Asia miles is so unreliable and has the worst service. I recently booked flights from ROME-LONDON-NEWYORK with my miles and the customer rep on the phone said my flight was confirmed. I arrive at the airport and check in at british airways and they say that Asia miles never confirmed my flight. I was put on standby for several flights, spent all this money on phone calls, finally get on a flight from ROME-LONDON but once i got to london the last flight out was done so I ended up having to stay the night at Heathrow. Again, i spent more money on phone calls and even more money on a hotel and the aiport shuttle. I was upset, tired and very unhappy. If Asia miles has communication problems with their partner airlines its not the problem of their customers, it's a problem they should be responsible for and be accountable for if they are promising their customers free flights using asia miles.

So anyway, after my tiring and horrible experience, I've been trying to call Asia miles the past 3 weeks now to see if they can provide me with compensation. I've spoken to about 7 of their representatives, all of who always promised to call me back but never do! SUCH BAD CUSTOMER SERVICE!' They're really just a bunch of jokers.

Steer clear of asia miles because you'll really just either
1. never be able to redeem them because of all their lame excuses of flight are full (they are always full if you ask them!) OR
2. if you ever do get to redeem them, they'll probably say your flight is confirmed then you'll find out that they never got you a seat and you'll get stranded at the airport. HA.

I have been a loyal cathay pacific customer since I was a kid and this is the first time i've redeemed my miles and i can't say i'll ever want to do it again.

Horrible horrible horrible service. I can't say it enough. They don't want to take responsibility for their fault and for a company as large as them they can't even provide a measly $130 hotel compenstation for their loyal customer.

I have completely lost confidence in their company. I don't trust any of their service reps as they have told me each time i've called that they will talk to BA but they never do. My 5th phone call the rep basically told me to call BA's customer service line. UNbelievable.

I have talked to thier manager and even he can't offer me any sort of reasonable compensation. All he can give me is 2000 miles. WTF am I going to do with 2000 miles?

I just want this whole episode to be over and i never ever ever want to deal with their company again.

I am member of Asia Miles linked with Cathay Pacific Air mileage program since 2001. These interlinked companies are located in China. I have accrued lot of mileage points , but so far in last 6 years I am not able to redeem and on so many occasions my points lapsed. Several times I tried to redeem mileage awards by booking a ticket online on cathay pacific and through Asia miles customer service. But till today I always got same reply that Flights are full. Even when I tried to book a ticket using Asia miles two months in advance, i got same status as " no availability".

I am holding quite a good amount of points but in last 6 years I am total failure to make use of it .

We are all very familiar about Chinese business ethics, the way people are ripped by counterfeit and fake products from China. Similar this Airline with the help of Asia miles award program-- are doing mal practices with many innocent customers/passengers by not giving them worth of reward points they generated. My case could be isolated one, but issue here is, inspite of several attempts, believe me not even once I could make use of it.

I am sure Asia miles is pure hoax, as well as scam similar to many chinese business scams we come across. Cathay pacific is part of this game.

I alert people to be careful. watchful with this coalition of popular customer ripping program which is otherwise known as Asia Miles reward system. Don't ever get duped by their glossy posters and advertisements. Better steer clear from these jokers from China.
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I got following lip service reply from jokers from Asia Miles jokers in China- ( a Country popular for Snake eating). I do appreciate that you would like to use your miles on your preferred award types and understand the reason for your frustration at not being able to utilize your earned mileage. Regarding our redemption seat allocation, allow me to explain that the number of award seats allocated depends on the time of year, routing, time of day and predicted
passenger load. If a flight is forecasted to be full, fewer redemption seats will be allocated. As we get closer to the flight date and a more realistic forecast emerges, additional seats may be released for redemption should the flight be under the originally estimated capacity.

As much as we wish to assist our members with their redemption requests, due to the reasons explained above, it might not be always possible for us to accommodate demand...

Kind regards,

Donna Kong
Customer Relations Executive
Asia Miles Service Center

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Finally let me wind up my ranting by ending with "BEWARE OF ASIA MILES- THEY ARE PURE SCAM FROM CHINA"