why are people so rude?), in return I asked to speak to a manager. Instead they sent me to the lying salesperson himself. Bad idea....he of course was trying to cover his own ass and I was getting angrier at the minute! I told him I did not want to speak to him that I wanted a manager and he hung up. Probably regretting that decision he called me back 5 minutes later and gave me to a manager, she said that "a salesperson is required to tell me the policy and wouldn't state anything that contradicts it". REALLY!!! As of yet no manager at the corporate office will return my calls. They have a secretary (the only nice lady in the company) calling me. I continually ask for a manager and she said that she gave them the message but still not a call from one (a very wrong way to do business I think). Moral of the story... as per the secretary who is relaying messages for the manager... I am stuck with furniture I don't want or I can give them about a $800.00 restocking fee(if that's what it's called) and have a store credit for the remaining $1100.00 at a place I do not wish to do business with any longer! I am frustrated, mad, and sick to my stomach. Losing $800.00 is a lot of money for furniture I no longer want.

Sincerely---an Ashley Furniture disgruntled shopper!

I purchased furniture from Ashley Furniture (NOrth Brunswick) on May 21st. I wanted my delivery in the beginning of August. The reason was i wanted to surprise my daughter and her husband by decorating their new apartment. My daughter and her husband are coming from abroad. At the time, i didn't know the exact date but when i bought the furniture i had made it clear that the delivery was to be in the beginning of August. My sales associate told me that that is fine and i just had to call a week before i wanted my delivery. So when the date of my daughter and her husband's arrival was confirmed, they were coming on August 8th. I called Ashley Furniture. I called them on July 24th saying i wanted my delivery on August 6th. That gave them a whole 10 day period to deliver my furniture. They told me it wasn't possible before mid August. When i questioned them about what happened they said they gave my furniture (that i paid for already) to someone else. And now they were trying to give someone else's furniture to me. I told them that i want to return the furniture, which was not in my possession, and get my money back because i wasn't getting it on time. I wanted my money back. But they insist that i would get store credit and the furniture i buy with that store credit cannot be delivered to me when i want. I went to Ashley Furniture to talk to the manager to see what they could do for me. I asked to talk to the manager of Ashley Furniture (north brunswick.) The manager's name was Mileika. She was very rude. She kept complaining of being sick. As we tried to explain to her our side of the story, she yawned as if not interested. She made it clear by her actions, that she didn't care for her customers. When we complained about the irresponsibility of her sales associates who were suppose to call back and forgot. She defended her sales associate by saying my sales associate are very good, they never forget anything or anyone. Most of the associates at Ashley Furniture were very rude and mean. They didn't care for their customers and what was convenient for them. Tell me this, is it my fault that they cannot deliver my furniture on a ten day notice, even though they say they need only a week's notice. Either they deliver my furniture on time or i want to return the furniture and cancel my delivery. I do NOT want to ANY STORE CREDIT from Ashley Furniture. I am too dissatisfied by their service to ever go to them again.