I bought my furniture from Ashely Furniture about 3 years ago, and I already got rid of it!! After the first year, I had to replace the couch. My husband and I live by ourselves, we don't have any children, and we got a 5lb dog after the couch started falling apart. We both work 40 hours a week and rather go out than have company. All in all the thing doesn't get used that much and it looks like it came from a dumpster! Anyways, this all took about a million phone calls, a million arguements with them, a half dozen emails to the BBB and Attorney General and about 5 or 6 reps jsut come look at it, and all we got was new material to put over the couch. And yes, they will make up lie after lie after lie to try and weasel their way out of their crappy cheap furniture. I have heard it ALL!

The last rep, finally we got a nice customer service rep, blunt out told us that he would never buy furniture from even Macy's. All the new modern furniture is junk, its just the way do it now. My husband told him about a couch he bought from Goodwill when he first moved out on his own and it lasted forever, and the rep told him you're probably better off by doing that. When my husband called the store where we got our furniture he said the guy actually felt bad, and sounded like he was waiting for us to call. And when my husband told him about the whole Goodwill thing, he said the guy sounded like he choked up. lol


Now we finally have cheap handmedowns furniture that are lasting alot longer than Ashley's Furniture and actually look alot nicer! We lost about a grand, but atleast we lived and learned before going back to that hellhole!!

I had pictures, but I threw them out along with the $1000 worth of trash!

i purchased a love seat couch and rocker recliner set back in march of 2009 and i still haven't recieved them. i called on the status of the furniture and was told that it was to be delivered the second week of may. which was 6-8 weeks waiting time that was fine. it has now been going into 4 1/2 months of being told it will be in two weeks. then i get a phone call saying the vp was going to be calling me back on tuesday morning i wait around all day and no phone call. so i call back tell the store secratary she says she is emailing him to contact me now and still no answer. i called back numerous times and get told the same thing over and over again. then im finally told that it is a production problem and it would be delivered first week of june, let me remind you i still haven't got a call from the vp, so i decided that now i want my money back full refund with no restock fees or anything else. they say okay will start your papers and then it is a 10 to 15 day wait period. now i am furious because they can take my money right then andf now i have to wait even more now to get my money that is bs. i get a phone call offering a discount on the amount i already paid. i turned it down and explained my husband is extremely irate and that was going to work. called the store manager today and told him about everything again and he refused to pay me my money back so now we are going to court and file a lawsuit and sue for full refund plus the interest on the furniture. i think that is fair for having to wait so long for something that they had in stock already.