We ordered $2000.00 in furniture from Ahsley Furniture on march 4th. The furniture was placed on backorder. on march 27 we decided that we had waited long enough and we just wanted our money back. they agreed, and told us it would be no problem. we finally on April 7th were told they mailed out a check... Today. April 20th we still have not recieved a check. they are telling me there is nothing they can do they did their part in mailing out the check.. and that its out there somewhere. we asked that they put a stop payment on the checkand issue us a new one. they responded with it must be 30 days after they mailed the check before they address an issue.. I have tried calling the corporate office and they said only the store manager can help me. and the store manager says they cant do anything that corporate is the only one that can fixthe problem and this is what their solution is! I have contacted the BBB and the news. STILL NO MONEY!!! I am wondering with all the complaints I am reading if they are suffering as a business and holding back on sending out refunds.. if you go to http://ecorporateoffices.com/AshleyFurniture-1690 you will see 20 pages of more complaints!!

I have tried to buy furniture at Ashley no less than 4 times in the last year. I see a sofa in an ad. I go to the store, but the sofa isn't there. It feels like a bait & switch technique to me. I am always shown other items that cost more. I will never walk into an Ashley Furniture store again and will tell all my friends not to buy from these people.

Probably to much to write. Ill just say I'm 31 years old and this was my worst customer service I have ever received in my lifetime. It started by lies in the showroom costing more at checkout. Next damages to walls and door of home on product that did not fit and could not be delivered to 3.5 hours of cell minutes wasted talking to these poeple not to mention 170 miles of gas wasted driving back and forth. Then to have a Sales manager treat you the worst you have ever been treated to the point I walked out and will never buy another thing from Ashley furniture again. The one thing we did end up excepting delivery on that day was a pub table and chairs which 3 days after using it is falling apart partly because it is missing screws still waiting on reply on that. Wish I would have turned down that too. I would say you would be better of buying somthing from anywhere but them. Avoid Draper, UT Paul Waylon. Much more then this just to much to type. I would suggest going to RC Willey or Ikea if there is one close by over this company.

We purchased a leather sofa and loveseat on March 20/10 and took delivery on March 29/10.
We are snowbirds in Florida and only use the furniture for 5 months of the year.
A week ago, we noticed the leather on the arm of the sofa was peeling. We called Customer Service at Ashley as it was under a year old, plus we had purchased the extended warranty for an extra three years.
They sent out a person (supposedly a qualified technician) to examine the sofa. He very quickly said it was "painted leather" which we had never heard of and it was really just "fading". He also said it was not his decision and he would send his report and picture to Customer Service.
We then received a call from Customer Service saying our claim was DENIED as it was not a manufacturer's defect and either it was "external forces" or fading.

When we bought the sofa we were told it was leather, not "painted leather" and it also states "leather" on our customer receipt.
We then contacted the Corporate office of Ashley, Consumer Relations, and they in turn transferred our problem back to the store who in turn, called to say our claim was denied as it was not a manufacturer's defect.
Bottom line, not only is this terrible customer service on a sofa that is not even a year old, plus the fact we purchased the 3 year protection package. We were told by the Salesperson at time of purchase that regardless of the issue, you will be covered under warranty for 3 years.
We are including our email address [email protected] so that any other individuals who we have seen on the complaint list, may contact us to pursue a lawsuit.

My husband and I bought our first furniture together, the event that started out as a fun step together has become a nightmare because of Ashley furniture. The sales person was friendly although he was the beginning of our problems. We bought our new furniture 3 weeks before my in-laws were coming from out of state to visit.

Ashley called to confirm the delivery for Monday the Friday before (they are not lenient about switching the time at all, even if its a half an hour difference)...everything was going according to plan, we decided to throw all of our furniture away on Sunday morning, cleaning out our house for the new furniture. Sunday night I received a call that they were not going to be able to deliver my complete sectional, only part of it was going to be delivered and the other part would not be ready for another month. We decided to get the couch part of it anyways because our family was coming into town that Tuesday and we didn't have much time left. When delivery came they did not call me half an hour before like they had promised but rather just showed up to my front steps, luckily I had asked my mom to be at my house to receive the furniture. They brought all the furniture they had promised but ended up taking my dresser and mirror because they didn't fit together (contrary to what our sales person had said when we purchased it). Customer service did not contact me to tell me the situation and when I called the next day to find out about my dresser customer service claimed that they were not aware of my situation and had to call me back (talk about lack of communication!).

When they finally called me back and I asked for the dresser to be delivered the following day, customer service said that their cut off time is 1pm for next day delivery so it wasn't possible. Ashley furniture is not at all about pleasing the customer, I was very impressed with their sales person and prices for the furniture we purchased but getting the furniture to our home has become a nightmare. At the present time the chase (the other part to our couch) is not coming for another 2 months. I don't ever want anything to do with Ashley furniture again!