The DM, Alex, was incredibly rude to me. The have a Holiday coupon valid until Feb 28 2011. $50 free. I wanted a box of leather furniture cleaner, the exact product with the exact coupon I used last year. This year, they would NOT honor it. I asked for the documentation for the change. He refused to produce it. I asked for his manager. He told me to "hop on a plane and fly to Arizona". He called me crazy, and said Ashley didnt need my business.

I went to the Ashley Furniture off of the 215 and Decatur to buy a chair. I pretty much expected to just be able to walk in, buy the one I wanted and walk out with it. Didn't happen.

The guy helping me was very nice and personable but when he looked to see what they had in the warehouse his computer showed that there were 7 chairs in the warehouse, one good and reserved for someone else and 6 damaged. I couldn't get one from the warehouse until nearly New Years. I wanted the chair for Christmas.

I asked if I could just buy the one out on the floor and the manager refused to sell it to me. Why is it that I could go to a car dealer and drive off with a brand new vehicle the same day but I couldn't buy a chair at a furniture store???

I went home looked up the chair I wanted and found it on line for $50 cheaper with free shipping. It may take a little longer to get it but since I would have had to wait anyway I might as well pay less for it. Ashley Furnitures loss! Too weird!!

First big mistake, purchased one dining set, one sectional sofa, one bed, and one dresser and paid in full from one Ashley store at South Common on 10NOV07; waited for almost two weeks for delivery because the saleswoman totally forgot us; finally the delivery arrived on 10NOV20 but we found as many damages/ scratches as possible on the bed and table, all four corners of the table top were damaged, one piece of the strip broken and sticking out on the dresser, and one cut on the leather sofa. Called the Ashley customer service immediately while the delivery guys were still on scene; was told that the problems would be taken care of as soon as possible.
We then made the second big mistake by accepting the delivery and paid for the delivery fee. On 10DEC03 one guy came and inspected the damages…..pictures were taken and comments were made to our sympathy. The nightmare then began: first a woman called back stating the furniture was sold as it was and we had to accept what we got; after I suggested they to consult with the saleswoman about the condition of “what it was” first before simply slamming the door in my face, another woman called me and told me that they’re giving me a “favor” to allow me the same amount of in-store credit within one month.
We then made numerous trips to the Ashley stores all over the city with no luck and the dead line was fast approaching; called them again and this time was told either to accept the furniture or get 75% refund as they would charge 25% for re-stocking. Tried to talk to one supervisor but never was able to as all the persons you talk to would just tell you “No supervisor’s available” with that “whatever” tone.
Now I realize I am just like so many other victims of Ashley ------ a piece of meat on the chopping block once the payment was made. Maybe they do have quite a few good stuffs in the show room, but what you’ll get is different; what’s worse is: there is no after-sale service at all. Their customer service only tells you one thing: the Ashley only wants your money and they don’t care you!!!
Because of the “Grinch” --- Ashley, we had a very unhappy Christmas and New Year! So sick and tired of Ashley, will never buy anything from Ashley again!!!

We moved from California to Florida in June of 2010. We ordered about $10, 000 worth of furniture in July of 2010 and as of December 22 we are still waiting on delivery of several pieces of merchandise including the box springs/bed for my son. He has slept on the floor for the past five months waiting for the promised bedroom set to come at any moment. This is a poor company to deal with. I advise all to stay away and purchase from another vendor who will keep their promises and deal forthrightly with you. This has been a nightmare.

purchased bed 1/10 and is it now 12/10 and the bed rails have split in half for the second in less than 30 days