I had a tooth extracted on a Thursday. Top wisdom tooth, I noticed it was getting infected on Saturday night and called Aspen dental emergency number Sunday morning. I spoke to the answering service and a dentist was supposed to call me back but didn't. I called back again and they had the wrong information, the dentist finally called back and seemed to be irritated by my request for an anti-biotic. By this time I could feel sharp pieces starting to stick out of my swollen gums and a nasty taste and smell. I called the dentist back tuesday to ask them if it was normal that I was pulling little chunks of tooth out of my infected gums. He told me I needed to let the anti-biotic have more time to work and that he had showed me the whole tooth he had pulled out. I asked about the pieces that were sticking out of the gums and he again said the tooth came out whole. I said I was in a lot of pain and was there anything else I could do to stop the smell and nasty taste, he said he had already given me pain medication and wasn't going to give me more. I WAS NOT ASKING ABOUT PAIN MEDICATION, Is that what he thought I was calling for?? It really seemed that way, I am so sick of these doctors that constantly think people are looking for pain medication. Check my file pal, I already have pain medication prescribed to me! Or maybe he was mad that he told me I needed a root canal and I told him NO, just pull it. It was the very back tooth on top, why would I need a root canal. Ohh, because you make money when I get that done, and get nothing for an extaction. It's still infected but feels better since I pulled 3 little chunks of tooth from the area. I will never go to Aspen dental again!!!

I would not recommend anyone to be affiliate with the office OR any aspen office. The Dr. and the manager don’t care about the patients it’s all about money with these people. Be aware the Dr Lee will offer you things that you don’t need just so he can make his monthly budget. They make the patients wait for hours in the waiting room because they over book patients for MONEY. AND NEVER get particles or denture from aspen as they will never fit right because there are to many cases for one to be done correctly. Also watch the treatment plan they give you, as it will included treatment for your teeth that wasn’t explain to you or something extra to increase your balance. It’s very sad that the company allows for this to happen and they all work together so the head of the company knows about the shadiness CUZ HE CREATED IT !!!

My wife had a treatment done at Aspen dental, woburn and it was awful experience. They did not do the procudure covered by insurance but did something which was not covered. Initailly, they made me sign some document but i had clearly told them to let me know if things are not covered but they are asking me to pay few more hundred dollars after 6 months. Everytime the treatment was done by different dentist !!. and the claim was always in name of "THOMPSON M " - not sure if that is legal .

Also, on every visit they try to sell you atleast one of the things -toothpaste, mouthwash, toothbrush ( of ROTADENTA !!...for some $140 + ...same thign will be avlb in any walmart for $6...and u get the whole set of ORAL-b for $60..wonder if anythign can be better than oral-b).

Overall, very bad experience in woburn center...it is a chaos...and billing department is just try to pull out money...not seen in any dental ofice.

Still trying to settle bill but not sure what are the options i have .

people, any option u suggest ?

I visited the Mishawaka, IN location of Aspen Dental because it was the only place that gave me a 'discount' on my dental plan. After a 2 hour HORRIBLE and painful experience getting xrays and the free 'examination', I was told I had 8 cavities and periodontal disease. I have never had a cavity or any dental issues. The final bill for recommended treatment after the 'discount' was going to be $3, 500!! I walked out and visited a real dentist. After xrays, cleaning, and exam, I was told I had ZERO cavities and my gums were fine - no periodontal disease or gingivitis. Aspen Dental is a COMPLETE RIP OFF and SCAM!!! After asking around and sharing my story I have heard of numerous people with the same experience!

Avoid Aspen Dental at all cost!! They over-charge customers for service and do not respond to complaints. They lure customers in with their slick ads which promise to give you your smile back. But the reality is quite a different matter. They give you this estimate that any auto-body repair shop would blush at. Then they over-charge for services, billing even if the service isn't provided. When you complain, they just ignore it. Customer satisfaction is not their ultimate priority. They are just a money-generating machine. Customers are cattle to them. The locations are dirty and un-kempt. The waiting rooms look ok, but the actual dental room is dirty. Do not spend your hard-earned money with these guys. You are better off finding a local dental office that will stand by their work and not over-charge for their services. Avoid anything to do with these scammers.