I have been going to Aspen Dental now for a few years. I was never really comfortable there. After all it is a strip-mall dentist. They told me that I needed major work but I only ever had the necessities done a little at a time. I did have to have one tooth extracted after it became infected. I had told the dentist that it was bothering me but he kept putting it off and putting it off until finally there was no saving it.

The other things that bothered me about that office was that they would do x-rays every single time I went in there. It didn't matter if it was 2 months or 2 years. It just seemed like a money making scheme to me. I have cancelled appointments that they had scheduled for me to do major work because I didn't feel confindent enough in them to file all of my teeth down and replace them with crowns or bridges.

I really like Dr. Anand, however this last time I was in to the dentist he had taken his son to college for orientation so he wasn't in the office that day. I was only there for a cleaning but had to fill out new paper work f or any new medical issues since my last visit. Since my last visit I had been diagnosed with a genetic blood clotting disorder, Factor 5 Leiden, that I have obviously had since birth. The Hygeneist came in to do my cleaning and said that she had to wait for the doctor that was filling in for Dr. Anand. I had already waited a long period of time. The doctor came in and asked me to explain this disorder so I did. She would not let the cleaning be done until I got a medical release from my primary. She handed me the paper and told me to drop it off to my doctor and have it faxed over to her office and then they would call me. that was Nov. 12. 2007. I called a couple weeks later and the receptionist said they had not called to reschedule my appointment because they had not heard from my doctor yet. I called my doctors office and they said they had faxed it that day but would also send them one in the mail. I still have not heard from Aspen Dental. I did however get a statement from my insurance company stating that Aspen billed them for a complete exam. They did not do an exam. The doctor may have looked in my mouth for 5 seconds.........and thats pushing it.

My husband went to Aspen Dental in Belle Vernon, PA as a new patient, as a referral from his insurance, Aetna. He had an abscessed root that was treated and removed by a nice dentist. Then, at checkout time, he was asked to pay $51.80. He paid it, but questioned it and was told, "that is your copay". We then called Aetna whom stated our copay is $18.00, not a cent more, and reviewed with us our benefits, and once we receive our EOB (explanation of benefits from Aetna) to call or show Aspen for a refund. Well, we then received a bill from Aspen for an ADDITIONAL $207.20!!! We immediately called Aetna to again review the EOB and she called Aspen Dental to review it with them. Latoya (a HUGE help!) then informed me Aspen would have a Biller look at the bills and EOB and to call back in 5 days. Well, I just called Aspen and spoke with Sue who was NO help whatsoever. I was told it was being "looked at" by the biller to clear the "confusion" and I would have to wait. (Of course, they didn't have to wait for the $51.80!) I asked to speak with the "biller" and was told I would have to call them back. Of course, I asked how long this process would take and was told "I don't know" and then asked Sue how soon should I call back and was told "maybe next week?" If this is not cleared up by Aspen, I will file a complaint with Aetna, and so on until I have it resolved. I also informed Sue at Aspen that I was owed $33.80. Hmmmm... I wonder how soon I will see that!!!!

My daughter just has two fillings (which we had to pay extra for- we did not want the black filling - they did white which did not match her tooth color. It looks like they poured white out into her tooth! They billed us for services that were supposed to be free... took long to get reimbursed. when you call customer services - you are on hold for ever THEN they tell you sorry for the delay and leave a message and a rep will call you back... so you press the number to leave a message and they disconnect you... I have never, never dealt with such a poor organization. I WILL NEVER RECOMMEND THESE PEOPLE TO ANYONE!!!