Well, just to add to every other problem with Asia Rooms, this one is a beauty.
I received a formal confirmation to a reservation in their website and a confirmation number. The booking was for many months in advance but I had to wait while they checked so it was not immediate confirmation. Within days I received an email from the hotel saying THEY could not possibly honour the booking at the Asia rooms rate and that there had been some mistake. I pointed out to them that my contract was with Asia Rooms and that they should take up the matter with the agent they had engaged to make their bookings. Within a few hours I received the following from Asia rooms which as anyone can see increased the value of the accommodation by about USD2000.00.
I pointed out that this was breaking the contract that I had with them to provide the advertised service for which they had every right to have charged my credit card and for which I would be penalised if I cancelled.
They have immediately cancelled my booking, not advised me of the outcome, and since then had no further communication with me.
They also sent an email to the hotel telling them to deal directly with me instead.
I thought that the details they sent to me may be useful to others in some way as they will be of no use to me as I will never use their disgusting customer service ever again.
Greetings from Asiarooms.com!

In connection with your booking to Pansukian Resort on May 31- June 6.

We would like to inform that the rate should be in USD instead of PHP.
See below computation for your booking:

USD 350.00 X 7 nights = USD 2, 450.00

The error of the rates were caused by internal problems.

Our sincere apologies on the inconveniece caused.

Please do not hesitate to contact us if you have further inquiries.

Thank you and kind regards,

cid:17F1F015-FCA8-449E-AE82-5B6F17B02C38@local

Mylene P. Soriano

Hotel Relationships Manager, AsiaRooms Pte Ltd.

[email protected]

TF: +65 6832 5626
CP: +65 97398 037

We booked a holiday in Asia through asiarooms.com. Unfortunately, my mother died and so we had to cancel the reservation. We telephoned the telephone number on their website, which we were surpised to read was not (as stated) located in Singapore but in Thailand. The service staff was very unfriendly and unsympathetic to our story. They said "ok, ok, we refund" and when I asked how long it would take was told "soon." Two months went by and still no refund. Many expensive calls went by which were not picked up- did these people close down or what? Finally, we made a complaint to our credit company and they sorted out the matter.

Everything that you read about asiarooms in regards to getting your money back is correct. We should have googled them before we paid, though having to pay upfront before getting a room confirmed should have started alarm bells for us. Guess we were just too dum at the time to believe they were a creditable company.

Made a hotel booking online. Asia rooms could not do there advertised price. I canceled the booking received the following email from asiarooms.

Your booking has been canceled because there are no more rooms available at the internet rate. The cost of the booking was not charged to your credit card, only blocked. The block will be automatically removed within four to five days after the cancellation. Please feel free to contact us at any time if you need additional information or assistance.

Take your money in seconds and take 5 days to pay it, back don't use them.