I Just bought my bed In Feb/2010 and it now September and my bed broke. They had someone come and take pictures of the broken bed and told me that these bed are no good...he even said if he would fix it that it would brake again so he suggested to add something extra so it shouldn't happen again. I asked him how long will this take to be delivered and fix. He said it will take six weeks. So I want to know where am i suppose to sleep? I have no bed to sleep on. I have no space in my room to move the mattress and sleep on that. They don't care as long as they get your money. I paid 1700 for bunk bed. It's no good plz everyone don't shop at Ashely's. I called the Jersey office that was told to me to be the headquarters for the New Rochelle store. I called and spoke to Isella who was no help I asked her if i could speak to the manager and she told me he isn't available and i asked her to give him my cell number to call. He called my house. I don't understand i stress to her that i wasn't going to be home. I called after and left messages for Rob that's his name to call and i haven't had no call back as yet. I don't understand how they treat their customers and i think they shouldn't be in business. My aunt just order her bed set from them about a month ago and they delivered half of the bed and broke the marble for her bed room set she had to sleep on the mattress on the floor cause they didn't deliver all the items they were supposed to. She had to go on and make a complaint and let them know that she's missing alot of items from her order and they told her they don't have it in stock at the moment. She paid cash for everything. They told her if she didn't pay cash for everything they wouldn't deliver so listen everyone please don't order from them. You will regret that you did.

Ashley furniture advertises that their furniture is made in USA. This is not true. In fact their furniture is made in China then shipped to USA. Shipped to a warehouse then assembled. But the woods, and fabrics are from China not USA. This furniture is made so poorly.Staples sticking out, glue ozzing out. Legs snapping off.You could not give me this furniture for free. The company should be ashamed of them selfs. The company also treats there employees like ***. I had a friend that worked for the company at a store level.This person worked hard, worked over time when needed, never late, never written up. Never a Thank you, a bonis or even a raise after being employeed for nearly 3 years. This person could not take the negitave admisfier and left.

I purchased a headborad along with some other things right before moving...I got to my new house and opened up the headboard that was still in the packaging from Ashley and realized it was broken. I called them an they told me they would do an exchange but I would have to drive all the way to Idaho from Utah to bring the headboard back...I couldn't just take it to the Ashley here in UT and exchange it. The floor manager was extremely rude and had a smart mouth. We ended up spending over $100 dollars in gas to drive the headboard to them and bring the new one home...and didn't get a refund, discount, apology, or anything. I called the store manager after the fact several times and he refuses to return my phone calls. Come to find out the floor manger that was so rude to me got sent home for yelling at one of my friends in the store because she was in there after the disaster with out bed happened and she was telling another customer about it-he didn't like her telling the customer and got angry and started yelling. I will never shop at the Ashley in Meridian, ID again! They were rude, and were not willing to work with me so that I wouldn't have to loose money on a headboard I didn't even damage. Ridiculous!

I purchased a couch back in April, returned it immediately as quality was extremely poor. It is now mid July and after having spoken to numerable representatives including Managers such as Area General Manager Anita Anzar and local Sales Manager Hector Gutierrez, I have nothing good to report about the customer service I've received or better yet, complete lack thereof. I have been treated rudely, been outright ignored, accused of lying, and worst of all, gone in circles chasing less than $400 for a return a month and a half after I personally returned the poor quality couch I received.

From the beginning, the salesperson that sold me the couch lied to me, claiming he was unaware of the % discount a previous representative informed me of, but would "do me a favor." I was later told by another salesperson that this particular person was known to lie to customers. Since the return, I've been accused of not having returned a cleaning box associated with the purchase and was charged $40. I was told the return wouldn't be processed because of the cleaning box, which had been returned but not entered in the system. This dealing was with Anita Anzar who spoke me rudely. Then 10 days later, seeing no return, I had to go back into the store in order to actually speak to someone. At this point, I was told the couch was not entered as returned.

It is now three months past the date of purchase and my return has not been received. My latest dealing was with representative Tay to address her promise to me that I would receive the return no later than this past Wed. It is now Friday. I was told that it was processed with no offer to help further. At a complete loss of what to do as I have not received any return calls from the customer service line [corporate] either, I have to say that I will never purchase from Ashley Furniture again. This store in Ahwatukee has completely tainted and demolished Ashley's reputation. Futhermore, I will look for every opportunity to recommend that anyone I know does not purchase from Ashley Furniture. Ashley lost any business I would have given having just purchased a new home and any chance at a good referral.

I disagree with the negative comments for Ashley Furniture in Plattsburgh. We went to the store to find a living room set. The store is very well laid out and the furniture is very nice and reasonably priced. The salesmen were very helpful. We ordered and paid for a 5 piece set. It was delivered on time and the delivery people were very courteous and did a great job of getting the furniture in the house and removing the packing.
One table was broken. The delivery people ordered a new table. I called Ashley a few days later and they said the table was in. We went to the warehouse and the table was there in perfect condition. The warehouse people helped me put the table in the car.