I put in a complaint 6+ months ago that when they moved my furniture they broke the leg on the couch. I have still been making my payments every month and still has not been fixed. Back in October 2010 I put in another complaint to have it fixed and a guy came a week later said he had to order new legs for the couch that are not the original legs and would be smaller than the legs that came with it. He said he would be back in about a week and now 2 months later it still is not fixed. They called me this morning asking me for my payment and I stated I'm almost done with my contact fix my couch you will get the payment. Chris the manager said he would take me to court so I refuse to make a payment. Called corporate and a Matt Wood said he would write off the account but I would no longer be able to do business with them. I said that's fine I don't think I would do business with you again anyway. He then stated that he was going to put in the computer that I didn't finish my contact. If he wrote it off I finished my contract so I don't know how he can say I didn't after waiting 6+ months for repair I think that is default on the contract on their behalf not mine so I should not be written off as not finishing my contract...

On 11/13/2010, I purchased 2- pieces and told the sales lady I wanted all pieces to be delivered together - so the delivery date was set for 11/26. On 11/26, only the chest came - the driver (not the Store) said it was on backorder.

I called the store - they said the driver was mistaken, the bed had come in but because the drivers had left, they will deliver it on Sunday.

I would get a call by 2:00 on 11/27 for delivery date. Well, 2:00 came and went - so I call them. A gent in New Braunfels said he would check and call me back. I called again @ 5:00 because I did not here from Rob. Then about 6:30 he called and said the delivery will be on Sunday, 11/28 and I would definitely get a call.

on 11/28, at 3:00 got a call from the delivery guy stating he would be at my house between 3-6 PM. I said ok. At 6:30 PM - no driver - no furniture. So I called - he said he had up until 9:00 PM to deliver - he would be there. At 9:30 PM - we finally went to bed because we knew they were not coming. NO phone call - nothing.

11/29 - Monday - called the store in Pasadena - spoke to a Theresa who was going to take care of the problem - apologized... and by 2:00 rec'd a call by a RON, will deliver tonight after 5:00 PM. Theresa also called me back and I told her that they were delivering tonight.

Well, I am sure - you have guessed by now - DID NOT RECEIVE THE FURNITURE!

I have never in my entire being been a witness to such ineptness! No one communicates and no ONE CALLS THE CUSTOMER! I had to do all the calling - but as my husband said - they don't care - they got your money!

11/30 - called the Store - want them to pickup the furniture they delivered on Friday and to cancel the order. Then I got told that they would charge me for the extra trip! Can you believe? Way to go Donna! Appreciate your candor and honesty!

These people don't care about customer service that is for sure and they will never see a drop of my business - this was the first and last time.

As of 11/30 tonight - still no furniture and never get the same person twice - call Wisconsin - they don't care - called the Sugarland Main office - left a message twice - no return phone calls - will send this to the local TV stations and put it on UTUBE and hopefully get either my furniture or my money back!

I bought a bed & a few other items. They offered the no interest so I took it. I have excellent credit so why not? They lied about being able to pay online (you cannot). They refused to stop calling when I was burying my family member because I flew out w/out mailing check but wouldn't take payment on the phone either. Assholes every single person involved w/ASHLEY. I am paying off this today & I will continue to tell anyone who asks just how much ASHLEY FURNITURE SUCKS!

I bought a sectional from Ashley Furniture in Bellefontaine, Ohio almost 2 years ago. I bought for 5 years no inetest on an Ashley store card with a line of $6500. They promised 2 weeks delivery and it took almost 6 weeks and the order could not be cancelled, they have a no cancellation policy for all orders, regardless of reason. Even after that experience, I went in there today and it proved a waste of time. 1. Their sign as well as local print ads said "NO INTEREST FOR 4 YEARS" after making our selection and checking out, we were told our purchase was 12 months no interest with no explanation for the difference. 2. Our purchase was for approx $850 and we were told loudly, in the presence of other customers that our card was denied (the limit is $6500, the balance is $830 and this purchase is $850) the math does not work out. The "manager" supposedly called someone reagrding the credit and very loudly said our name, card number, address and situation over the phone so everyone in the store could hear it. He hung up and then very loudly said it was denied and they would send a letter explaining. I think they should (and I thought were required by law) discuss credit matters more quietly and privately. So, they bait & switched me to get me in the door, lied about the financial terms and embarassed me and possibly jeopardized my financial information by discussing it so loudly. Don't go there, they are terrible.

We purchased a sofa and loveseat, the sofa did not fit in our basement, so they told us they would return it in pieces next week, and someone would put it together in the basement.. first off.. we sat home for 8 lousy hours awaiting delv.. and when we called.. they said, it was never on the truck.. (we had already been charged 190.00 for the redelivery, and to put it together) so i call, and they said.. ok. its coming next sat.. when they showed up.. it was the wrong furniture.. in pieces!! they took apart some other persons furniture.. and lost my friggin sofa? i went to the store.. only to find that a manager.. a manager is not able to refund my money? are u kidding? i spoke with a manager wade.. the day of the mis delv.. and they failed to even call me back.. its all bs.. HORRIBLE CUSTOMER SERVICE, CLUELESS MANAGEMENT.. AND THEIR WAREHOUSE.. HAS NO IDEA WHAT THE RIGHT HAND IS DOING.. .. THEY JUST SUCK.. AND I WOULD NEVER PURCHASE SOMETHING FROM THERE AGAIN. ID RATHER SIT ON EGG CRATES..