On 10/05/10 we purchased 2 ove seats and a couch from the Avondale store. They told us we would get a call to set up a delivery time for the next day.We were woken up at around 7a.m. the next morning by the delivery truck, no call to set up.When we accepted delivery on the surface the furniture look alright. Later on that morning when we actually sat down on it we found that the seat cushion on one of the love seats hangs over the edge to much and gets caught in the mechanisum when you try to open and close the recliner. this is not a loose cushion so it is not like you can push back or move it . It is fixecd to the frame. So then we tried the other recliners and found that they all had problems. We tried thru out the same day to call customer service and their line was always busy. Finally we got thru the next day and were told they would e-mail thestore our complaint. Just to make sure we went to the store and talked to store manager. We were told that they would refund our money minus a delivery fee and an additional pick up fee.A total of $159.82 that are down the drain. In the first place it is not my fault that they sent out defective furniture. I have to send it back because it is no good, why should I be carged for them to take back something they should not have delivered to begin with. Okay when we were at thestore the manager said we would be call within 24 hours to set up a pick up time. We waited more than 24 hours and no call. we called the manager again on the next day after the time had passed and he assured us that he would see to it that the furniture was picked up the next day, that was on a Friday. Friday came and went no call not pick up. We talked to manager of Sat. and he was going to get right on it and call us back, no call, no pick up. he was unavaliable the rest of the day Sat. and Sun. We asked the receptionist if she could check and see when we were scheduled for pick up and she told us not till the 15th of October which is more than a week after we reprted the problem. Today is Mon. Oct. the 11th, we called thestore this morning and talked to the same manager and told him that we needed to have it picked up sooner as we were planning to leave Thurs. on a trip. He said he would get right on it and call us right back. You guessed it no call yet. He never even made and excuse for not calling us back even to let us know they weren't coming. We wasted all weekend waiting for a call or someone just to show up like when they deliverd. Nothing, Nada I am very dissapointed that in todays economy they have no more respect for their customers than this.Everybody has to sacrafice right now to be able to buy furniture. You would think that they would check out their furniture before they deliver it and stand behind their word when thaey deliver dameged goods. I think they probably figure they'ss atleast make money of of you on all the delivery and pick up fees. Our next step is BBB and 3 on your side T.V.

I purchased a couch and chair from Ashley's in Portland Oregon on 82nd ave and regret every second of that purchase. While in the store taking with the salesman Mr. House he lied to me about how the chair I wanted would hug the wall. I got a chair that has to be 14" away from the wall to recline. When I got the counter to pay I was informed by Mr. House and another lady that I had 30 days to exchange the furniture if for some reason I was not happy with it. I went back to the store 8 days later to make arrangements to have the furniture picked up and to pick out something different when I was informed that I only had 48 hours to exchange the furniture and given a phone number to call. The only thing they will do is repair any thing that may be broken. If you are thinking of going to Ashley's run the other way, THEY WILL LIE TO YOU AND THEN ***!!!

Bought a couch through Beiters Furniture and purchased the Ultra Sheild 10 year fabric waranty. To cover any damages like accidental tears and cuts. When our dog got caught on the material and caused an accidental tear. I called the Ultra Sheild representative and made a claim. They told me that pet damage is not covered by the policy eveen though that it clearly states accidental tears and cuts. My problem is still ongoing with this complaint.

We purchased 2 bedroom sets from Ashley's on 8-6-10. After the last promised date of 8-30-10 we still had not received phone call for delivery. When I called they told me the furniture was on back order. When furniture finally arrived to warehouse, scheduleing delivering was a nightmare. They kept changing delivery dates claiming I made changes or my husband made changes when neither did. Delivery finally set for 9/14/10(roughly 6 weeks after purchase). 2 days before delivery they call to tell me one bedroom set is broken and will have to be reordered, apprx 2 wks. They deliver izone bed. Whne we tested the audio it did not work. I called to make complaint and they told me they would send a tech out to fix it. One week later a tech comes out and tells us he does not know anything about electronics, wasn't even familiar with an ipod. He told us he was there simply to confirm it was broken. He orders new part and states it will be 2 wks before it will be delivered. We made some calls to CSM and they were able to 2 day expedite the order but not without many phone calls and messages. When new part arrives it does not work either. This new tech states that he does not think ac adapter provides sufficient power to charge ipod. He suggested we go to radio shack and purchase ourselves a different ac adapter. When that option was refused he told us he would place the order for a new part but it will probably not work either. Frustrated, I began calling CSM managers, their supervisor and the store manager. Of course, we never got them personally. We left messages and have not received a call back. We don't even know if we are going to receive a new part. Now, 4 days of work have had to be missed to wait on their people for no resolution!! We did finally recieve the other furniture set and upon inspection the bookshelf is damaged. Now we are looking at a couple of weeks, maybe, to get new part. Teh customer service has been a nightmare. They have made no effort to even take an additional percentage off for all the problems and the fact that the bed is still defective. Of course they offer no returns. We are not even sure what other recourse we have. Please buyer be ware, DO NOT purchase anything from Ashley Furniture!!

We purchased 2 bedroom sets from Ashley's on 8-6-10. After the last promised date of 8-30-10 we still had not received phone call for delivery. When I called they told me the furniture was on back order. When furniture finally arrived to warehouse, scheduleing delivering was a nightmare. They kept changing delivery dates claiming I made changes or my husband made changes when neither did. Delivery finally set for 9/14/10(roughly 6 weeks after purchase). 2 days before delivery they call to tell me one bedroom set is broken and will have to be reordered, apprx 2 wks. They deliver izone bed. Whne we tested the audio it did not work. I called to make complaint and they told me they would send a tech out to fix it. One week later a tech comes out and tells us he does not know anything about electronics, wasn't even familiar with an ipod. He told us he was there simply to confirm it was broken. He orders new part and states it will be 2 wks before it will be delivered. We made some calls to CSM and they were able to 2 day expedite the order but not without many phone calls and messages. When new part arrives it does not work either. This new tech states that he does not think ac adapter provides sufficient power to charge ipod. He suggested we go to radio shack and purchase ourselves a different ac adapter. When that option was refused he told us he would place the order for a new part but it will probably not work either. Frustrated, I began calling CSM managers, their supervisor and the store manager. Of course, we never got them personally. We left messages and have not received a call back. We don't even know if we are going to receive a new part. Now, 4 days of work have had to be missed to wait on their people for no resolution!! We did finally recieve the other furniture set and upon inspection the bookshelf is damaged. Now we are looking at a couple of weeks, maybe, to get new part. The customer service managers have been a nightmare. They have made no effort to even take an additional percentage off for all the problems and the fact that the bed is still defective. Of course they offer no returns. We are not even sure what other recourse we have. Please buyer be ware, DO NOT purchase a from Ashley Furniture if you value customer service and resolution of damaged products!!