My husband broke a tooth and our new insurance wants us to use Aspen Dental.
He went for the first visit, an evaluation. They told him he needs 12 caps, and has
the beginning stages of gum disease.
Today, they worked on his broken tooth. It's dead, so instead of extracting it, he got a root canal and now we have to go back for a crown.
I don't have the kind of money they are charging. If you don 't do the work they recommend, they bill you astronomically for basic things. The x-rays are a joke, it took an hour for them to get a clear set, where have all the honest dentists gone????

At first I was oh so happy, But I switched from the head dentist, I could just not take the way she spoke too and belittled her staff in front of clients. So then she wasnt' nice to me, since I said I could not sit in a chair and listen to it. Then came the dentures. The tempories were nice looking. The permenants, that was another story. The temps look and fit better. They look like they are pushed back in my mouth and look like dentures. I said I didn't like them and showed them where they looked bad and said I could not keep them in. LOL I was informed that it was the way it had to be. They relined them the teeth to fit better. I got home 2 hours later and bit into an egg salad sandwich and they fell out. Of course they didn't believe me.

I never have gone back for my permenant lower teeth. the temps were terrible. My sister (at the same time) had a similar experience. They ground her permenate teeth down so the dentures would fit the bite would be right. GRRRRRR!
As I was going through my dental work. the secondary dentists came and went. So did the rest of the staff. No one could work for the witch. The head of billing was great, at first. Then all the upset clients in the waiting room. Just unbearable.

If I thought I could get any coverage to undo this mess I would go for it. Stay away.

When I first went to Aspen Dental, one of the dentists that happen to be there that day looked at my teeth after extensive xrays were taken. Without discussing anything with me, I was taken into an office where a printout was given to me listing all the procedures I needed to have done. It included a Full Mouth Debridement with three mouth rinses, Routine cleaning, Adult Fluoride Treatment, two fillings, and a Crown. This really surprised me, because it had been only 6 months since I had seen my regular dentist who dropped carrying my Cigna Dental Insurance. Needless to say, it all came to hundreds of dollars out of pocket. I asked what the Full Mouth Debridement was. I was told it was a deep cleaning using ultra sound, which was not covered by insurance ($169). The three mouth rinses would also cost me another $93. With the Fluoride treatment, the cleaning would cost me $303 out of pocket, instead of the fully covered cleaning my insurance normally pays for. The Full Mouth Debridement using ultra sound amounted to a regular cleaning by the hygenist (no ultra sound). That was the first $169 rip-off. With the mouth rinses, it came to $303 for my normal free cleaning. When it came time to get a cap on one tooth, the dentist on duty that day only filled the tooth, and said I could have it capped sometime in the future if I wanted to. Instead of charging me for a filling that would be completely covered, they billed it as a Core Buildup with Pins, which is something that is part of a capping procedure if I decided to have it done. The dentist got $249 for that, of which I had to pay $61. So, basically, I got ripped off for about $365 for something that should have been completely covered, based on what they really did. This amounted to nothing but "creative billing". I complained about the charges, but they would not back down. I had to pay for each procedure at the time of service. I can see why. They have my money and will not give it back. The $40 charge for the Adult Fluoride would have been covered, but they charged me anyway without sending the claim to my insurance company. To me, this is a fraud, and a scam.
The people were real nasty when I questioned their billing practices. I have never seen anything like this in my life. My only advice is if you are looking for a dentist, DO NOT GO TO ASPEN. It will be a big mistake. Just look at the other posts if there is any doubt in your mind.

I brought my coupon for a "free exam and x-rays." After that exam, I was brought into an office where a salesperson quoted me $1000 to my insurance, and $1350 out of pocket for the extraction of two teeth and five fillings. I asked for a detailed description of the charges.

Included in the charges were that days exam and xrays, hundreds of dollars for cleanings, and a cancer screening. I asked about why the exam and xrays were being billed to me and my insurance if they were free, why the cleanings were so expensive, why I needed a cancer screening, and whether or not the other charges were comparable to what my insurance company would pay.

I was told that the exam and xrays were only free if I had no insurance, that the cleanings were necessary, and that the dentist explained to me about the cancer screening. I explained that I had no explanation of anything from the dentist, except that I needed two extractions.

The salesperson tried to put pressure on me to agree to the $1350 because she said I was lucky I didn't need any major work, but finally and reluctantly reworked the bill, and handed me another sheet with just the totals. This time it was $1000 from my insurance and $1250 out of pocket, and I was told the cancer screening was removed. I asked for a breakdown of the old bill and the new bill so that I could understand what other differences there were between the two.

The salesperson refused to give me the old breakdown that she had just thrown out because she said it was no longer valid. I looked at the new breakdown and asked why she had applied discounts to the exam and xrays to bring my expense to zero, as well as to everything that was being submitted to insurance, but not to the extractions, for which I was 100% responsible.

I again asked for the previous copy, because I couldn't understand how the total cost only went down by $100 when the cancer exam was removed, a portion of the cleaning seemed to be removed, and my cost of the "free" exams and xrays had gone away. She became aggravated and asked me if I was comfortable with the $1250 and suggested that I could take advantage of a free interest credit card. I told her I was not comfortable with the entire process, and would not be utilizing their services.

This is a very aggressive, sales oriented business operating under the suggestion they are a dental company.

wish I had seen this website and reviews before visiting aspen.
well, we had a bad experience and it was just waste of time.
they said that my husband has periodontal disease and will soon loose his teeth if not treated soon... when he questioned them more in detail about it they didnt have a right answer. at the end we were given an estimate with a huge amount to be paid. well, I decided to always check for some reviews before meeting any new doctor.