When you sign in they leave your name for everyone to read my niece saw mind and called to tell me she saw that I had appointment just before her. They broke the HIPPA law. They did not tell me and my mother about paying for your dentures in cash there is a 8% discount, The girl just told us about the payment options. Chelsey is always rude and short with you on the phone. The dentist is rude too. You have to wait a long time pass your appointment to get in. My upper denture fits ok. My mother is having alot of problems with hers. My niece has to start all over with her set, because there is so much wrong with them. She is gaving them a second chance. Now when you sign in it's on a sticker, but they still leave it on for awhile so others can read it. I got a bill for the small discount. Because I did'nt do everything they wanted me to do, they put in added charges.
My 8% discount should of been 111.92 for 1399.oo upper denture, but I only got 22.68 that's after I had to call and argue with them and I had a copy of a print out that said my denture was paid in full.
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My wife and I went to Aspen Dental to see what the available options were for dentures for both of us. After waiting for some time in the front room, we were ushered into the X-Ray room, where a full set of x-rays were done (The advertisements in the local area claim to offer 'Free' x-rays for new patients). After a very short time in the dentist's chair, the dentist recommended a full upper and a partial lower for me, and full uppers and lowers for my wife. We were immediately sent to the 'Office Manager's' office, where we were set upon by a high-pressure sales pitch, made to believe we were checking on available credit, and were told that together, our bill would be over $8000. We explained to this sales person that we did not now, and would not in the forseeable future have that kind of money to spend on dentures, and reiterated this fact numerous times to her. This apparently had no affect on her, and she kept finding other sets of dentures/treatment plans. The total by the time we left was $5700. Again, we told her we could not afford that, and we did not want to continue. The very next morning, we called the Aspen Dental office, and again cancelled any and all treatments that they had apparently set up (Even though we had not agreed to any treatment). Within a week, we received a bill from Care Credit for the $5700 that the 'Office Manager' had finally decided we needed. Now we are told we must pay the first payment, before it will be cancelled. I refuse to pay a bill we do not owe. As far as i am concerend, Aspen Dental is strictly a high-pressure sales team that is in it strictly for the most money they can get before they are shut down for their horrible business practices. I have never been more appalled by a business that is supposed to be helping people in my life. Avoid this company completely.

Aspen dental rips people off they take your money and try to get you to buy more services without actually providing the service you asked for. I made an appointment at Aspen for a cleaning...they never cleaned his teeth at all but they told him about all the future work he was going to need. They ran my insurance to see how much they could get from us for services and wanted to make more appointments for more services without actually ever cleaning his teeth...which was what we asked to be done...they took an x ray and found nothing wrong so they put together a treatment plan based on root planing and perio treatments without cleaning his teeth. Don't you think you should start with cleaning off the plaque before determining the need for root planing. They told me on the phone the appointment was for a cleaning but I assure you he left there with no less plaque on his teeth just less cash in his wallet.

Went to aspen had atooth ache bad. i figured theyd pull it no instead said all my teeth had to come out gave me a pain pill some antibotics made an appt for 10 days to take out teeth at a cost of 5000 dollars charged to credit card never preformed a service except office visit im still in horrible pain now the jaw bone is infected i guess as long as they get there money my pain is unimportant i now have to see another dentist and fight to get money back since i signed a contract stay away from aspen dental.

This is the SECOND time we've had a problem with them. Went for a routine cleaning (which is covered 100%), on my insurance on May 1, 2010. Received a bill for $90.00 today, June 4, 2010. Called immediately and told by Lynette that she would contact corporate to resubmit this... called my insurance to find out that this was NEVER filed with them to begin with. As I stated, this is the second time this has happened. Called Lynette back, just to inform her that a claim for this was never filed...her attitude was very unprofessional and rude. I would like a telephone number for corporate customer complaints. They have had their last shot at me. I have a philosophy that the first time is an accident...the second time is on purpose. Please advise to:
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