Oh where to begin. Three months ago I had to have my teeth yanked out (what happens when you don't brush folks) by a local surgeon. So today I went into Aspen Dental for an consultation appointment. I saw this nice $249 deal for both upper and lower sets. Come to find out, this is a lie. Its actually $249 for upper and lower each. So costing me around $580 from what they told me. Deceptive advertising right there.

My appointment was at 11:15am, I wasn't seen until quarter after 12pm. I went up to the receptionist twice, and she was very rude and told me to either wait my turn or leave. My patience was running thin, but I kept the best cheerful mood I could keep. They finally saw me and took me into the back and did X-Rays. Which weren't really needed at all. My teeth were already pulled previously. Then they put me in a room and I waited 30 minutes for someone to come in and check my mouth. They said I had some sort of yeast infection in my mouth and it would cost $75 for the antibiotic. I then finally get with the consultant man, and he tells me quite the opposite. That my health insurance (Medicade) would cover the antibiotic and it would cost me nothing.

Then he tells me that I was mistaken about the $249 deal. Even on their website it states "249 for both upper and lower" not each, full set of dentures for $249. They tell me they wont write me a prescrip for the antibiotic, they'll just call it in. So I leave for my pharmacist and I come to find out they never called them. Forgot about the prescrip. That's incompetency at its finest right there. My grandmother was with me and she even agreed these people were not the brightest light bulbs in the bunch.

I read previous reviews about Aspen Dental, and I have to agree with the reviews here and on other sites. I wont be getting my dentures through them, I'll get them through someone more reliable and intelligent. These people are so stupid, they actually have a coffee area with instructions on how to pour a cup of coffee.

Stay away from them. They are only in it for your money, and they don't care how much you make. I told them I'm on a limited income and kept trying to get me into the highest priced denture set which would have been $3000. They told me they don't start making impressions, until you have already paid for your dentures. Meaning when you have paid whatever amount they specify you must pay. So if you do a 18 month payment plan with them, like they wanted me to, you'll be making payments for 18 months, after that plan is ended, then you'll start to get impressions. Impression appointments range in the $150 - $300 range.

Fraud, false advertising, incompetence. These people are bad. Stay away.

I recently visited the Aspen Dental In Bourbonnais IL. I waited in the waiting room for a very long period of time. I was shocked at how there seemed to be very little work going on in the front portion of the office. The receptionist and some other office member were sitting around up front talking and painting their nails, I thought I was supposed to be In a dentist office not a nail salon! When I asked how much longer it would be till I would be seen for my appointment the receptionist could not give me a firm answer. Just said it should not be too much longer! I was not happy with the office service at all but was happy with the work of the dental staff in back that was actually working on me. I probably wont be returning to Aspen Dental!

I had an appointment with Aspen Dental's Lakeland office in Florida and was immediately alarmed by their transparent motive to maximize their profits! I have had regular dental visits since I was a child and pride myself in getting regular cleanings; however, with my recent move to Florida I have allowed two years to lapse since my last cleaning. So needless to say, I was looking forward to finally resuming my regular visits to the dentist. The first clue I had that Aspen was more interested in my wallet than my teeth was that even after I denied the oral cancer screening (since I am not at risk) the dentist still recommended it in my "treatment plan". She stated that it was covered by my insurance anyway so it would be no additional cost to me. I was also told that I had early periodontal disease. I told the hygienist that I was "shocked" and that none of my previous dentists had ever reported my having had gingivitis much less full on periodontal disease. She just wagged her finger and said, "start flossing!" I then was taken back to the business manager's officer wherein I was given an estimate of over 1000 dollars worth of treatment. Coincidentally, none of these treatments were covered by my dental insurance and I was expected to return every 3 months for these treatments. Still amazed by my sudden onset of periodontal disease along with the apparent seriousness of resuming immediate and frequent treatment, I told the business manager that my paying the 1000 dollars was a NEGATIVE and I would appreciate my x rays on my way out the door. One thing I will say about Aspen Dental is that I certainly admire their persistence in the face of losing money as she promptly gave me discounts and removed the oral cancer screening (which by the way was NOT covered by my insurance) and gave me a new estimate of just over 350 dollars! By then the red flags were proudly waving all over the room and I wanted nothing more than to just get out of there! Of course though, Aspen could not let me leave without charging me a so called 50 deductible (which I later called my insurance company and was told that I should not have been charged a deductible since there were no procedures performed - only the x ray and new patient exam). They also tried to make me sign a form with the new estimate stating that I accept the recommended treatment plan. I realized again with open mouthed wonder that the audacity of Aspen had no boundaries! Please do not waste your money and precious time on these money grubbers!!!

I went to Aspen Dental because I wanted to find a good dentist. Going to Aspen was one of the worse experiences I had. They said they needed to do a full set of x-rays on my mouth even though I told them I had already had x-rays taken. So, they stated the x-rays would be free. Now, I find out that they have submitted a claim to my insurance for the x-rays. Even though because I had just had x-rays done recently, my insurance will not cover it. I am highly upset with Aspen and I want the free x-rays to be exactly that free. I should not have been sent a statement of this.
Along with the above, Aspen also said I needed a ton of work done in my mouth, which I found out today from a trusted dentist that Aspen's diagnosis is completely false. Besides the hygienist forcing instruments into my mouth and causing me pain and being unfamiliar with tools, they also charged us sixty- two dollars for a "cleaning" which was not actually a cleaning. The woman actually just played in my mouth. To be honest, I just want all my money back and want nothing else to do with Aspen ever again in my life.
But for right now, I just want this situation cleared up.

I made an appointment for a reline and was told that I would not be charged as I was under warrantee. When I got to the office I was told that it would be $55.00 That I would need an exam by the Dr. I just had a cleaning the week before and was charged $85.00 for cleaning 12 teeth and a floride treatment for another $37.00 Which I did not ask for.udzz I told the girl I was not made of money and this will be the last time you would see me and left.