I went to Aspen Dental about two weeks ago for 1 extraction and have never been so upset or in so much pain in my life! I had the procedure on Thursday and by Friday I clearly had dry socket and my "hole" was extremly infected and leaking puss into my mouth like crazy. Im pregnant so I didn't smoke to cause this to myself and Im not really supposed to be taking pain meds but I ended up having to since these people wouldn't help me! I called Saturday and spoke to the man who pulled the tooth and he wouldn't see me because he was 90% sure it couldn't be dry socket and was sure it wasn't infected just claimed it was my sinus leaking. I suffered in terrible pain ALL DAY Saturday and Sunday! Finally Sunday night we tried calling him again and he wouldln't answer his phone nor would he call back the page. I was crying for the last two hours becasue even after taking pain meds the pain was insane and I couldn't even stand to be in my own skin. Finally their lead dentist called back and my husband told her I NEEDED to be seen asap he's never seen me in so much pain and all she had to say what she better stop taking pain meds its bad for the baby (they wrote me the script for the meds mind you) and we can see her tomorrow morning, def not tonight. Can anyone else believe this????? I felt so hopeless and knew I couldn't stand the pain and oozing until the next day so I called a local area dentist who saw me in 10 minutes and helped my out with numbing it, cleaning it, and treating me for dry socket! I felt relief after this man worked on me for 10 minutes tops! I coudnll't BELIEVE that a big place like Aspen wouldn't send ONE person in to see me and treat me for dry socket, have they never had this to know who horrible it is especially when you can't take pain meds????? Id like to see them go through it thats for sure. So here I am almost two weeks later still in awful pain because my jaw bone is haning out there in the air constantly causing me dry socket pain and as of this morning they told me I will probably have this pain for 4 more weeks because its going to take 4-6 weeks for the gum to close over the bone. I have to just accept it and thats that, be thankful im not in the hospital like some people after extractions. wow really they mess people up so bad at aspen that they have to be hospitalized????? How is this place still in operation and not being looked into by higher ups???? Im disgusted and want to scream from the roof tops to STAY AWAY from aspen dental, they do not care about their patients and its a sad sad thing going on there.

Aspen Dental not only messed-up my wisdom teeth removal (which put me in the ER). They also repeatedly told me I owed them nothing and then a year after the services I start to get collections calls. It turns out they wanted me to submit a claim to the insurance company, because they would not do it for me. It then took another two months for me to get what I needed from Aspen to submit the claim, Meanwhile, they refused to remove it from the collections so I was repeatedly getting collection calls. As of right now Aspen has not paid for the ER visit, removed the account from Collections, or bothered to offer any compensation for me to submit on their behalf. I would strongly recommend against Aspen Dental, unless you wish to suffer permanent damage to your face.

They are very unprofessional and I had wrote to the Better Business Bureau about what they did to me. I went in for some crowns and they set me up with getting partials and the service was terrible. They messed up everytime and kept sending me back in for different reasons. The partials took 3 weeks to come in and they didn't fit right. They kept adjusting them and they still didn;t fit right. I had gotten an abses from them and they told me there was nothing they could do, it was my mouths fault that their partials didn't fit correctly. Than they sent me to another Aspen Dental and they redid them after my complaint and those still were made poorly and didn't fit my mouth. piece had broken off and they blamed me, all this had cost me over $5000. I will never go back there again. Their finance person Kevin is rude and made me feel this was all my fault, when they are the professionals (or supposed to me). I was just going along with their advice because they are supposed to know this stuff not me. Worst dental company out there.

I made an appointment and went in for a basic tooth cleaning telling them that was the only service I wanted. I had seen them earlier for a couple of fillings and a crown which was basically mediocre work at best, but I have a very busy schedule and most dentist schedules are hard for me to fit into. At that time, I was deluged with a plethora of sales pitches about other products and services that I told them specifically I did not want.

When I got there for my cleaning, I was presented with a bill, before any treatment started and without any initial consult, for $441.50. I was floored by this. They had added additional procedures that I had specifically requested not to have and even added an expensive electric toothbrush to the bill. I said that all I wanted was a basic cleaning and that was all I was going to authorize and pay for. After 15 min of waiting, they presented me a corrected bill of $11.50 which I paid.

I went into the back for my cleaning and the hygienist spends 15 minutes literally browbeating me to accept these additional services, after all, my insurance will pay for most of it. She treated me like an idiot for not taking these services and that they know better. Then she wanted me to sign papers stating that I refused these additional services. Talk about absolute ridiculousness! I kept trying to tell her to just do what I specifically asked for and got to the point where I said, literally, Shut UP and just clean my teeth. I said that if they didn't, that I would just get up and leave. At that point, the dentist in the next work area comes over and joins the browbeating session. I am reclined in the chair and I just about throw my back out getting up. Their comment: "Don't leave with our stuff", I was still wearing the bib and chain!

I go out and demand a copy of the original bill of $441.50 they presented me with and a refund of my $11.50. They did give me the refund, but refused to give me a copy of the original bill saying that it was Aspen Dental property and I had no right to it. HIPA violation here? All through this process, every employee there was extremely rude! And I thought I was the customer!

After I got home, I went on my insurance company website and found out that Aspen Dental, without my authorization ahead of time, had gotten pre-approvals from my insurance company for Root Scaling and their Visilite cancer screening rip-off product. I think that this is called insurance fraud! I will be filing a complaint both with my insurance company and my state's AG.

I called Aspen Dental 3 days prior to my visit
I explained everything to them over the phone i told them word for word what my visit is going to consist of while i told the lady who answered the phone that i am in dire need of extractions and dentures..

I was set with an appointment i arrived 20 minutes early no one was at the counter there was a sign in sheet and next to the sign in sheet was tons of clipboards that you had to fill out all of your personal information so i grabbed one and i signed in on the time sheet.

I went and had a seat and began filling out my paper work
once i got done i went up to the counter and once again there was no clerk to look over my paper work..

I waited an hour finally i get seen now mind you i have my xrays with me they tell me that they need more than what i brought
so we go in to the room where they take a boat load of xrays
once that was done they escort me to a seat the Dr comes over to me
and takes a look inside my mouth with a small metal hook device and starts tapping on every single tooth and kept saying hmmm hmmmm hmmmm

then preceds to tell me that i need a full denture set for my upper and lower then he gets up and starts writing on his pad of what it is that needs to be done and then tells me to go to the financial office to discuss payment options

i didnt come in to get a full review of my teeth to begin with in the first place i came in there to get the extraction that i told the lady over the phone i made it very clear to the lady what i needed to be done

they tell me that they do not even have a surgeon at there site of location and that there surgeon comes in on the second week of every month
so whats the surgeon doing when someone needs to have surgery
is he in florida sipping on a martini i mean come on

not only was it a complete waste of my time but i lost 4 hours of missing work only to be told that it was going to cost me 6.621 dollars to have what is needed to be done

then they tell me that they have pay plan but you need to have
2 forms of identification with an expiration date on them

i dont have 2 only one and the price to have all my teeth fixed was competely over the limit with my expense

I feel like i was rushed with the xrays seen by some quack
and didnt even give a damn about my personal needs
and only wanted to have the money more than to have a customers trust

Never Never Again Will i go to Aspen Dental
I warned All my friends and family members on how Aspen Dental treats there patients
its not about the patients or customers
Its all about the money and that is sad very sad

And if your credit is bad or shaky they dont want to do business with you

signed
Ray F