Asia Miles
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Category: Travel
Contact Information
Canada
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Asia Miles Reviews
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chloemee
April 29, 2011
very poor customer service
I agree. I have been trying to call asia miles for the whole day. I was on hold for 45 minutes with their music on.. and then the line started to become busy. WTH!??? I called them again and its been 30mins and no one is still answering. What is this? I am trying to think they are doing this on purpose! I just need to reset my password and email. But they dont even have that option on their website. They dont even show security questions.. Soo annoying!
VERY POOR SERVICE! I AM NOT RIDING CATHAY PACIFIC EVER AGAIN BECAUSE OF THIS! IM NOT EVEN A MEMBER OF THIS COMPLAINTS BOARD BUT BECAUSE OF THIS, I WANT THE REST OF THE FLYERS TO THINK TWICE ABOUT FLYING WITH AIRLINES CONNECTED TO ASIA MILES.
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FlyBird
September 28, 2009
Accrual of Mileage
My son has been flying on Cathay Pacific since he was in his nappies. He is now a late teen. On two separate occasions, he took a BA flight from London to HK and return and duly logged his mileage IN prior to boarding. When I checked his statement, I found that the miles had not been logged in. A call to Asia Miles brought forth this amazing response. His "full name" was not on the ticket so therefore the miles were rejected. So his first name and last name is now no longer acceptable because he is flying BA instead of Cathay. We had no problems with this in the past and we are talking an average of 2 flights per year for 14 years. When did they change their policy? No one seems to know. So had I named my son "Krzysztof Andrzej Aurelius Bronislaw Radziwill Barynowski", would I have to put all these names down on his ticket? Surely not? How absurd. My son has already logged in his passport number on his Asia Miles membership form so what is the problem? Well here's the deal. If they make it such a bother just to log your miles in, you give up. Who on earth has this kind of time?
Furthermore, on 1st August 09 Asia Miles increased the cost of renewing your miles from US12 per block of 2, 000 miles to ... wait for it ... US$50 per block of 2, 000 miles. In short, a 4 1/2 time INCREASE in cost for renewing your miles and being a loyal passenger!!
You have to hand it to them. They are in the business to diddle you out of your mileage and their loyalty programme does not encourage loyalty. I am a Marco Polo member.
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frenchie007
June 28, 2009
Missing miles
Like many people on this website, we can only complain about the poor service of Asia Miles.
We bought E-tickets on internet at BCD Travel, Bremen, Germany. Frankfurt-Madrid-Miami-Santa Cruz (Bolivia) and back Montevideo-Madrid-Frankfurt with Iberia. At the airports the Iberia staff booked the miles on their computers.
As we looked on our Asia Miles account we saw only 3060 miles on it. First we tried to phone Asia Miles one week long... only a computer voice telling that they cannot connect to an operator.
We wrote them a email. They wrote back we have to send the original tickets or the boarding cards. We don't have any tickets because we bought E-Tickets on internet. We threw a few boarding cards away, thinking that we don't need them anymore.
THEY made a mistake and now WE have to prove that we really to took these flights... a bad joke.
After we read all the complaints about Asia Miles, we think that it is better to throw the Asia Miles cards away and stop wasting our time with them...
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kenromo
May 28, 2009
Poor Customer Service
Asia Miles never ceases to amaze me with their poor quality of service.
Day 1. I called the customer service hotline to discuss an error in my status level. I'm not happy communicating with the person that answered the phone so I ask to speak to her supervisor. She puts me on hold for a long time and comes back and tells me "she" discussed the situation with her supervisor and that the supervisor is too busy to talk to me now and she can't change my status. First of all, I did not ask for "her" to speak with the supervisor but rather I wanted to speak to the supervisor. So I left my name and number and insisted she call me back. NO CALL.
Day 2. Basically the same thing. The supervisor was too busy at the moment so I insisted she call me back this day because no one called me the day before. NO CALL.
Day 3. Similar situation and the supervisor refuses to talk to me because she feels the issue is solved and I'm irate at this point and want to go to their office but they won't tell me where it is. I have never in my life been unable to talk to a supervisor at a call center.
Come on Asia Miles please...
You take your semi-monopoly status in HK for granted.
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Mrs Chan
January 20, 2009
Asia Miles - Poor Customer Service
Asia Miles has the worse customer service out of all the airline loyalty programs in the world. Their phone system and website are not user friendly at all. I understand they are trying to make their customer to do everything online, but if they are making their website so not user friendly, people will have to end up calling or emailing them. (Oh, there's no email address on their website...)
I tried to change my personal information online but I don't have a PIN. In order to retrieve a PIN I have to submit my membership number and email address. So after entering these info, an error message popped up saying these info doesn't match their database. Ok...Then I saw "send us your queries" for members only. And I thought I could get some help there, but no! Because it's asking for my membership number AND my PIN which I don't have! So I end up calling their 24/7 CS hotline, which I was put on hold for more than twenty minutes. At first I thought maybe they are busy in the weekend perhaps I should call back during the week. But it doesn't matter because even I called early morning weekday there's still no one answer. It's like they purposely put you on hold for a long time so that you will give up eventually. It makes me wonder if anyone really work at their office. Oh, aother funny thing about calling Asia Miles CS hotline is they will ask you to do an optional three minutes customer survey after you spoke to their CS rep. I guess this survey doesn't make much different after all because the customer might have already hung up after a long wait.
It is disappointing to know how poor Asia Miles' customer service is. They need to improve the quality of their service if they want more people to join their program. Now I'm stuck with the online check in because I don't have a PIN. Instead I will have to go to the airport a few hours prior my flight time in order to grab a good seat. It's like back to the 90's...
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October 10, 2007
Poor service!
I had my travel wallet stolen. All other travel loyalty programs were pleased to provide replacement cards to encourage my continuing use of their services, except for ASIA MILES, which required a payment of $20 or 2,000 miles to replace my card. (And unlike other programs, production of the card is necessary to claim many rewards or to earn miles.)
Moreover, Asia miles expire regularly even if you are an ongoing, regular earner of the miles. This is in sharp contrast to every other loyalty program that I know of.
Their anti-consumer attitude amazes me. Stay away from Asia Miles. I know I will in the future.
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