I have a huge fear of the dentist for the longest time. The mear mention of a dentist makes my heart speed up and I feel like I could puke. However, my teeth have gotten progressively worse since having my children so I finally made and appointment with Aspen since they are in my provider network and my sister said that they were real nice there. I told the girl when I made the appointment that I was afraid that I was going to lose one of my front teeth to advanced gum disease. I have had no problems with molars only my front teeth. I went in for the appointment and I waited for 30 minutes past my scheduled appointment time until they called me in for xrays. After the xrays they sat me in that horrible dental chair in a cubicle and there were all sorts of people milling about. The dentist finally comes in after about 20 minutes. Studies my xrays for a few moments and asked me what brought me here. I explained how one of my upper front teeth were loose and I was afraid that I needed to have it pulled and a partial put in. He poked around in my mouth for a couple seconds lightly brushed a couple teeth with his instrument. When that was done he said that his recommendation was a full mouth extraction and dentures. I asked if there was any chance of a fixed bridge since I don't have problems with my molars or bottom teeth and he said that they were all loose and needed to be pulled. Granted I haven't been to a dentist in 12 years but I am pretty sure that you at least have to touch all my teeth to be able to say that they are loose. I'm only 30!!!

I was immediately shuffled into the office manger's office. The door was not closed and there were other paitents outside, (forget all about privacy at this place) and she reviewed the different types of dentures that they offer. Gave me the estimate for their top of the line product and mini implants which are not covered by insurance. The total estimate was over $12, 000 of which I wouldbe responsible for $5000 out of pocket. She then asked me how I wanted to pay and I said that I would have to give that some thought. She then pulled out the Care Credit application and went over the different payment plans that would be available if I were to be approved. I told her I wasn't commiting to anything today and asked for a copy of my xrays. I paid for the printout of those and left there nearly about to puke.

I called a small family practice dentist and made an appointment for the following morning. I went over what happened with Aspen and the dental assistant was in shock. The dentist examined me, checked all my teeth to see if they were lose and measured my gum pockets. He recommended a fixed partial on top because my top front teeth will have to be removed and he recommended root planing and scaling for the rest. He said that my molars were not loose and that my gums are likely to respond to treatment. I showed him the estimate they gave me and he felt that was pretty steep for what they were proposing. He did say that his recommendations will not cost as much out of pocket because of my insurance but it was a longer more involved treatment that will require multiple visits over the next 18 month. He and the dental assistants were really nice and really did a great job of putting me at ease. He was like a big teddy bear. Not at all like the dentists over at Aspen which I presume the fly in from India and while they may be over qualified to be cab drivers here in the US they are certainly lacking some qualifications to be dentists. They are only there to do the easiest and most basic work possible for the most money. Stay away from them or you will definately lose your smile

My poor experiences with this company occurred over the course of 2007. I finally was enrolled with dental insurance, so I picked a dentist and went for it. They priced out all my work to be a little over 1500 dollars. And signed me up for care credit without fully explaining that I would be billed by care credit before any work was even done! So that was the first issue. Then finally I began having work done...and the trouble REALLY begins. I went for a routine cavity filling, the guy drills into a tooth i never even felt any pain in, and stops after a minute and says that the cavity is too deep and that I need root canal! WHAT?! So he put a temp filling in it and sent me on my way, it fell out that night and I still have not been able to have it fixed. The next time I went I had extreme pain in a tooth that I know needed to either be pulled or have root canal. I couldn't afford a root canal and asked them to pull it. They refused to pull it and did a pulpotomy to "hold me over". Well, the infection never went away and the reason I wanted it pulled was because I was losing my coverage soon due to an upcoming move. I called to say that it hadn't worked and the woman I spoke with told me that they had told me I needed a root canal and this was just a temporary fix. It wasn't a fix at all! She got an ear full from me and I haven't called back since. On top of the bad service, the people who work for aspen dental are not compassionate or understanding of any fears a person may have of the dentist and made me feel childish and stupid for having trouble with that, when on their website they claimed to be very understanding of that sort of thing. My suggestion if you are looking for a good dentist, use the tried and true word of mouth method to find one, because people are honest about service when it comes to someone working on their mouth!

I have taken my son for wisdom teeth extraction . We were advised that the price is around $1200 - my son also asked if sedation is included or separately billed, they said it was included, otherwise he was going to do it with local anesthetic - anyhow long story short, teeth were pulled out and they asked me to pull up behind to get my son as he got some " Michael Jackson juice in him" - I paid 614 dollars as asked to pay, got my son and went home. Yesterday, I received a bill in mail stating I owe them another 323 dollars - and the total has changed - on the bill all of the sudden it was $$2430, when itemized come to find out that sedation was not included - billed separately - contrary to what we were advised before the procedure, also there is a $65 charge for Professional consultation ( I never saw a dentist - just a nurse who told me about Michael Jackson's juice in my son's body . I went to talk to Aspen Dental in Webster, 975 Ridge Road 14580 and among 3 ladies I talked to, none knew what to say or how to remedy the issue. To make the matter worse they claimed that $ $2430 was the total from the get go - that is a lie as they asked me to pay $614 right after my son was done, so that $614 has to have had a base to be calculated from - exactly 50% of their $1200 quote - none of them had an answer, they were all looking the other way telling me that none of them handled this for me at the time - I will not let anybody take me for a fool and will contact their Corporate Office, Attorney general and BBB until I get to the consumer's justice. This company is a fraud and this has to stop - I hope somebody from Aspen Corporate reads this and responds to me ASAP - I want my money back - and I will get it . What was quoted at the time of visit - prior to the procedure must stay after the procedure. Needless to say I took offense for Aspen personnel referring to my son post surgery condition as " He has some Michael Jackson's juice in him now" after that same juice killed the famous singer. These people are unprofessional and fraudulent . Do not go there! My e mail is [email protected] in case Aspen Dental Corporate Office would like to contact me !

The dentist told me that I needed two old fillings and 2 old crowns replaced. There was nothing
wrong with the fillings or the crowns, they were just old. It was the first week in January, the beginning
of my dental insurance cycle the work would have used up my entire plan for the year, Aspen Dental did
not care about that they just wanted the money.

I agreed to have one crown replaced. The crown broke 15 days later when I was eating a cheese burger.
The dentist tried to save it by filing the enamel down and the told me if that did not work, they would
replace it for free. It did not last so he had to replace it. Aspen Dental kept billing me and
my insurance company. This was for a free replacement and I have it in writing from the dental office.
They kept billing me and I kept sending them a copy the letter. They finally sent it to a collection agency
and I have reported the same information to the collection agency. A year later, I was brushing my teeth and the second crown crown has broken. That will be 2 crowns on the same tooth in 18 months. I would never recommend Aspen Dental to anyone.

I went to aspen dental and was told that I had pre-peridental disease and if I didn't take care of it I would loose my teeth. I then applied for a credit card through them to have the 1, 505 procedure done, I am not ready to loose my teeth. As I drove home I was discusted that this was so exspensive. I talked with a few people about the cost and they suggested I go for a second opinion which I did. My teeth are fine with no gum issues the costs was 75.00 and next appointment is May 2010. This is absoulutly disusting in the health field that they are stealin from the poor. Beware and always get a second opinion on everything their are no more honest people out their.


Thanks Sue