Ashley Furniture has the worst Customer Service I have ever dealt with. spent over $2000 on a Loveseat and 2 Recliners both electric. received in 9 days with the loveseat having a broke Motor. 20 days later still waiting for the part "I" have to install or they charge me $75 and it's not due in for another 15-20 days.. I will make sure NO ONE I know ever buys from them again, spoke to a manager and they are as clueless and un-helpful as the Janitor, wait the Janitor would probably be more helpful, I should have started there I guess..

I ordered $4000 worth of bedroom furniture that was promised in 2-4 weeks, now it is going to be 8 weeks! There is nohing they are willing to do to satisfy me or to let me cancel the order. I will never buy from Ashley again and I was planning on re-furnishing my whole house! We told our sales guy that we were getting rid of our current bedroom furniture for the new so it was very important that we have it in the 4 weeks and he said it would be. My fiancé and I are now sleeping on our mattress and boxsprings on the floor and there is nothing else in our room. Our clothes are in baskets because we made a promise to sell our bedset to someone and because we are people of our word, kept our word and Ashley has us sleeping on the floor because they don't keep their word. Absolutely ridiculous!

Worst customer service EVER ---
Salesman Todd Wolford took our money for 2 recliners and a Sofa,
Theresa Gull knew there was an issue with the delivery, however did not think it was important enough to share with me, the customer that took a day off to accept deliver. Sherry Ingram got into the web of lies after several phone calls by an very irritated customer. I recieved 5 different stories from 3 of them. We waited 3 weeks to get the furniture and will have to wait another 3 to get the missing piece and take another day off of work to cover their mistake. Theresa knew there was an issue but decided that the customer did not need to know. Despite the inconvenience of taking a day off for receipt - they do not see that it is necessary to accomodate the customer on their regularly scheduled days off. I will never repeat business with Ashley Furniture and will strongly discourage any purchases from my friends and colleagues. DO NOT PURCHASE FURNATURE FROM ANY OF THESE 3 PEOPLE or anyone at the REYNOLDSBURGH OHIO BRICE ROAD LOCATION _ note: I would attach a proof photo if I had MY FURNITURE!

I purchased a new leather sofa and chair from Ashley. They delivered it and everything seemed to be ok. About 2 weeks after having it the leather looked like it was 4 years old. It was wrinkled beyond belief (I only weigh 165 pounds) and all the color was coming off.
So I called the store and they said they would send me some new cushions. But the new ones did the same thing. So I called back and told them that I just didn’t want the stuff anymore and they told me there was a 20% restocking fee.
I wasn’t about to pay that so I demanded to speak with a manager (who turned out to dodge my calls)
When I finally spoke with her (the manager) I told her that I would never buy from them again and I would make sure no one else did. She told me that it was my problem and there was nothing she would do to make it right.
Finally I went to the better business bureau and the response from Ashley was that I made the whole story but because they “have no record of this customer calling us”
NEVER BUY FROM THEM.

I ordered den furniture from the Concord, CA store in November worth $2, 000, they cashed my check the very next day, only a few pieces were delivered in late December with the remaining two pieces "damaged". They said it would be delivered in early January. No follow-up from them. I have called two times since, left messages, and no one has returned my call. I wanted to order more furniture from Ashley, but will not now. I want my furniture NOW! Lousy customer service. Can see now what kind of store they are in reading all of these other complaints.