Let me start off by saying I became dental phobic after a few years ago when a dentist drilled into a tooth that was not numb. So yes it was my fault for putting off dental work for a few years, but recently I had a old filling come off my molar and immediately called to make an appt since they are the only place that takes me aetna dmo insurance. I am first told it will be weeks before they can see me so I am stuck with walk in clinics. Anyhow moving forward, I schedule my first appt with aspen dental in battle creek, mi and I am told I need 21 fillings, some new, but most are old fillings that just need to be redone. fine. So I go for my first appointment and everything is very rushed (they did 5 fillings in 45 minutes). I was told it would be tooth colored fillings for my front teeth, they did the swatch thing where they tried to best match my teeth, well they went about 4 shades (no exaggeration too dark) so mind you it was all I could do to get back in the dentist chair, when I told them I was doing the best I could but it was intimidating for me they said "we dont care about what happened in the past, just in the future. So feeling all accomplished I go home to look at my teeth, my smile turned into a frown after I saw it looked like I had brown spots on my teeth.

The fillings were too dark. Not to mention where they injected me with the numbing solution i felt like I had been punched in the the face for almost a week after (I have never been in that kind of pain over shots in my mouth and believe me I have had plenty) so I work in a call center and they are very finnicky about how they schedule their time off. so I arranged my time off for my second appt. guess what? they pushed it back an hour and left me a message simply stating my appt had been moved, didnt bother to ask me if I could make it, just informed me thats "when I needed to show up" to quote the receptionist directly. While I am in the waiting room i am behind a gentleman who had a new patient appt, he signs in, sits in the waiting room for 15 minutes only to be told they bumped his appt to the next day and yet he was never called. when he told the woman he worked at a factory and it was going to be next to impossible to come in tommorow she said "well give us a call when you can see us again."

This was just the beginning. so I get back to the chair I let them know about the color issue with my previous fillings the dentist sighs and says well that means were gonna have to re do them and I let her know that was ok lets just wait til everything else is done and I will schedule another appointment. She then proceeds to numb me, i generally have a difficult time getting numb which i told them about I had to stop her twice to re numb me because I started to feel it and she said "your are hard to numb, this is ridiculous" when i said i was sorry i wish i could do something to help she just did a frustrated sigh have me a shot and proceeded to work on the tooth TEN SECONDS after putting more numbing solution in it. They do the fillings, they did all the silvers ones except for one that I requested be tooth colored since it would be visible. Guess what? they used the SAME WRONG COLOR on that one too after i asked TWICE to make sure it was lighter.

lets pause and think about this. they now have to redo all the filings they did the first time, and this other one, which means numbing me again and going thru all this again. why? because they didnt do it right the first time. Then during my work I happened to be in a chair by their cleaning area where they clean the instruments three dental assistants were using profanity saying how much stuff they had to clean.

and just when you thought it couldnt get any worse. I noticed that my insurance was charged four times the amount for the first visit for the SAME TEETH NUMBERS, I asked the receptionist about this she goes 'are you sure'? and wouldnt even bring up my account. She said we would figure it out. Oh yes...it gets even worse. So i get home pull up my aspen dental online information and guess what? they charged my insurance FOUR TIMES for the same teeth numbers for todays visit.

So all in all, I have brown spots on my teeth i didnt have before, I have to get a good portion of my fillings redone, my mouth is now sore from a week ago's injections and todays, they have WAY over billed my insurance, oh and yes, today they chipped one of my teeth while working on the other one...only they didnt say anything about it, so that means thats gonna have to be numbed up again too.


let me re emphasize...i was dental phobic before this, and this was my first time in the chair in 4 years. and they want to do a root canal on me? yeah right, needless to say I will be finding another dentist to take care of that portion. If you are like me and dont have a choice because you have DMO insurance...brace yourself. If you have a choice, please please please do not go to aspen dental, they are the worst, i cannot wait to change my insurance next year, and I guarantee you I will NEVER use aspen again once the rest of the work is done. I simply cannot afford to pay out of pocket so I am stuck at the moment. its awful.

I just went to Aspen Dental last Friday(4-15-11), I have another scheduled for this Friday and I am wondering if I cancel will I be charged for X-rays, consultation, and whatever other lavish charges they can imagine?? I have Fibromyalgia, due to this illness in combo with the medications & my body not absorbing Vitamin D/Calcium properly, my teeth are in desperate need of proper care but reading through the complaints & lawsuits I feel it is necessary to find not only coverage but a DDS with a valid record of success. I can't believe the amount of fast food style GREED that has taken priority over patient care, Sad commentary...I went through my 9 page diagnosis, they have me down for a procedure with every department available to the tune of 9325.00, Hygienist is scrapping gums, general dentist is drilling & filling cavities / including a very thin shrunken front tooth, and then of course the orthodontist for extracting 5 un-salvageable teeth & temporary partials/permanent partials !!! I asked so do I get a choice between door #1, #2, or #3 for the token door prize or is there a double-wide trailer waiting for me upon completion of the maze?? All the girls I met with were in fact very friendly & did answer all my ?s to the best of their ability however having an office manager explain the run-down left me in an altered state of questioning my own better judgement...I wasn't there for my spring spa day but after reading all the information I do feel as if I made an appointment for a Hi-colonic ...

Went to aspen and had my gums cleaned and they are setting up an appointment for next week for me to get nurmouris fillings. They charged my carecredit in advance. After reading the complaints on here I want my money back I dont want my fillings done here...The thing im worried about is will I get my money back?? I need that money put back on my carecredit so I have the money to get my teeth done elsewere. They freaking added 186.00 onto the gum treatment they gave me which i didnt like. I WANT MY MONEY BACK!

I recently had work done at Aspen dental and when I got the bill i found out that the dentist that worked on me this time was not in my network. I've been going to them for a while but this time they decided to have a new lady work on my teeth who wasnt in my network of insurance coverage...so now I am stuck with the bill. Aspen Sucks. After reading all the complaints here and looking at all the extra addon's etc that were paid by my wife; unbeknownst to me, we will never go there again. If I had looked at the bills for the past few years and had seen the extras that she was paying for I would have ditched them long ago. Watch out what you pay for and learn it up front. Scam, you bet. I like to enjoy it when I get the salami!!

I went to Aspen Dental because they were an in-network provider on my insurance. I too, went to Aspen Dental on Illinois Road and it has been the worst experience ever. The female dentist is incompetent. She did my cavity wrong and shaved my tooth too small, so that there is now a big gap between my teeth, a hole and pain. She also did not put my caps on correctly, and now there is a gap between my teeth where the caps are as well. I never had any problems with my other dentist. Network or not, I am going back to my original dentist.