My wife had her teeth pulled and now dentures from Aspen Dental. However they do not fit properly - they are very loose and fall out even when eating light foods, like a half of a strawberry. When we complain they are non caring, rude and condescending. When she went to have them adjusted three staff members worked on her and not a one introduced themselves to us, (this is very poor business practice) they acted like we were being a bother to them and were talking down to us like we are idiots (I have a Dr. degree but did not disclose that to them).
We plan to get an attorney and make them pay another dentist to straighten out their problem if they do not make this right.

Our regular dentist was on vacation when a front tooth broke. I would not be seen in public with this tooth missing. It was a clean break and I thought that a bit of glue would hold it in place for a few days until my regular dentist was available. Aspen advertised walk-in service so I called to verify and after explaining what I wanted they gave me a same day appointment. Upon arrival we again explained that we only wanted a tempoary fix to hold us over and was told "no problem" they gave me 3 pages of questions to fill out and said that an x-ray would be required. When I was in the dentist chair, doctor Young Park said that he could do what we asked but REFUSED to do so because we were not coming back.

We should have been told up-front instead of waiting until then. Plus they had the audacity to bill my insurance for an x-ray and oral exam. What a bunch of money grubbing, unethical, expletive-deleted...

I went in to the dentist office for a free xray of my front tooth that needed to be fix after the exam they explain to me that i needed two fixed then three next a four partial plate after that i should have gone with my first instinct not to let them do any procedure on me.Then each time they wanted more money an i gave it to them then i thought about it i called them asked for my money back.So after that the office manager ask me to come in to talk to her and the dentist because at that point they where unprofessional the dentist was talking about my case out loud with the techicians actually the tech.was telling the dentist what to do but after speaking to them the second time i gave them a chance after apologizing.The second dentist was suppose to be better she said but he hurt me cut my gums up before he did my crown impression i thought maybe it would heel.So now i go in for my last office visit to get my crowns put in surprise they are to big both tooth are to big i said how did you all get my teeth wrong from the impression you first made when i first came in everybody is SHOCK! now i have to get the other tooth fix to look like the other tooth that nothing wrong to look like the other that to big and wrong color an i have paid them $15oo.00 for them to have disfigure my gums.I spoke to the manager again she said that they will get back with me its been two days nothing has been done there not professional.WARNING IF IT DOESNT FEEL RIGHT GO WITH YOUR FEELING!There just out two make money and not to please there customers if i would only just gone on the computer to research Aspen Dental

I have talked with office manager of newark oh aspen dental. 2 different aspen offices can not make partials to fit my mouth. & want to give me the run around on a refund. like offering to give me under $200 back. afterpaying $800.00 cash & owe care credit card $1500.00.do they really think im that ***? im tired of being past to one person and back to another. then i get a letter from patient services supervisor. telling me i need to talk with office manager. but when i do its the same thing .you needa adjustment but dentist says he cant do anything about the cap in teeth on the partials. they made them and its my second pair between 2 aspen dental offices that cant seem to make partials to fit my mouth. in that case i feel they did not perform work that was paid for so why cant i get a refund? so i can find a better dentist to fix my mouth.is there a owner of this corporation or just managers that cant seem to get together on this problem. refund me and ill go to another dental office that has nothing to do with aspen dental.

CLASS ACTION LAWSUIT AGAINST ASPEN DENTAL FORMING
Within the first 3 days of posting the notice alerting consumers about the formation of a class action lawsuit against Aspen Dental, there has been an overwhelming response from angry patients wishing to participate in this action.
To answer the question posed by many frustrated patients – YES, Aspen has designed its patient service department to effectively diffuse your isolated complaints; this is why you will never successfully receive any justice from Aspen Dental when presented as an individual complaint. But, Aspen cannot evade and will be held accountable to the thousands of angry patients who are collectively unified under this large and comprehensive Class Action Lawsuit.
With the high volume of feedback and interest in participating in this Class Action Lawsuit, we are requesting that in your email you identify your complaint as being in one of the three following categories:
1.DENTAL MALPRACTICE – In which you have been physically injured by their dental “care.”
2.CONSUMER FRAUD – Includes cases in which office personnel of Aspen Dental used high pressure sales tactics designed to take your money with false promises of providing competent dental health care.
3.Combination of Malpractice and Consumer Fraud.
To respond to one of the most frequently asked questions: Yes, you can remain anonymous!
When you email the description of your complaint for inclusion in this action, simply request that we assign you a confidential identity.
As a new patient, a reasonable person would not expect Aspen Dental to take unfair advantage of a dental problem – after all, they are considered to be a healthcare facility; however, when you sit down with the Office Manager to discuss your dental treatment plan it becomes clear that your money, not your health, is Aspen's primary objective. The job of the Aspen office manager is to force you into accepting the most costly and extensive dental work possible. This is termed “conversion” and is against the law.
To respond to another frequently asked question - Yes, Aspen Dental rewards its employees with financial bonus incentives for exceeding monthly production goals. This bonus system is based upon Aspen's internal use of “metrics” which pressures each office to compete against other Aspen offices. Unfortunately, since Aspen’s Management Team is composed of individuals whose background is in “consumer retail” – not in healthcare - they operate the dental care facility as a retail business in which you are not viewed as a patient - instead, you are simply a paying customer. Aspen Dental’s motto is: “To create a happy, paying patient.” But, unfortunately once you pay, you quickly discover that you are not happy.
This Class Action Lawsuit will effectively make Aspen Dental accountable for their acts through the unified and coherent voice of thousands of patients who have been wrongfully injured by Aspen Dental.
This Class Action Lawsuit will channel thousands of patient complaints into a collectively powerful force which will finally stop Aspen. Your participation in this Class Action Lawsuit will not cost you any money - the legal services are free to you. And, you may be entitled to receive money as compensation for your loss and suffering.
To participate, please direct your questions and interest to Ted Bleckstein, DDS, MS at: [email protected]