Aspen Dental is the absolute worst dentist office I have ever been to. I have had so many issues with them I don't think I can remember them all. First, they pulled a tooth I needed to crown that had a previous root canal done and I am now questioning if it needed pulled in the first place. When pulling the tooth, he cracked the one next to it. So while waiting for my bridge to be made, which took THREE times because it was improperly made, it throbbed constantly and he would not write me script for any type of pain medication without coming back in for another visit. They told me on one of the many trips that I did not have an appointment even though I had my appointment card with me, so more time off of work. Now top it off I get a bill on Friday that is due on Monday when I was told that I was paid in full. So if you want a dentist that is just out of school and doesn't have a clue what he is doing, questionable price gouging and procedure necessity, then feel free to go here.

Aspen Dental Services in Hermitage, PA provides poor quality services. My husband and I both went back multiple time to complain about corrective services not provided correctly, but they have not made any corrections. They continue to state that the work was done properly despite pain, broken out teeth, and poorly fitting devices. They were very quick to recommend so much work in January of this year that they exhausted the whole years worth of my dental benefits, charging the maximum amount to two dental insurance policies. Then they continue to send us bills for large amounts of copays above our insurance company's contracted rates. They have not submitted claims properly to the insurance company so I had to call the insurance and get the matter corrected myself. The office manager there informed me several times to disregard the bills because I have a zero balance and don't owe them anything, but they continue to send me bills for large amounts of money when they have not corrected the services they provided. I cannot go to another dentist for the next 6 months for routine or corrective work unless I pay for the services out of pocket. I have attempted to resolve this with Aspen directly in the office where we received services and thru the patient services line. They doe not respond to phone calls or emails. When I called at the end of June, I had to call three times and was on hold for very long time during all attempted calls. When I finally got a representative on the line she wanted to argue that I was only on hold for six minutes. She said that someone would call me back the same day, but no one has contacted me and it has been a month. I have now filed complaints with the Better Business Bureau and my insurance company. They are a very poor service, but very interested in collecting as much money as they can from the insurance companies and patients. They also balance bill the patient above the insurance companies' contracted rates, which they are not permitted to do. Also, if a customer makes an overpayment, Aspen will not automatically refund the overpayment. The customer must request it and then wait for the refund.

A hygienist at Aspen Dental during an overpriced and severely unsatisfactory teeth cleaning chipped my bridge. I have only received questionable work there and I don't want them in my mouth. I told them that i want my money back and they keep trying to sell me more procedures instead of trying to fix the problem they created for me. I was somehow persuaded by their selling tactics to get my bridge replaced by them, or to get a better bridge free of charge. So, I made the appointment. This will be the third time this week I will drive an hour there and back to get to this hole of a place.

Today they called me (after I told them that I didn't want to have them do my fillings) and say they need to change my appointment to get 6 fillings (that I don't want) instead of fixing the bridge they broke! Their reasoning being that they need to do the fillings BEFORE they can schedule the appointment to get a proper impression of my mouth for the bridge.

This didn't add up since the day before they already took impressions of my mouth and set up my bridge appointment. The only difference is that I told them that I didn't want any more treatment. I found out online that they are targeted for a class action lawsuit that many people would love to be a part of. I just want my bridge to be replaced and it would be great if they paid for it. Thanks complaints board and those who post! You have saved me a lot of pain and suffering because I am NEVER going back there and letting them mutilate my mouth again!

I went to this place to get an estimate for top & bottom dentures. I was told that a bottom denture wouldn't stay in place due to a receeding gum. Sounded logical to me. They convinced me to go with an implant with a plate that would "snap" in and stay. I was thrilled to finally be able to eat again.
Although the procedure to screw the post into my gum was very unpleasant. Only to have one post come out on a Saturday morning. Try calling them on a weekend, forget it. Unless you are bleeding to death you get no return call.
Finally get the plate in and it is tight ans stayed that way for maybe 6 mos. Then it started to lift up and flop around while eating.
Long story short: this went on for 2 years with them replacing the "o" ring in side the plate. Every time it was replaced the hole was made bigger. After exhusting all the options with the "o" rings, I was recently told there was nothing more they could do.
So after $7, 000. for work that I could have gotten a regular plate and have it do the same thing.
Went to another dentist that a family member uses and for another 1, 200 he could fix Aspen Dental shoddy work. One of the posts was to large and slanted . I would like to take a sign and stand outside the office warning people that they are rippoffs.
If there is class action suit, I'd like to join. Lets make these people pay back all the money they charged for incompetant work they perform.

I went to Aspen Dental for a initial appt today Oh What a mistake this has turned out to be. I have a temporary filling done by a dentist over a yr ago that I want a permant filling placed in the tooth now the dentist adamantly refused to put a permanent filling in it he is trying to push root canals and crowns of which I can not afford I truly believe that he is not looking out for the best interest of the patient and is only looking at the dollar signs I will absolutly never go back there again and I will file a complaint with my insurance company over this situation