From the moment I walked in the door it was a high pressure sales speech to get me to buy a $149 Electric toothbrush! They took 22 x-rays and the dentist literally looked at me for 60 seconds and that was a "comprehensive exam" according to my bill. When I questioned the Office manager about this he said "oh he looked at your xrays before he saw you." And then they tried to scare me into buying a $67 special exam that my dental insurance doesn't cover by saying the word CANCER. They then billed my care credit for the rotadent even after I said I did not want it! If you can afford to go anyplace else do so! These people are sharks!

I'm not satisfied with the dentures that I paid $2300.00 for and the dentist won't fix the problem! The teeth are too short and they make me look like I'm 70 years old!!! I would like Management to respond to my problem because I'm very DISSATISFIED with these dentures! Karen VanHolt from South Haven MI. My patient ID #1495468-0

I also went to the Waterford, Ct. Aspen Dental, for tooth problem well I thought I broke my tooth well I didn't a crown popped off I didnt know put they did because you could tell the tooth was shaved down that is what my orginal dentist said when I told him about what Aspen done my dentist at the time had retired so I had to find dentist because it was my tooth in the frontside so I went there they said they would have to extract my tooth and I needed ex rays anda cleaning, and they billed me for that and said I need to see the doctor again for the problem well they charge again for him to look at my mouth and then he sends me to the other dr F who dosen't know what he is doing he filled 2 of my teeth and I didn't go there for that well he cause moreproblems I complained to the surgeon when I saw him he said I will take care of it well Dr F looked at my mouth and he said I chipped it no I didn't he did when he hit my tooth the first so went in and filed and did alot of stuff caused more problems |.I go to get the implant bar inserted that is all welll and done this was in 2009 of July and then Dr F said I needed to replace the crown next to the implant bar in March because I had gotten a major infection in my mouth I had complained several times in 2009 to them and the office people they saw me and said nothing was wrong well they were wrong I went in for a visit walked out with a mouth of pain and stiches and because Dr S said I had severe infection and gave medicine and said my jaw bone was deterating, So I went home in pain".Then I was called in for a fitting for a crown By DrF what a joke they were rough not caring that I had a mouth ful of stitches and all so that was done I was called to come for the crown to placed well guess what it wasn't mine it was ordered wrong and he tried to puy some one elses in my mouth so that was cancelled I was told I would have to come back I did and again wrong he worked on it to fix it and it worked".another issue when it came time to put thethe tooth crown in for the implant that was wrong and again DR F blamed it on the lab where it came from so he sent it to the guy at the lab to do something to it and then placed it in/. I will never step foot in there again they wanted the final money up front before they even finished my mouth so to finish it the girl said I need to pay the balance and I said ok and when I gave them the check they took me to the back to finish". Well they started in July 2009, they finished in Dec, 2010 and I was told by other dentist it should have never took that long, they charged me for visits for the doctor every time and it was for the same job they right up paper work 2 times and each one said a different amount she said to go by the new one and I would only a couple hundred bucks wrong I took a lone out for care credit paid that and my only cost was supposed to 200 when I made the final payment I thought was the final payment $785..00 dollars wrong today I received a bill for another 435:.00 dollars I called and asked what the H was going on they said they would get back to me they haven't...They are scam artist they don't care about there patients they cancel your appointments change the time of your appointment and expect you to drop every thing or leave work to get to there new appointment they made for you, They lie and say one thing and tell the doctor you are the one causing trouble when you complain the doctor is there only 2 a month he is at offices all over the place. So don't go there I had to get the tooth done that DR F filled by another dentist I was in so much pain it turned out I had to have a root canal done so I was charged twice by DR F to fix tooth 3 and had to pay $865.00 TO Get it fixed right by another dentist office who couldn't believe this and he looked at my implant bar and said I am going to have problems with this and I said why what do you mean he said I scrapes on the bar he said it might from when they cut my mouth open and cleaned and packed it ... So don't go there please I hurt so I don't want you to suffer..

To all: You are not alone with regards to your Aspen Dental experience. I recently got cheated out of $2, 497 in addition to $299.00 of unauthorized charges to fix the problem they agreed was their fault to begin with. I was appalled to find this board and many others like it to find out this is still going on. If you and I operated a business as such, we would be in jail. If you want to your story with me, please contact me. I have enlisted the help of my local media and a local attorney. I want to see a Class Action Law Suit for all the good people to get back the money they deserve and get these people shut down. I have done thorough research about their practices. Many of these events follow a script over and over again. You will never get resolution from the company no matter what they post on here stating they are sorry and apologize. It is a scam, consumer fraud and dental malpractice. I say tell them to save it for court and when the media gets a hold of it. It is certainly up to you as to if you want to get involved or not, but I would appreciate your help. So, what do you say victims of Aspen Dental? Let's not take this. Talking on the boards will make others aware, but will not resolve the larger issue at hand. Action needs to be taken. Let's get our money back, stop others from going there and get their doors shut. Thank you! [email protected]

My mother has dentures and a tooth on the top denture broke off - she called her dentist couldn't help her that day so she called around until she got Aspen Dental who said on Monday (this was Friday) that they had a lab in office and could repair her tooth back into the denture - when she went for the appt. they told her they needed to talk xrays and she said she did not want xrays she told them just please fix the tooth like you said you could - there is no need for xrays and an additional charge they insisted and after approx. 2 hours she got up and left and didn't not have any work done - the tried to steal money right out of her pocket by telling her she may have another issue - they are crooks and she lost a days pay because she took off work for this appt - never go to aspen dental - they are crook!