I went to Aspen dental to have a tooth put back on my partial denture as it had broken off.Having looked it over I thought that super glue might fix it as it was a very clean break. When i got to the office they said " I needed X rays of my mouth". I said that I had recently had a full set of X-rays of my mouth done.As work on a repair to a partial plate has nothing to do with X-rays I said i did not want them done just to repair the plate. The assistant or whoever she was said "It is a State law-you have to have them done. So far i can find no such law or anything that even sounds like that!! And then it was $139.oo to glue the tooth back on!!!I guess I paid for useless X-rays on top of the repair!!

My name is Deb Stone and this is my ongoing dispute with ASPEN DENTAL that began in July of 2009.


(1) On What T.V. Station Does Aspen Dental Advertise The Following Guarantee With Satisfied Middle Aged Men & Women Thanking God, With A Tearful Eye, For The Following Services You Offer, With A Suck It Up & Get Over Bad Service Flash Back In Time For An Upcoming Class Reunion Smile?

My Time, My Money, 2 Bad Temporary Sets Of Dentures Plus
Bad Employees, Countless Conversations With Customer Satisfaction Team,
Never Refunding The Money For The 29th Tooth Extraction But Still Swear You
Did, With A White Washing Attitude & Making My Acct Paperwork To Appear As If I
Am Simply An Unhappy Customer Expecting Too Much (I Have Original Paperwork
Which Reads Differently).
………………………………………………………………………………………………………
(2) Here Is My Reasoning For Why Aspen Never Refunded $80.50 For The 29th Tooth
GE Money Confirms That $80.50 Has Never Been Credited Back To My Acct From
Aspen Dental, & No Monthly Statement Shows An $80.50 Credit From Aspen Dental.

Let’s Go To Math Class, For A Three Step Problem

$4, 400.00……………..28 Extractions/2 Sets Of Make Me Smile Dentures
- $2, 065.50……………..Refund Aspen Offers Me
…………..
$2, 334.50……………...Bal. Aspen Is Charging To Deb Stone

(If Everyone Agrees A Tooth Extraction Is $80.50, Then Let’s Go Back To Math Class)

$80.50…………………Price Per Tooth Extraction
. 28…………………Multiplied By 28 Teeth
……………..
$2, 254.00…………………Amount 28 Extractions At $80.50 Each Total
(Finally Lets Subtract)

$2, 334.50……………………Bal. Aspen Is Charging To Deb Stone
- $2, 254.00……………………Amount 28 Extractions At $80.50 Each Total
……………….
$80.50……………………Hum, Could This Be The 29th Tooth Never Refunded Back?
………………………………………………………………………………………………………
On July 30th 2009, I Paid Aspen Dental $4, 400.00 Through GE Money To Extract 28 Teeth & Create (One) Temporary & (One) Permanent High End Set OF Dentures.

I Was Charged For 29 Extractions, Received 1 Temporary Set Of Dentures With Enormous Horse Like Gums & Treated Very Badly By The Dental Office.
I Went To A Different Office & A New Temporary Set Was Made With The Center Of The Teeth Off To One Side, & Treated Very Badly By This Dental Office As Well.

This Dental Office Said "We Can't Please Everyone, No Need To Reschedule.”
After Countless Phone Calls By Me To Your Hotline, One Year Passes With No Avail I Sent Another Email & Aspen's Response Was A Letter Stating (Sorry, The Dentures Didn’t Work, Sorry You Were Charged For A 29th Tooth But It Has Been Refunded To The GE Money Acct, & Sorry, A Sum Of $2065.50 Has Been Credited Back To GE Money To Get A Refund)

dentures were too big-so they suctioned them to stay up-- but are now slanted and off centered -so the front teeth are over to the left instead of being centered in the middle-- and the teeth are not straight but slanted - they refuse to do anything about it

Addressed to Allie at Aspen Dental Patient Services:
I am having a very disappointing first time with Aspen Dental. After having been told by my insurance company that I have been overcharged by Aspen Dental and emailing and calling the mount dora office in Florida, I can get no response from that office manager A. Schmidt or your corporate office which Ms Schmidt says she forwarded my first email to.
I think it is a shame that if I as a consumer owed you money you would be after me like a hound dog but when the table is turned my requests fall on deaf ears. This is not an indication of a company in good standing and quite frankly the worst dental office customer relations experience I have ever had. I am even more surprised and disappointed to see the volume of complaints from consumers in various states.
I have forwarded my emails to your office today and would like to think there is someone else with enough integrity to follow through and answer the questions being asked not only by myself, but my insurance company.
Is the CEO Mr. Robert Fontana oblivious of all these customer complaints and if he is aware, what is he doing about it? Maybe you can forward this to him so he can answer that question himself. I am giving Aspen Dental the opportunity to do the right thing before I take this any further. Thank you.
J. Ebanks

I went to Aspen Dental as part as their promo for free x-rays and consultation.I was told I needed a deep under the gum cleaning because of gum problems. The first appointment they scraped only a few of my teeth then applied something between my teeth. I was in the chair for only about 7 to 10 minutes. The next appointment they scraped in between a few teeth then only used the tooth cleaner/polisher on the gum line but not on all my gum line on not on my teeth whatsoever. This in my opoinon a deep gum cleaning it wasnt even a proper cleaning! I was charged $330 for this! Total time of actual work from both appointments was 20 minutes!